Regulatory Compliance

JENNIFER BARRETT

Cell: 407-***-**** *********@***.*** mailto:*********@***.***

SUMMARY OF QUALIFICATIONS

A goal oriented professional with experience in the real estate/hospitality/financial services industry as well as in the corporate office that strongly believes in providing quality customer service and is committed to adding the most value to the organization through focus by sharing a clear vision of the company’s mission and advancement within the company.

EDUCATION/CERTIFICATIONS

Pasco Hernando Community College

Licensed Real Estate Sales Associate, State of Florida

Licensed Florida Notary

EXPERIENCE

2007- Present Hilton Grand Vacations, Co. Orlando, FL

Regulatory Compliance Specialist 2020-Present

Prepares legal documents and applications for all HGV properties to be licensed in each state we sell and have properties in.

Work with State Agencies to ensure all HGV properties are in compliance with regulations.

Resolution/Collection Team Lead 2016-2020

Prepares and updates work instructions for the Portfolio Services department, specifically the Resolution team.

Prepare all correspondence as mail merge documents to be used by team to send to owners, attorneys, and authorized third parties

Assisted in streamlining the letter process to bring efficiency up by 80%

Prepare Warranty Deeds, Satisfaction of Mortgage and other related documents for reconveyance of timeshare properties from owners back to HGV.

Audit legal documents to ensure recordability with the Clerk of Courts. Notarize documents for GVS Licensing/recording.

Partner with upper management in other departments in finalizing the cancellation of accounts requested by Sales/Legal.

Training of new employees, coaching and retraining of current employees.

Weekly/monthly audits of team to ensure compliance.

Stepped up and have taken on Supervisor tasks since Team Supervisor left

As of 10/2019, transitioned to the Inbound Collections team to assist during “Club Season”

Assisted Training 10 temps for HOA calls, coached agents, handled escalated issues/calls, special projects as needed

Department “Ombudsman”

Quality Assurance & Compliance 2011-2015

Prepares and updates work instructions for the Portfolio Services department, specifically the Recovery/Foreclosure team.

Assist in training existing employees and new hires when requested by Management.

Audit internal processes for Portfolio Services to ensure compliance with departmental policies and FDCPA laws and regulations. This could include reviewing Harland (Servicing Director), VOICE or other programs/processes.

Audit legal documents to ensure recordability with the Clerk of Courts.

Audit the timelines and documents received by our partnering attorneys.

Review a monthly AR Clearing report to identify any outstanding accounting issues, and work to resolve with Accounting.

Partner with upper management in other departments in finalizing the cancellation of accounts not related to foreclosures.

Prepare Warranty Deeds, Satisfaction of Mortgage and other related documents for reconveyance of timeshare properties from owners back to HGVC.

Assist coworkers/management with questions or issues that arise within the department as well as handling internal requests from other departments in the company.

Assist in updating the Harland (Servicing Director) system per Management requests including statuses, reports, and letters.

Assist in testing the Harland (Servicing Director) system when updates are received.

Prepare check requests from Upper Management to cover miscellaneous fees, owner refunds, or settlements.

Support for the Portfolio Services Sr. Manager and Sr. Director with research, reporting, audits or other requests as needed.

Ensure that the licensing for the 3rd Party Collections are up to date and in compliance with all Federal Laws and Regulations.

Reporting from the programs used by the department. This includes reports on processes, workflow, monthly progress, or related.

Accepted to the iGrow Leadership Program

Foreclosure Specialist 2007-2011

Process mortgage foreclosures on defaulted timeshare accounts, which encompasses four states where the properties are located. Work closely with attorneys and title companies and keep up to date on the foreclosure process with the courts.

Process all attorney, title company and vendor invoices. Communicate with accounts payable and accounts receivable to ensure all closing accounts balance at month end. Was able to reduce the number of entries on the clearing account from over 900 down to approximately 100 in a 2 month period.

Partner with upper management in other departments in finalizing the cancellation of accounts not related to foreclosures. Updated the foreclosure process internally to optimize time efficiency. Was instrumental in producing a training manual, as well as facilitating training new employees on departmental systems, processes, and procedures.

Assist coworkers with any questions or issues that arise within our department as well as handling all internal requests from other departments in the company.

Handle various reporting requests and other special projects from management.

2005-2007 Wyndham Vacation Ownership Orlando, FL

Title Clerk

Sent out warranty deeds and Deed in Lieu’s to property owners of our timeshare properties. Researched existing contracts and verified if they were recorded. Tracked all incoming and outgoing mail, tracked all received warranty deeds and Deed in Lieu’s, and did monthly follow up mailings.

Verified that paperwork was filled out correctly by the property owners, and prepared and notarized all received warranty deeds to be sent to the county recorder’s office. Assisted in prepping and sending files and necessary paperwork to be sent for trades, foreclosures, rescissions, and cancellations.

1996-2000 and 2003-2005 Walt Disney World, Co. Orlando, FL

Reservation Sales Agent (“Worldphile”)

Assisted guests and travel agents in planning their Walt Disney World/Disney Cruise Line vacation by booking their all inclusive travel packages. Booked hotel stays in conjunction with air, transfers, theme park admission, rental car, dining reservations, as well as the Disney Cruise packages.

Assisted guests with any questions regarding the theme parks, resorts, cruise ships, and the ports of call. Assisted on special projects, such as displaced cruise guests, wholesale travel agencies, and other projects given by management. Consistently met or exceeded sales goals while delivering exceptional world-class service to my guests and travel agents.

2001- 2003 Orange County Sheriff’s Office Orlando, FL

AFIS Clerk

Processed all fingerprints received from the Orange County jail; checked for active warrants via thorough investigation and by compiling all necessary information; released holds and ran complete criminal history checks on inmates within four hours of receipt; received and responded to phone calls from other law enforcement agencies, state attorney, and public.

Scheduled fingerprinting appointments with public; Researched and resolved any conflicts with cases; compiled all material and composed training manual for my position; Located charging affidavits, warrant arrests, and incident reports via case numbers or by researching limited information provided by deputy sheriffs; sent reports to appropriate agency; filed Master Fingerprint cards.

VOLUNTEER WORK

Ronald McDonald House

Coalition for the Homeless

SKILLS

Proficient in Microsoft Office, Peoplesoft, Docuphase, Access, VOICE, Harland, Salesforce, social media

Auditing, invoicing, review of legal documents, letter writing, notarizing

Strong organizational skills, attention to detail, quality assurance, auditing skills

Strong communication skills, training, writing policies and procedures

REFERENCES

Available upon request

Contact this candidate