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IT Manager/Director

United States
September 29, 2020

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Shawn Edwards

214-***-**** McKinney, TX


●Department and Personnel Management

●Departmental Rebuilding

●IT Project Management

●Budget Preparation/Administration

●Company Wide Contingency Planning, Disaster Recovery and Emergency Management

●Financial/Executive Reporting

●Vendor Management, IT Sourcing & Procurement

●IT Employee Sourcing

●Policies and Procedures

●Contract Sourcing, Evaluation and Administration

●Windows Server and Active Directory

●Microsoft 365, SharePoint 365 and Azure

●Microsoft SQL Server

●Help Desk Systems (Kaseya, ConnectWise, etc.)

●Accounting, Fundraising, Telemarketing, Warehouse and ERP Systems Management

●Rack Systems and Server Deployment

●Infrastructure Implementation and Administration

●Workstation and End-User Management

●LAN/WAN Design & Administration

●Software, Licensing and Asset Management

Professional Experience

Director of IT, Partnership with Native Americans, December 2015 to September 2020

Senior staff member, company lead for high level decision making. Reporting to the VP of HR. At peak levels managed all aspects of IT for the company in 4 national locations and one international office in Manila. Director of up to 4 employees internationally. In charge of planning, pricing, deploying and completing IT projects, policies and procedures, purchasing, every aspect of the company’s internal IT presence. Project champion for all hosted application projects, developing requirements and solutions for internal and external resources. Responsible for all vendor management related to IT. Complete coverage for all aspects of the company related to IT. Disaster recovery planning designer, organizer and administrator for the entire organization.

Selected Contributions:

Complete redesign of international multisite network, working with contractors and internal resources to upgrade and modify existing company infrastructure, cutting costs by 80% while improving service.

Eliminating and replacing aged equipment with new equipment procured at reduced costs, developing a company-wide IT replacement cycle with predictable costing.

Revamp of corporate office data center, reducing equipment footprint and upgrading capabilities for the entire company. Deployed cloud resources in Azure, reducing risk and improving availability for hosted applications.

Modernized company network operating systems, eliminating retired Windows versions and introducing Windows 10 and Windows Server 2016 with Linux in a limited role. Server Environment utilized both Hyper V and VMWare with redundancy.

Redesigned physical LAN structure, implementing gigabit Ethernet, fiber, and SANs for virtualization, eliminating bottlenecks and greatly improving throughput.

Developed and implemented a customized Salesforce solution replacing internal contact and project tracking solution for warehouses in South Dakota and Arizona offices.

Implemented and supported Office 365 with cloud email and SharePoint 365. Significantly improved inter-office communications, breaking down silos between departments.

Removed problematic ShoreTel PBX for all sites, onboarding a hosted VOIP solution at a significantly reduced cost with $100,000 saved annually.

Organized company wide effort to begin development of a company disaster plan, preparing all physical locations for potential threat and emergencies, brainstorming and planning for contingencies for everything from snow storms to active shooter situations. Developed an ongoing disaster plan method for continuous revision and preparation.

Oversaw and co-lead efforts to replace accounting, fundraising, and reporting, warehouse, IT, security, and telemarketing.

Manager of Financial Information Systems, AT&T Performing Arts Center, July 2013 to November 2015

Reported directly to CFO and was a member of Accounting department. Developer of a data warehouse combining data from accounting, ticketing, venue management systems, miscellaneous vendor reports, and other external data sources into a MS SQL database. Used combined data to transform the reporting structure of the organization, implementing KPI’s and big-data. Responsible for all report and KPI development using Jet Reports and SQL Connections through Excel, for both internal employees and board members. Report developer for Tessitura and T-Stats, the ticketing and reporting systems used by the organization and all its member companies. Expanded scope of report requests from just Accounting and Board Members to cover all departments and various aspects of the corporation. Provided custom training to end-users with varying skillsets ranging from technical, artistic, and management, all with different degrees of computer knowledge on how communicate report requirements. Evaluator for various reporting packages and accounting systems solicited to the CFO. Project manager for accounting system upgrades, working with contractors on deployment and troubleshooting. Moderator for DFW Area Tessitura Users Group (DFWTUG) conference on reporting methods in Tessitura, and panelist/presenter at international Tessitura Learning and Community Conference (TLCC 2015) on linking third party applications to Tessitura. Contract negotiator for copier and mail equipment center wide, procuring upgraded equipment at reduced rates for both fixed and variable costs.

