Marketing Customer

CV

Nargiza Toksumbaeva

Mobile: 055*******

E-mail: ************@*****.***

Nationality: Kyrgyzstan

Visa Status: Freelancer visa

Personal Statement:

Motivated, adaptable and committed individual with a proven ability to effectively evaluate and organize work within the overall project schedule and possessing enthusiasm. Education:

-Middlesex University In Dubai BA Marketing (2016-2017)

-Russian Private school in Kyrgyzstan

-Middlesex University in Dubai: International Foundation Program Achievements:

-Prepared a marketing plan, marketing audit and presentation on a new Ladies Saloon opened in Dubai.

-Performed a marketing research on “impression formation through social network”.

-Both projects received good results and gave tremendous experience in marketing. Work Experience:

Marketing Promoter (Freelancer), Dubai

-marketing for beauty products, food and beverage and perfumes Al Sobha Data Entry Services, Dubai

Call - Center Operator, 2018-2020

Responsibilities:

-Obtains client information by answering telephone calls

-Interviewing clients; verifying information

-Determines eligibility by comparing client information to requirements

-Establishes policies by entering client information; confirming pricing

-Informs clients by explaining procedures

-Answering questions; providing information etc

MEDIA CITY “Marketing .RC.”, Dubai

Call - Center Agent, Marketing Department 2017-2018 Responsibilities:

-Answer incoming calls and respond to customer’s emails

-Manage and resolve customer complaints

-Sell products and place customer orders in the computer system

-Identify and escalate issues to supervisors

-Provide product and service information to customers

-Research required information using available resources

-Identify, and resolve customer complaints using applicable software etc Etisalat, Dubai

Customer Service Agent, 2016-2017

Responsibilities:

-Answering or making calls to clients to learn about and address their need and complaints

-Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

-Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

-Building lasting relationships with clients and other call center team members based on trust and reliability

-Utilizing software, databases, scripts, and tools appropriately etc FOCUS POINT CLT “Marketing researching company”, Dubai Admin-Reception, Call Center, 2015-2016

Responsibilities:

-Process orders, forms, and application

-Route calls to appropriate resources

-Document all call information according to standard operating procedures

-Recognize, document, and alert the management team of trends in customer calls

-Follow up customer calls where necessary

-Upsell products and services

-Complete call logs and reports

-Other duties as assigned

Soul Fashion Shop, Kyrgyzstan, 2013-2015

Sales Assistant

Responsibilities:

-Assisted shoppers to find the goods and products

-Processing cash and card payments

-Answered queries from customers

-Reported discrepancies and problems to the supervisor

-Dealt with customer complaints

-Kept up to date with special promotions and put up displays etc Skills:

Languages: Kyrgyz, Russian, English, Basic Turkish Computing: Proficient in MS Office (Access, Excel, Word, Power Point), SPSS, Prezi Personal strengths:

Task oriented

Sociable

Cooperative

Reliable

Enthusiastic

High personal standards

Attention to details

Interests:

Leadership: Always show an initiative to become a leader for any kind of projects. Have good skills in organizing people in a group, and monitoring their working progress. Sport: Believe that a healthy mind and body, is one of the main key to a successful life.

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