Sales Manager

Nicole C Lossmann

**************@*****.*** **** N. Apache Way Scottsdale, AZ 85251 480-***-****

Outside Sales / Management & Customer Service

Directly Responsible New Sales, while acquiring 30+ New Builders/ Site Plans under my Leadership as an owner of my own company and as a superintendent for Blakewood Builders/ site manager. I exceeded annual account growth quota by 120% and responsible for 62% of all new business in 2004,2005,2006, 2007

I hold true to upholding core company values, ethics & standards. I believe highly of being a team player.

I landed the largest contracts for Gordon Construction & for ADA Construction with (1st) at $800,000 (2nd) at $3.2 million

INTERESTS

learning to cook anything vegetarian or vegan, getting back into reading, working out either walking with my dog or at the gym, working (volunteering) at the community center, working in prison ministry.

EMPLOYMENT & EXPERIENCE

QDI Surfaces / Luxury Remodels _ Phoenix, Az Outside Custom Home/ Construction/ Commercial Sales / In – Home Project Estimating & Sales March 2019 – March 2020 May 2019 – August 2020

To bring in new business and maintain relationships with current clients that already do business with the company.

To maintain daily records in smart sheet of daily activities and lo who I have met with, what samples they have received or what they have ordered.

To maintain all catalogs of all products, to have all sample boards (if needed) as well as all marketing &presentation material for all meetings with potential clients, especially on the commercial side.

To make sure that I am meeting with everyone at least once a week to see that all displays are ok & that they need nothing new as far as new samples or additional racks / displays.

To make sure that all orders have been delivered ok and that there have been no problems & if there have that we get them the replacement they need ASAP, or the refund on whatever product is not used.

To make sure that all customers get emails on all new product we get in and are aware of all sales that we have on a monthly basis. to maintain my monthly log and get in my monthly report for mileage and car reimbursement.

To travel to outside of phoenix when needed to meet with my customers up north and out east in the Cotton wood, Prescott, Show low Areas. Working directly with commercial heads to get our products spec'd on projects.

To either pick up payments or take payments over the phone for orders & to make sure that delivery times were set when specifically asked for on specific days.

Measuring, photo documentation, Estimating all aspects of a remodel, product selection, Sales proposals / bids.

Visiting all current work sites, to make sure work is being held to the highest standards, dealing with customer issues, making sure all product that was delivered is correct & that contractors are adhering to the set schedule & timeline of the construction, maintain quality control.

Floor & Décor Temp, AZ

Project Specialist Outside Pro Services Manager May 2015 – August 2018

Managed inside and outside pro accounts, optimization sales leads through cold calling but through running my daily route in my designated areas of (Tempe, Mesa, Chandler, Gilbert, San Tan, Scottsdale, Cave Creek, Carefree, East Phoenix areas)By utilizing the newspaper routing system. Also Networking with new pros, I would bring in and gain business.

Exceeded annual account growth quota by 85% (#2 in my region), responsible for 89% of department-wide upselling.

Was chosen to always go to new stores openings. We increased new traffic by 30% and conversions by 117% over a weeks’ time with boots on the grounds.

Acted as a resource for our sales team. Day-to-day efforts include generating and managing/publishing new sale leads/ partnerships, as well as creating customized solutions aimed at maximizing net sales from our pro clients. Some examples include:

A partnership working hand in hand with my pros, where our working relationship was truly a unique one, that I made sure not only benefited sales quota but in turn benefited them by creating a referral engine.

I alone was able to get my company to partner with one of the state’s leading real estate magazines, that alone gets over 85,000+ subscriptions statewide and that was for 2016 and was set to go up another 10 to 15,000 for 2017. We were the only flooring company in the publication. It improved our sales and sister stores sales by 20% after the first publication alone. My efforts in getting that first publication, resulted in a contract extension for another year and half worth another 45% more in increased sales off the ads alone.

Helped to lead the company with a series of company-wide trainings of Boots on the Ground and Pro Premiere optimization.

Lowe’s Home Improvement Scottsdale, Az

Millworks Specialists / Contractors Desk Specialist April 2014 – February 2015 February 1999 - April 2000

Generated my own sales leads through our specific framework that included past customers / contractors, cold calling, customer inquiries & estimates & projections of leads and other channels.

Maintained contractors accounts, sales, Consultant of Contractor Materials and Supplies. Went out on Site to consult and to establish New accounts, while maintaining existing ones. Appointed to take control of all lost relationship files due to poor customer service and/or lack of maintaining contracts properly in accordance with contractor/ store stipulations and guidelines.

