Manager Service Representative

Trevor Klein

DeKalb, IL ***** ******.*****@*****.*** 815-***-****

Energetic and motivating leader with proven ability to effectively manage both personnel and projects. Self-starter and strong independent worker. Excels at analyzing products and procedures to generate new ideas to improve efficiency and production quality. Strives for continual improvement. Highly adaptable to ever changing circumstances.

WORK EXPERIENCE

MATERIALS SUPERVISOR

Gate Gourmet – Schiller Park, IL

June 2019 to Present

Duties included scheduling and ensuring productivity, labor controls and efficiency standards. Ensured quality and customer service is maintained at the highest level daily.

Responsibilities:

Ensured unit maintains production standards

Responsible for safety, quality and compliance to customer specifications and regulatory requirements and company policy and procedures

Ensured Labor Controls are in place and are effective

Improved work performance through a reorganization of the warehouse layout

Prepared management reports (ex. attendance, HAACCP and labor).

Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

Trained and monitored employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.

Monitored daily manpower planning.

Responsible for employee retention and reducing employee turnover.

Worked closely with other members of management to implement and enact new policies to reduce waste, increase production time and reduce delivery times between departments.

oIncreased employee productivity by 25%

oDecreasing internal delivery time by 10%

oIdentified weaknesses in communication between departments which allowed us to reduce waste and decrease requisitions of unneeded inventory

Help develop new training during the transition from SACS to SAP

oAssisted in implementing the new procedures across departments

WAREHOUSE OPERATOR/ TRAINER

3M Dekalb Distribution Center - DeKalb, IL

August 2016 to February 2019

During my time at 3m, I started as an order fill operator and was working my way into training employees. On several occasions I oversaw training groups of incoming individuals on the current SOPs and new job functions as they were assigned to them.

Coaching of employees that models the values and culture of the company

Effective communication with customers and employees

Checked for damaged or missing items

Moving stock around by hand or by using lifting gear or PIV

Picked and packed orders based on customers specifications

Loading and unloading stock using PIV

Process incoming stock to verify accuracy

Began training in SAP during the introductory phase of our transition

TECHNICIAN/ OWNER

That Computer Guy - Freeport, IL

2001 to 2016

Repair and technical support of electronic devices (PCs, Laptops, gaming systems, and cellular devices)

Installation of computer peripherals

Set up of network infrastructure for residential and small business clients

Worked in client’s home.

Provided clients with additional training and technical support as needed.

PRODUCTION FLOOR SUPERVISOR

Northwest pallets - DeKalb, IL

June 2015 to August 2016

Responsibilities:

Daily inventory

Oversee cross training of production employees to ensure manpower coverage

Coordinated inbound / outbound flow of product

Inputting data daily / driver interactions

Promote the growth and development of production employees

Lead, coordinate and motivate the hourly workforce to achieve company goals and exceed company quota for production and quality initiatives.

Ensure that all key processes – production, safety, and servicing – are understood by employees

Promoted a safe work place, complete safety audits, and provide safety training.

Load/unload trailers

Travel to other facilities to provide training and support

Interpret and resolve day to day production issues

Fork lift certified

Accomplishments:

Identified weak areas where productivity could be increased allowing for 50% more work to be completed before the end of each shift.

Help accelerate the smooth transition from one company to another during the buyout process on our site.

SUPERVISOR PRODUCTION FLOOR

IFCO - DeKalb, IL

November 2013 to June 2015

Responsibilities:

Daily inventory

Oversee cross training of production employees to ensure manpower coverage

Coordinate inbound / outbound flow of product

Inputting data daily / driver interactions

Promote the growth and development of production employees

Lead, coordinate and motivate the hourly workforce to achieve company goals and exceed company quota for production and quality initiatives.

Promoted a safe work place, complete safety audits, and provide safety training.

Ensure that all key processes – production, safety, and servicing – are understood by employees

Sort pallets by Client requirements

Repair pallets to Client standard

Load/unload trailers

Travel to other facilities to provide training and support

Meet internal / external commitments in a timely manner

Interpret and resolve day to day production issues

Fork lift certified

Accomplishments:

Promoted to supervisor to help streamline the production floor and reestablish a better relationship with the client.

Made changes to personal and how end of shift was handled between the Client and our on-site crew allowing less time wasted between the end of one shift and the beginning of the next increasing daily output without additional staffing requirements.

Identified weak areas where productivity could be increased allowing for 50% more work to be completed before the end of each shift.

CASHIER - GENERAL MANAGER - REGIONAL MANAGER - TECHNICIAN

GameWorlds/ GamePlay Amusements - Freeport, IL

November 2009 to March 2011

Started off as a cashier and worked my way up to the General Manager of our Freeport location. After implementing several programs to help grow sales and bring in new customers, I began implanting this program across the other store locations. I was then given additional sites to manage. Upon proving myself to the owner, I was asked to take over additional responsibilities interfacing with customers in the area and helping them grow their additional amusement business – GamePlay Amusements.

Increased daily profits by 900% by increasing customer service and customer retention.

Designed and manufactured gift cards; set up and managed the database and barcodes to help smooth the implementation across all locations.

Designed business cards.

Provided tech support throughout all the locations.

Owner transferred me to GamePlay Amusements due to my technical abilities and customer retention.

oSite installation - Set up audio, video, and arcades/ video amusement at customer locations

oProvided technical support for the locations set up by GamePlay Amusements.

oResponsible for weekly cash collections and payouts for location rentals.

oWeekly cash deposits

DELIVERY DRIVER – INSTORE SUPERVISOR – ASSISTANT MANAGER

Dominos - Freeport, IL

January 2009 to August 2009

Nightly closing duties

oCleaning floors

oPrepping for the morning shift

oMaking sure all other employees completed their tasks

oReceived the employee’s nightly tips

oNightly deposits

Cost Controls

Food management

Scheduling

Marketing

Customer complaints/ inquiries

Hiring

CUSTOMER SERVICE REPRESENTATIVE

Aero Inc - Freeport, IL

June 2006 to January 2009

Opened and managed weekend call center

Provided email/ phone technical support to help resolve customer issues ranging from simple email inquiries to helping the customer restore service at their location.

Responsible for scheduling technicians to locations for any issues not resolvable over the phone.

Helped to increase clients due to high levels of customer satisfaction on weekend calls.

Interfaced with both residential and business clients.

Responsible for nightly Server backups/maintenance for our international Clients

EDUCATION

BS IN COMPUTER SCIENCE

2004-2005 (unfinished)

Highland Community College – Freeport, IL

HIGH SCHOOL - COMPUTER SCIENCE

2000 to 2004

Freeport High School - Freeport, IL

SKILLS

8 years certified and operating PIVs found in a warehouse environment

Microsoft Office Suit (Excel, Word, PowerPoint)

PC Repair

Hardware Maintenance

Web design/ maintenance

Contact this candidate