Administrative Assistant Service Representative

HS

HAILEE SHIEVER

******.*******@*****.*** C: 406-***-**** Spring Hill, FL 34608

Responsible and possess first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and preparing responses on behalf of company. CommiĴed to establishing stellar rapport with clients of diverse backgrounds. Account management

Order fulfillment

Membership renewals

Credit card processing

Customer Service

Technologically savvy

Focused and dedicated team player

David's Bridal Inc. Spring Hill, FL

Lead Customer Service Representative

10/2018 - 05/2020

Trained new employees on company customer service policies and service level standards.

Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Investigated and solved routine, complex and long-standing customer issues each day.

Evaluated customer account information to assess current issues and determine potential solutions.

Shiever's Marketing Concepts Hamilton,

MT

Administrative Assistant

11/2016 - 09/2018

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Prepared packages for shipment by generating invoices and seĴing up courier deliveries.

Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Weeki Wachee High School Weeki Wachee, FL

High School Diploma

05/2018

Pasco-Hernando State College Spring Hill, FL

Associate of Arts

Expected in 12/2020

Summary

Skills

Experience

Education and Training

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