Responsible for Special orders & Custom (made to spec) items, as well as maintaining inventory and stocking it as it came in. This would include do overnights, when yearly inventory needed to be done (1 to 3 nights of work).

Helped to train all new hires on computer systems for both departments, how to inventory and stock correctly. Also, how to call on accounts both new and old.

I handled all returns for the millworks department if possible and was able to keep revenue up consistently implementing exchange or replace percent’s and keeping the money back return rate low.

Independent Contractor Services Writer/ Blakewood Builders Scottsdale, AZ

Independent owner operator - Superintendent & Owners Assistant January 2000 - February 2014 (Blakewood Builders, American Legacy Homes, Gordon Construction, Centennial Co., Sonoran Design & Build, ADA Construction, G.P. Services, Builders Depot, Aller Construction, Natural Stone Interiors)

Concurrently oversaw the activities of three sites (condominium, single family housing and retail centers) project manager

Pre-sales presentation and contractual reviews with Army Corps. Of Engineers, Davis Monthan, Luke and Yuma Air Force Bases.

30+ new companies and their plans acquired under Nicole’s leadership.

Responsible for a new contract being obtained by G.P. Services from ADA Construction for $690,000 and two other properties that combined equal $1.3 million.

Solely responsible for New Sales of $7.4 Million prior to all change orders.

Responsible for handling all client relations / customer service issues and maintained all projects to an “On Time” status, eliminating delayed incurred cost by 92%.

Concurrently oversaw the activities of three sites (condominiums, single family housing & retail center) project managers.

Managed up to seven (7) crews simultaneously.

Responsible for resolving all customer inquiries and issues adequately and in a timely manner.

Grew Blakewoods business from $1M to over $3M in a little over 1 year.

Assisted with investor funding meetings for company expansion.

B & C Flight Management Scottsdale, Az

Medical Air Transport Flight Coordinator/ Scheduling Manager/Maintenance Coordinator April 2003 - February 2004

Established and arranged all flight logistics for new and existing customers.

Scheduled appropriate crews, flight arrangements for family members, determined customs requirements, established all complex flight arrangements, with flight and landing approval on remote airstrips with minimal services and amenities, tracked all flight paths and relayed all flight diversions to control towers, provided all back office licensing requirements needed for all crew members and air craft.

Responsible for keeping up maintenance schedules for all aircraft and scheduling shifts of all aircraft (out of service) to appropriate hub with replacement aircraft.

Bright Behavioral Specialist - Phoenix, Az

Behavioral Health Specialist May 1992 - July 1999

(Hacienda De Los Angeles, Private In-Home Care Provider, Mesa Mental Health Hospital & Sister Facilities, Deaverux, Scottsdale Assisted Living)

Behavioral Health Specialist, In Home Health Care Specialist, Special Needs Care Provider, Day & Night Assisted Living Care Provider, Ending Stages Alzheimer’s Care Provider, Specializing in the care and Rehabilitation of all Accident Disabilities and Birth Related Syndromes.

Managed five private group homes with full capacity. Supervised the dispensing of all medications to 5-17-year-old children with severe psychological disorders. Scheduled behavioral health shift specialists, managed all trainings, licensing and certification requirements for homes and workers.

Trained care workers on behavioral modification methods and proper restraint techniques. Scheduled all in Group Home activities and all property events, to ensure proper staff supervision and control of behavioral issues.

Appointed as a court liaison for parental rights, guardianship, behavior reports, daily logs, medication modifications & change. Managed cash flow for all homes’ expenses. Specialized in Lock-Down, In Home & Facilitated care of accident related disabilities, birth related disabilities & Syndromes.

Certified trainer on all proper restraint techniques

Certified in Dispensing Medications

Certified as an in-Home Care, Facilitated Care & Group Home Care Provider

Certified as a Special Needs Provider from Infant to Elderly.

EDUCATION & CERTIFICATIONS

January 2014

IIOM

March 2020 – Bachelors degree in Medical Missionary, Dietician in the original diet & practitioner of original medicine.

Oquirrh Mountain Phlebotomy Certification

November 16, 2018

Certified & Licensed as a behavioral Health Specialist

June 1992 - January 2000

Gateway Community College Phoenix, Az

Bachelor of Psychology/ Behavioral Mapping, Minor in Nursing 23 Credit Hours

Corona Del Sol September 1986 - January 1991

Tempe, AZ

September 2005 - May 2009

Management Programs

Improved Microsoft Office Proficiency, windows, QuickBooks/Pro

Human Resources, Inventory, Type 55+ words per minute, Management, leading workshops

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