firstname.lastname@example.org C: 406-***-**** Spring Hill, FL 34608
Responsible and possess ﬁrst-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and preparing responses on behalf of company. CommiĴed to establishing stellar rapport with clients of diverse backgrounds. Account management
Credit card processing
Focused and dedicated team player
David's Bridal Inc. Spring Hill, FL
Lead Customer Service Representative
10/2018 - 05/2020
Trained new employees on company customer service policies and service level standards.
Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Investigated and solved routine, complex and long-standing customer issues each day.
Evaluated customer account information to assess current issues and determine potential solutions.
Shiever's Marketing Concepts Hamilton,
11/2016 - 09/2018
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Organized and maintained ﬁling and document management systems by coordinating, archiving and purging ﬁles.
Prepared packages for shipment by generating invoices and seĴing up courier deliveries.
Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Weeki Wachee High School Weeki Wachee, FL
High School Diploma
Pasco-Hernando State College Spring Hill, FL
Associate of Arts
Expected in 12/2020
Education and Training