SARA SMITH

adgh6j@r.postjobfree.com 732-***-**** *21 Waterford Drive, Edison, NJ 08817

PROFESSIONAL EXPERIENCE

Verizon (contracted through ApTask) Piscataway, NJ

Business Analyst/Project Manager on the Customer Service Technology team March 2019 – March2020

Attended daily grooming calls with RTE’s and analyzed Jira stories. Worked with RTE’s to define new requirements from Business stakeholders and IT staff.

Documented Business Process Flows for various IT programs and used Kanban boards to track stories and implement Agile Methodology to deliver quality products often.

Analyzed our processes and reengineered them to work more efficiently and create more value.

Acted as “front door” for the Automated Customer Support System application team- reviewing and accepting new program and capability requests in our project management software, Clarity.

Worked with managers to align working teams of developers, business analysts, and testers and tracked these teams using Google Sheets and pivot tables.

Held daily meetings to track Software Development Lifecycle and remove any impediments.

Collaborated and built relationships with the onshore and offshore IT, RTE and portfolio teams to standardize Clarity impacts and Jira documentation and create an ongoing conversation about relentless improvement.

Managed releases for the Customer Service Technology team, making sure the team met deadlines and maintained proper documentation of their stories and configured project management dashboards for each release.

Worked with developers and created technical documents, recorded APIs, and created workflow charts.

Worked with quality assurance team to ensure that test cases were completed using Qtest software and tested code changes to ensure there were no defects before moving stories to production.

Designed Google Slides and web pages in Confluence for management maintaining Verizon's branding standards in order to track program changes and technical details for each release.

Collaborated with the UI/UX team and developers to improve the design and experience of ACSS by reducing the amount of clicks needed, therefore lowering the average handle time and operating costs of each call.

State Street (contracted through Randstad Technologies) Quincy, MA

Data Analyst on the Capacity Planning Management team October 2017 – January 2019

Conducted daily, weekly and quarterly file system capacity reviews and created tickets using Service Now.

Reviewed servers experiencing abnormal CPU behavior and sent tickets when necessary.

Compiled records for compliance with auditing processes in Excel.

Reviewed file system storage requests and approved if they fit State Street criteria.

Updated the team’s website using HTML to update the UI and organize the content for easier collaboration.

Communicated with server, application, and database contacts to provide updates on file system and CPU tickets.

Freelance Design Remote

Web and Graphic Designer September 2013 – January 2019

Developed user-friendly websites optimized for desktop and mobile using Wix, Weebly, and WordPress.

Designed logos, business cards, and PowerPoint presentations.

Created and ran social media for my designs and a flooring company.

Edited photographs using Photoshop (removing backgrounds, replacing product labels, changing lighting).

Wrote content for websites promoting company services.

Rider University, Moore Library Lawrenceville, NJ

Graphic Design Intern October 2015 – May 2017

Designed posters, web banners, TV slides, surveys, fliers and table tents for library events and services utilizing Photoshop, Illustrator, InDesign, PowerPoint, and Canva.com.

Photographed events for promotions and social media.

CERTIFICATIONS

Certified SAFe 5 Advanced Scrum Master Issued Aug 2020

EDUCATION

Rider University Lawrenceville, New Jersey

Bachelor of Arts in Web Design, magna cum laude May 2017

Minor: Graphic Design

SKILLS

HTML, CSS, Final Cut Pro, iMovie, Social Media (Instagram, Snapchat, Facebook, Google+, Twitter), Microsoft Office (Excel, Word, PowerPoint), Google Suite (Google Sheets, Google Docs, Google Slides), WordPress, Wix, Adobe (Photoshop, Dreamweaver, Illustrator, InDesign), Canva, ServiceNow, Jira, Confluence, Clarity, project management, Agile methodology, wireframes, sprint planning, pivot tables, Tableau

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