Operations Manager

Katie Jumper

** ****** ***** • Glen Carbon, Illinois 62034 • 618-***-**** • *********@*****.***

Dynamic, results-driven and detail-oriented professional seeks to utilize extensive transportation / logistics coordination experience to transition career paths into a challenging new position.

AREAS OF SPECIALIZATION

Logistical Coordination:

•Manage aspects of logistics and transportation, including analyzing and securing carriers, negotiating contracts, establishing logistics plans, allocating budgets and all associated documentation.

•Conduct operational analyses to identify opportunities for enhancement and present solutions/programs to increase efficiency/productivity in logistics operations.

•Research rates, destinations and pricing; qualify carriers over the telephone/via email.

Administrative & Support Functions:

•Coordinate and execute administrative affairs to enable management to enhance productivity and exceed corporate objectives; communicate and interact with key interdepartmental figures to implement and structure highly-efficient and satisfactory business practices.

•Receive and screen incoming phone calls, determining the nature of the call, scheduling appointments and taking messages and/or forwarding to the appropriate representative.

•Process and maintain Accounts Payable (A/P), ensuring accurate reporting and entry corrections.

Customer Service & Interpersonal Abilities:

•Serve as liaison between senior leadership and external contacts/clients, promptly addressing inquiries, resolving concerns, establishing positive rapport and solidifying long-term professional relationships.

•Build long-term relationships with individuals by building trust/confidence and creating a comfortable environment to increase satisfaction and promote repeat business/referral generation.

•Provide exceptional and diligent service to a diverse client base to maintain customer allegiance to company and verify satisfaction, in an extremely fast-paced, deadline-driven environment.

•Frequently communicate with interdepartmental personnel with regard to current project status, as well as the identification/rectification of issues/discrepancies; promote collaborative efforts to achieve goals.

Process Enhancement & Operational Improvements:

•Proficient in recognizing operational components in need of enhancement; success in expeditiously evaluating all possible options and consistently implementing results-oriented solutions.

•Integrate strategic action plans in order to streamline processes and enhance productivity/efficiency.

•Success in developing programs which have made rapid/significant contributions to the organization. Provide a disciplined approach to executing operations, policies, procedures and protocol; possess ability to identify new opportunities, as well as implement changes within existing business practices.

PROFESSIONAL CHRONOLOGY

FALLING SPRINGS

Operations Manager May 2013- Present

GEODIS LOGISTICS

CSR - OCT 2018- February 2019

OZBURN-HESSEY LOGISTICS

CSR February 2013- October 2013

FIRST CLOVER BANK

Personal Banker / Teller

EDUCATION

MISSOURI COLLEGE Saint Louis, Illinois

Bachelor of Arts in Business Administration

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