Administrative Assistant Customer

*

SULYMAN MOJISOLA RAMAT

**, ***** ***** *****, *** Bode Thomas, Surulere, Lagos State

Tel: +234(0)902*******

Email: ***************@*****.***

SUMMARY HIGHLIGHTS

A Political Science graduate with professional experience in office administration, commercial banking relationship management with impact in the overall business growth. Areas of expertise include: Business development, Product development, client relationship management, strategic/tactical planning. I also possess the skills to strive for excellence and precision at all times by applying my acquired knowledge, ability, experience in any position and circumstances in attaining professional distinction and proficiency. SKILLS

Key account Management and Retention

Customer Relationship Management

Positive Attitude towards work with the ability to multi task

Strong sales and negotiation skill

Strong Numeric and Analytical skills

Excellent communication and IT Fluency

Attentiveness to details

PROFESSIONAL EXPERIENCE

Sterling Bank PLC, Nigeria Customer Support Specialist February 2020-Present Sterling Bank Plc, which is a full service national commercial bank is licensed by the Central Bank of Nigeria. Sterling delivers solutions that enhance stakeholders' value', through four core values: Customer focus, Integrity, Teamwork and Excellence (CITE).

Establishing and promoting cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction

Identifying client needs and suggesting the appropriate banking products and services

Providing management with oral and written reports on customer needs, problems and interest.

Handling and resolving all clients query in a courteous, efficient and timely manner and escalated when necessary.

Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolving Card transaction issues and account issues.

Ensuring communication of customer needs and expectations between the Bank and the client and between Departments in charge.

Following up on customers request to ensure that appropriate actions were taken.

Ensuring that customers’ confidential information is properly protected and only used for official purposes

Providing information to customers on their account status and account balances. 2

Ministry of Local Government and Chieftaincy Title Administrative Assistant (NYSC) January 2019 – October 2019

Answered the telephone and redirected calls to the appropriate personnel.

Ensured meetings are effectively organized and minute.

Managed diaries and scheduled appointments

Initiated and implemented best and effective practices in administrative functions.

Provided administrative and clerical support to departments or individuals.

Coordinated travel arrangements; prepared itineraries; compiled and maintained travel vouchers and records ACADEMIC QUALIFICATION

KWARA STATE UNIVERSITY, ILORIN 2014 - 2018

B.Sc. Political Science (2nd Class Lower)

FEDERAL GOVERNMENT COLLEGE, ILORIN 2009-2014

West African School Leaving Certificate

POLICE CHILDREN SCHOOL, LAGOS 2003 - 2008

First School Leaving Certificate

ACHIEVEMENTS

Significant Contributor Award for the 3rd Quarter of 2019 in the area of Customer Management. (This award was in recognition of my going beyond assigned duties to actively lead and take responsibility for a project delivery.

REFERENCE

Available on Request

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