Assistant Customer Service
Resume:
Bridget Bright
********@*******.***
Work Experiene
ParkPlace Network Realty
Referral Agent, Scout and advertise customer looking refer to fulltime Agents…
Florida Water Analysis
01/11/200 to 06/21/2020
Appointment schedule, schedule appointments for water softener company…Did callback to confirm appointments and reschedule if necessary…
Hohman Homes Realty
04/2018 to 06/2019
Residential Sales Agent, Working with investors as well as Property Management. Sold residential real estate, investment sales. Work as a Fannie Mae Agent as well as REOs. Work closely with customers and investors from contract to closing negotiations with banks as well as realtors a party to the transaction. Made sure that inspection and loan process runs smoothly by staying in touch with all parties involved, meeting all deadlines...
Sykes
06/2016 to 12/2019
We are a client for At&T. Taking customer service calls for At&T and helping customer read and understand their bills. We also sell Directv as well as other At&T services such as phones and phone plans to customers who are eligible for service. We also take payments and make payment adjustments for the customer.
Affinity Marketing (Customer Service Rep)
05/2015 to 01/2016
Took phone calls from customers interested in booking vacation all over the US. Once a vacations is booked they were confirmed by our verifications department .
Senior Loan Closer
01/2013 to 10/2013
Bank of America: I oversaw, processed, and reviewed all HUD/Settlement statements for closing on FHA/VA, Fannie Mae, Freddie Mac, and Trust Docs on conventional financing. Assisted the processors and originator on Fees, pricing, and cost of mortgages before closings. I serviced over 30 closing a days which includes checking wires to make sure the match in the system and in according to each investor guidelines.
Loan Processor Assistant (LPA)
08/2012 to 12/2012
PHH Mortgage Corporation: Processed and assisted the processors on their loans, which includes
Ordering payoffs, Verification of Employment, Subordination agreements, negotiating payoffs and servicing fees with various lenders, stack numerous files in order for closing and to sell to numerous investors, oversaw title work and mortgage deeds on loans.
Title and Mortgage Analyst III
10/2011 to 07/2012
Bank of America: I processed and review files for anything legal entities that may be incorrect on title, work with the closing department to oversee all Hud and Title statements before the loan closes, Develop training procedures within Fannie Mae/Freddie Mac guideline for negotiators, and help maintain accurate number of title, deeds, and loan filings for auditing purposes for the investors.
Short sale Negotiator/Reo Specialist
12/2007 to 09/2011
Trinity Realty Estate: Oversaw the Reo/ Fannie Mae department, which includes, writing contracts following them from beginning to closing, Work prompt with the negotiators from day to day with direct communication with them and the asset managers, Perform comparable Market Analysis and Brokers price opinion for the listings, assisting with the processing, accounting and paying of the expenses for Fannie Mae listings and also perform regular credit checks and application processing for any properties that need to be rented for Housing Urban Development and Fannie Mae/Freddie Mac Homes.
Realtor
11/2005 – 11/2007 First Trust Real Estate Atlantic Beach, Florida Listing and selling residential properties. Showing properties, listing properties, looking up values and comps on the property, working with Buyers and Sellers.
Processing and Closing Coordinator Supervisor
6/2004 - 5/2006 Vista Capital Mortgage Inc., Jacksonville, FL Oversaw all title work, Settlement Statements for closing, Perform Quality Control Checks for fee ordinance according to FHA/Fannie/Freddie Guidelines, Managed and trained over 34 processors daily, and perform accounting structure for Loss litigation process for the assigned attorney offices.
Customer Service Rep
4/2003 - 6/2004 Kelly Services/ First Coast Service Options, Jacksonville, FL Working with Medicare recipients in a call center setting, helping them solves their Medicare issues. Looking up claims and giving them claim status, as well as sending out Medicare notes.
Tax Preparer
1/1998 - 4/2003 Jackson Hewitt Tax Service, Pensacola and Jacksonville, FL Prepare individual tax returns, advising the customer and issuing tax return checks. Was the head tax preparer for both offices.
Reservation Agent
9/2000 - 10/2001 PRC/British Airways, Jacksonville, FL Teleservice representative contracted to sell airline seating and other travel services for one of the world’s leading international airlines, in a call center setting.
Call Center
6/2000 - 9/2000 KELLY SERVICES/TEMPORARY AGENCY, Jacksonville, FL Connecting domestic and international calls in a call center setting, with the technological ability to alternate screens working in the domestic and international form of communications at the same time.
Rental Assistant
1/1995 - 12/1999 HOTEL/VACATION RENTALS, Pensacola, FL Reserved and leased hotel, condo and apartment packages. Performed night auditing duties and was assistant manager of rental property division.
Education
12/2001 Watson School of Real Estate, Jacksonville, Florida
Professional
12/1995 Shelton State College, Tuscaloosa, Alabama
Associate Degree
Diploma/Travel and Tourism
Affiliations
6/2005 - Present National Association of Realtors
Member
6/2005 – Present Florida Association of Realtors
Member
6/2005 – 2011 Northeast Florida Association of Realtors
Member
03/2015 Greater Tampa Association of Realtors (Gtar)
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