PATRICK D. MOORE

adghc1@r.postjobfree.com 512-***-****

linkedin.com/in/patrickmoore1944 Austin, TX area

Administrative Assistant

Experienced Fire Safety Inspector. Performed Inspection and Code Enforcement of new and existing structures. Deep experience in customer service. Competencies include:

• Deliver High Customer Satisfaction • Microsoft Excel, Word, Outlook, PowerPoint

• Priority setting, planning, execution skills • Supports department objectives/priorities/needs • Customer Service and Support • External Client facing experience

Professional Experience

ESO Solutions, Inc. Austin, TX 2019

Technical Support Analyst

Provide software usability support to Emergency Medical Services, Fire Departments and Hospitals.

Communicate customer needs to Product and Development teams.

Increase customer satisfaction by tuning processes and providing technical solutions.

University of Texas, Fire Prevention Services, Austin, TX 2016 - 2018

Fire Safety Inspector

Conduct inspections of buildings/properties; prepare reports; issue warnings and follow-up on fire code violations to resolve compliance problems.

Ensure campus buildings (new and existing), sports/concert venues adhere to TCFP/NFPA fire safety codes.

Conduct fire drills; Demonstrate to the public such skills as fire extinguisher use, etc.

Inspect fire extinguishers for charge level, inspection date, device age; replace devices when appropriate; data entry to record device-specific information.

Supervise pyrotechnic personnel during the loading and execution of fireworks.

Conduct hydrostatic testing of sprinkler systems.

Administrator of the LifeSafetyLink inspection database and fire extinguisher tracker

Travis County Emergency Services District #2, Pflugerville, TX 1997 - 2014

Office Manager / Administrative Support / Customer Support

Manages business office support details via appropriate tools/programs/processes. Information/data collected, maintained, filed, monitored and disseminated accurately. Receive and process payments. Support cross-departmental business needs.

Professional communication skills via in-person, telephone and electronic programs to support internal and public (external) customers.

Coordinate shipping and receiving. Create/streamline logistic processes.

Resolves problems and develops solutions using knowledge of policies and procedures.

COMMENDATIONS

Star Award (2013)

Teamwork Award (2014) – recognition from the Accounting team

Fire Safety Inspector

Maintained FireHouse and Zoll database records. Resolves data inconsistencies.

Utilized the IFC (International Fire Code) and NFPA (National Fire Protection Association) codes during inspections of businesses and construction sites.

Technical Support

Website design/maintenance. Adobe Dreamweaver and Jumba web host applications.

Technical knowledge to support PC’s, printers, network, audio/visual equipment

Geographic Information Systems (GIS)

Use GPS technology to map new streets. Integrate data from city/county agencies.

Develop process to track hydrants using ArcGIS program.

Analyze data to investigate dispatch trends and emergency response times.

Knox Box Program - Tracked inventory of entry keys for district. Collected usage metrics.

Volunteer Firefighter - Responded to Fire and EMS dispatches. Provide public fire safety education during public school and community events.

Community Emergency Response Team (CERT) – Teamwork; resource coordination skills

ADDITIONAL EXPERIENCE

United States Army – Captain

-Basic Training Commander; Artillery Battery Commander; Special Forces Liaison

-ROTC – President (Commander) of Calvary group

National Instruments, Austin, TX

-Helpdesk / Technician - Network administrator; Technical Support

IBM, Inc., Tucson, AZ

-Quality Test Technician - Burn-in and testing of motherboards

EDUCATION

Masters and B.A., History, University of Arizona, Tucson, Arizona

Associates degree, ITT Technical Institute

PAST CERTIFICATIONS

Intermediate Fire Inspector - Texas Commission on Fire Protection (TCFP)

Certified Fire Inspector 1 – National Fire Protection Association (NFPA)

Fireworks Special Effects Operator – TX Pyrotechnics Inspector License

MEMBERSHIPS

Secretary, Past President, Pflugerville Volunteer Fire Department, Pflugerville, Texas

Past Advisor, Fire Department Explorer Post 401, Pflugerville, Texas

Member, Historian, Judge Advocate, American Legion Post 76 (Austin, TX), Military Veteran

Member, Safety Officer, event support: Commemorative Air Force

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