Office Customer Service

PAMELA WALKER

**** ******* *** *********, ** ****4 Mobile:770-***-****

******.********@*****.***

EXECUTIVE PROFILE

Motivated and dedicated professional with years of expertise in administrative and organizational duties. Proven track record of success in customer service and independent thinking. Demonstrates expert insight and proficiency in enforcing and procedures. Skilled and collaborative team player with experience in coordinating, planning and supporting daily operations.

STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating clients.

RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.

PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

CORE COMPETENCIES

Property Management

Tenant and Vendor Relations

Office Administration

Positive Attitude

Yadi

LRO

Fair Housing Act

Contract Administration

Strategic Planning

MRI

Onesite

Power Point

Customer Service

Strong Organizational Skills

Problem Resolution

Outlook

MS Word

Excel

PROFESSIONAL EXPERIENCE

BROADTREE HOMES 01/2017

JOB TITLE: OUTSOURCE MAINTENANCE ASSOCIATE ATLANTA, GA

• Manage tenant selection, lease management, insurance and accounting functions

• Direct maintenance, major repairs and daily operations, collect rent and conduct tours of property

• Monitor staff productivity to ensure compliance with all company rules and regulations

• Recognized for increasing occupancy and revenue percentages through development of strong tenant relationships

• Negotiated contracts with vendors in order to ensure full home rehabilitation was completed within assigned deadlines

• Maintained accurate documentation of all house inspections, developed and enforced rental agreements CFLANE MANAGEMENT 2012-2017

JOB TITLE: TEAM LEADER ATLANTA, GA

• Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries

• Management of 200 units and enforced rules of occupancy

• Effectively and successfully maintained working relations with all supported organizations

• Conducted property tours for prospective tenants, explaining advantages, amenities and location of each property

• Scheduled all expenditures and analyzed variances in order to initiate corrective action

• Generated reports detailing office activities and proactively managed individual and team tasks LINCOLN PROPERTY’S COTTONWOOD CAPITAL PROPERTY’S 2009-2012 JOB TITLE: LEASING AGENT

• Maintained monthly budget and prepared bonus summaries, month end reports and leasing summaries

• Developed internal procedures to maintain property accountability in accordance with regulations and procedures

• Effectively and successfully maintained working relations with all staff and residents

• Conducted property tours for prospective tenants, explaining advantages, amenities and location of each property

• Screened applicants, managed bookkeeping, obtained referrals and managed a comprehensive system to get all properties occupied

• Processed daily bank deposits, security deposits and reconciled all payments collected

• Communicated with all internal/external vendors to manage repairs and needed installations COUNTRYWIDE 2004-2009

JOB TITLE: POST-CLOSER

• Carefully reviewed loans to verify all required documents were present, quality checking for accuracy and data integrity

• Reviewed moderate to complex documentation, auditing loan documents for accurate disclosure

• Monitored on-hand supplies, ordering as needed and providing administrative support to Office Manager

• Managed record-keeping and ensured all court documents were signed in the appropriate place

• Effectively communicated with the attorney’s office

• Created files for each account through proficient utilization of assigned systems, checking for missing documents and obtaining within a timely manner

EDUCATION

MORRIS BROWN COLLEGE/STUDIES IN PUBLIC RELATIONS/MASS COMMUNICATIONS

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