Front office medical professional

AbdulQahdir Clark

**** ****** **., *******, ** **349 920-***-**** ***********.*****@*****.*** www.linkedin.com/in/abdulqahdir

FRONT OFFICE HEALTHCARE PROFESSIONAL

Patient Services Manager Medical Biller Medical Office Manager

Medical Professional with a strong background in customer service and medical processes, including billing, patient communications, and medical reports administration. Strong ability to leverage communication and active listening skills to collaborate with patients, explain complicated insurance policies and medical processes, and deescalate situations. Highly detail-oriented with a solid capacity to adhere to legal and policy requirements. Proficient in the employment of time management, organizational, and planning skills to ensure completion of all tasks within a timely manner. Proven track record in troubleshooting, problem-solving, and implementing innovative solutions.

Core Competencies

Healthcare • Customer Service • Patient Care • Patient Services • Accounting • Appointment Scheduling • HIPAA

Billing • Medical Procedures • EMR • Training • Claims • Regulations • EPIC • Accounts Receivable (AR)

Accounts Payable (AP) • Bookkeeping • Invoicing • Financial Statements • Administrative Support • Policy and Procedure Development/Oversight • Process Improvement • Lean Processes • Arrhythmia Identification • Pre-triage

Compliance • Medical Terminology • Business Analysis • Sales • Tele Sales • Call Centers

Leadership • Verbal Communication • Written Communication

Technical Proficiencies: EPIC Software Database Management Website Construction HTML Hardware Configuration Software Installation LAN Setup Grit Troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE

Heart 2 Heart Basic Medical Training Company, Milwaukee, WI 01/2000–10/2020

OFFICE COORDINATOR, Heart 2 Heart Basic Medical Training Company (10/2017–10/2020)

Prospected for new B2B clients and spearheaded the sales operations of the office. Managed the accounts receivable list and database systems, prepared invoices, financial statements, reports, letters, and memos, filed and retrieved documents, ordered supplies, and completed bookkeeping. Drafted, implemented, and maintained adherence to administrative policies and procedures. Directly supervised and professionally developed a team of two.

Created a brand-new training program for new instructors to maintain high-quality standards and legal compliance.

Maximized cost-effectiveness by supporting budget creation and maintenance.

Authored telesales call scripts to increase efficiency and consistency.

MEDICAL INSTRUCTOR (Part-time), Heart 2 Heart Basic Medical Training Company (01/2000–10/2019)

Instructed students on the correct way to administer life-saving procedures. Led classes on basic life support, advanced cardiac life support, AED usage, and first aid. Built rapport with students to ensure engagement and effective contributions.

Trained over 10,000 students on CPR, First-aid, and A.E.D.

Increased student information retention by implementing engaging teaching solutions.

Aurora Health Care, New Berlin, WI 08/2015–10/2017

CUSTOMER CONTACT REPRESENTATIVE

Communicated with patients via phone to ascertain, pre-screen, and document their symptoms. Supported the network hospitals and clinics across the southeastern region of Wisconsin. Managed EMR data and provided EMR, billing, patient, and account information while adhering to HIPAA requirements. Provided technical support for systems such as EPIC.

Leveraged medical knowledge to screen patient symptoms and alert physicians to the high-risk and emergent symptoms, thereby ensuring the receipt of necessary medical care to patients.

Enhanced customer service and productivity by accurately recording and coordinating the delivery of messages to physicians.

Provided technical support by creating tutorials and training programs for new hires and continuing professional development for peers, promoting proper use of software systems and accurate data entry.

AbdulQahdir Clark Page 2

Wells Fargo Home Mortgage, Milwaukee, WI 08/2009–07/2012

CUSTOMER SERVICE REPRESENTATIVE III/MENTOR

Led and professionally developed a 17-member team while overseeing smooth customer service operations and the meeting and exceeding of mortgage sales quotas. Utilized empathy and active listening skills to handle and resolve escalated calls. Engaged negotiation techniques to sell mortgage plans and offer and cross-sell other products and services to clients. Collaborated and networked with tax assessors and attorneys to advance the mortgage process.

Developed and achieved high-level goals in customer service and sales resulting in the out-performance of peers by 300%.

Boosted sales and client relations outcomes by authoring new scripts for sales pitches, maneuvering past rebuttals, and deescalating irate clients.

Additional Experience

PATIENT CARE ASSISTANT (Volunteer), Pyramid Group Home, Milwaukee, WI 07/2007–08/2009

Supported patients in an in-patient facility with the activities of daily living (ADLs) including eating, bathing, dressing, toileting, transferring, continence, and room cleaning activities. Took and assessed vital signs and glucose checks. Completed and maintained the accuracy of daily charting.

EDUCATION and CREDENTIALS

Bachelor of Science, Health Administration, Walden University, Minneapolis, MN, Expected Graduation: 2021

Licensure

BLS/ACLS Instructor, American Heart Association

Certifications

Currently pursuing Certified Quality Improvement Associate Certification (CQIA) – Expected October 2020

American Society of Quality (ASQ)

Health, Life, Accidental Death and Dismemberment Insurance, Dearborne Insurance School, Wauwatosa, WI

PROFESSIONAL ASSOCIATIONS

American Society of Quality (ASQ)

HONORS and AWARDS

Mortgage Star Award, Wells Fargo, 2009 – 2012

Maintained a monthly spot on Wisconsin’s Top 10 Customer Service and Sales ranking

Pony Up Award, Wells Fargo, 2011 & 2012

Recognized for most banking sales referrals across the U.S.

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