IT Project & Service Manager, GXA Networks, (Independent Contractor) April to July, 2013

Specialist in charge of project management, tech management, and help desk management. Manager for 8 help desk technicians and project supervisors. Projects range from simple help desk ticket assignments to network planning and customer onboarding. Numerous clients, daily contact with clients and employees, managing external contractors and firms, and ensuring projects and support incidents are followed through to completion for large and small projects for small and medium sized companies.

Recruiter/Interviewer, ProTask Recruiting, (Independent Contractor) April to July, 2013

Recruiter for technical positions from Web Developer to Infrastructure Security Expert for positions in the North and Northeastern US. Sourced resumes through advertisements and target searches on Dice and LinkedIn. Interviewed candidates for submittal to clients with special attention towards development methodologies, infrastructure equipment and tools, and personality requirements for candidates. Worked directly with the owner and general manager.

CIO/IT DIRECTOR, Volunteer Center of North Texas, September 2012 to March 2013

CIO Title, direct Report to CEO, directing a Network Manager and Database Admin (50 employees, managing thousands of volunteers). Support and technical team lead for internal employees and contractors. Within short period of time impacted the Company’s culture and IT work environment through political reconciliation, succession planning, team leadership, personal coaching, oversight, and interdepartmental direction, resulting in improved work ethics and daily productivity increases company wide. Repaired political climate to bring trust back to IT. PROVEN recommended leader.

Project management for all IT initiatives, from hardware change management to a major project involving a social networking website. Evaluation of different agencies through RFI and RFP process with bid ranges between $250,000 to $2 million, through to hiring. Evaluation requirements for the project included volunteer management, disaster preparation, contractor management, and other aspects of volunteer solicitation and assignment. Developed workflow for the product using an Agile methodology, recommended pricing structures, determined staffing needs, drafted terms of service, and worked with each department to facilitate their needs.

IT MANAGER, Dallas Summer Musicals, January 2001 to August 2012

Complete IT systems operations, from network design/implementation to help desk management for a multi-location not for profit company. Managed and mentored a staff of two highly-skilled coworkers directly and provided direction for non-technical and technically minded staff at four locations hosting 40-100 users at different times. Support and technical team lead for internal and contract employees, including duty assignments, help desk provisioning, team coordination and oversight, process improvement, etc. Performed all research, analysis and troubleshooting of all Servers, Infrastructure, Workstations, Printers, etc. Direct interface for all technical needs between employees, management and executive board. IT Policy designer. Dealt directly with the President and Managing director. Employee of the Year award recipient multiple times.

SYSTEMS ANALYST, Transamerica Mortgage Company, 1997-2000

Responsible for network management, help desk support, database development and application development for B and C mortgage loan originator, over 3 years. Roles performed became available at different stages of growth within the company. Division included approximately 75 users locally, and approximately 15 users externally in national single office / work at home locations. Worked with 4 employees and supervised one, reporting directly to IT Manager. Responsible for employee exits for all departments, including where employees were found to have violated IT policy and procedures. Evaluated various company needs to determine if IT could enhance workflow, improve operations and assist employees, and Evaluated applications for use in the local environment and recommended purchases to the IT Manager.

Education and Credentials

Master of Business Administration, 3.8 GPA, 2008 University of Texas at Dallas – Dallas, TX

Bachelor of Science in Emergency Administration and Planning, 1995 University of North Texas – Denton, TX

Certified Six Sigma Green Belt to Motorola Standard, 2007 UTD – Dallas, TX

PC Technician and A+ Certification Trainer, Software Academy, 1996

Passion in making an impact wherever I am while doing my best for my two kids.

References Available Upon Request

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