Regional HR Manager

JELENA ZDRAVKOVIC

DUBAI, UNITED ARAB EMIRATES – MOB. +971-**-*******, EMAIL: ****.**********@*****.*** NATIONALITY – SERBIAN AND PANAMANIAN

FLUENT IN ENGLISH, SPANISH AND SERBIAN LANGUAGE AND INTERMEDIATE IN PORTUGUESE PROFESSIONAL SUMMARY FUNCTIONAL EXPERIENCE AND COMPETENCIES

I am a results-oriented HR Manager with 16+ years of progressive experience in multi-faceted business environments within the Multinational organizations, from start-ups to mid-sized organizations. I have vast experience in managing corporate HR, multiple stakeholder management within regional and international exposure, comprehensive background in employee relations, recruiting, compensation and benefits, payroll processing, policy development & performance management; responsible for leading short and long term strategy planning and execution management of HR functions. I am a skilled leader who can develop and mentor teams and inspire them reach greater heights along the journey, while retaining a razor sharp focus on day-to-day service quality of deliverable. I am able to empower teams to achieve whilst leading by example as a brand & cultural ambassador. HIGHLIGHTS

Building Organizational Culture

Brand & cultural ambassador promoting

Mission, Vision & Values of the Org.

HRMS set-up – Oracle HRMS & SAP

SuccessFactors & JEDOX

Talent Attraction

Recruitment and retention – Regionally & d

Internationally (Middle East, Asia, Europe,

Australia and US)

Induction & Onboarding

Learning & Development

Talent Development & Talent Management

Employee Relations & Engagement

Performance Management

Payroll processing

Compensation & Benefits

Budgeting

Succession Planning

Change Management & Restructuring

Coaching & Mentoring

Strategy Planning & Execution

HR Operations

Designing HR Policies & SOP’s

Prepare & Maintain Job Descriptions

Org Charts & Reporting Hierarchies

Employee training and development

Job Evaluation & compensation surveys

Conduct Employee engagement surveys

Manage Employee Relations & Engagement

EDUCATION June 2009 - Bachelors’degree – Business Administration (Major: HR; Minor: Finance and Accounting) University of Belgrade - Serbia, Belgrade

June 2007 - Diploma – Associate of Arts: Human Resources University of Belgrade - Serbia, Belgrade

WORK HISTORY 08/2018 – Current – Regional HR Manager

GEZE Middle East – Dubai, United Arab Emirates

(Engineering, Manufacturing & Services - sector) – 60 employees in Middle East but over 30,000 worldwide (32 Subsidiaries)

HR duties:

a) Responsible for HR reporting to Germany –HQ. Reports include Headcount Planning, Budget Planning, Headcount Reporting, Vacation and Sick Leave reporting, Payroll reporting, Compensation & Benefits reporting, Car report, Bonus & Payout reports, in excel & JEDOX system. b) Develop and implement the HR People strategies aligned to the business objectives. c) Support and coach management team on all people leadership matters, including business change and transformation. Forming strong relationships with the management team to be able to challenge and coach in a high performance environment.

d) Responsible for all Talent management and development including recruitment and selection, e) Designing & implementing HR policy/practices & SOP’s, and discipline procedures, drafting contracts f) Job evaluation and salary/compensation benchmarking & surveys, Employee engagement surveys etc. g) Prepare Organizational Charts & Hierarchies

h) HRMS implementation (SuccessFactors SAP)

i) Design, establish and execute Performance Management system, driving performance appraisals, performance/potential management, 9 box grid, and Succession planning, j) Working with senior managers to uncover the talent implications e.g. any significant gaps to meet long- term objectives and create a long term workforce plan that prioritizes people-related activities. k) Monitor measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales.

l) Manage Employee Relations & Engagement; Facilitate as a mediator when required to resolve employee grievances

m) Support Business Heads in building the culture of the organization Recruitment duties:

a) Talent Attraction & Talent Management

b) Overseeing and Managing end to end recruitment needs of the company, including implementing and continually developing a robust recruitment process, aligned with business strategy and goals. c) Overseeing the day to day management of the recruitment process, including reviewing job descriptions, advertising, updating of the company resource plan, sifting and selection of CV’s, attending interviews and selecting candidates.

d) Creating and continually improving offer letters and contracts of employment, whilst managing the timely distribution of such documents.

e) Preparing and overseeing the Induction & Onboarding Learning & Development:

a) Individual & Group Training & development plans b) Establish and maintain appropriate systems for identifying, planning, delivering and measuring learning and development, which are within the planned and approved budget for training & development. c) Liaise with other managers to understand all necessary aspects of their learning and development needs, and to ensure they are fully informed of corporate learning and development objectives. d) Identify learning needs aligned with the business strategy & plans e) Identify learning vendors

f) Manage a training plan that details required training delivered within the agreed/specific timescales and ensure outcomes are appropriately measured and reported on. g) Prepare succession plan and ensure training is aligned to support the plan. h) Ensure training activities meet and integrate with company strategies and policies. 11/2013 – 08/2018 – Head of HR

INTEREL Building Automation – Dubai, United Arab Emirates

(Manufacturing and IT sector) – German/Italian company with dual HQ in Dubai and Singapore – 140+ employees HR related duties:

Setup of HR department

Responsible for all Talent management and development including recruitment and selection

Designing & implementing HR policy/practices & SOP’s, discipline related procedures, drafting contracts

Job evaluation and salary/compensation benchmarking & surveys, Employee engagement surveys etc.

Prepare Organizational Charts & Hierarchies

Created and implemented comprehensive Performance Management System (Performance Appraisal System), Developed company personnel policies, SOP’s and drafted employee handbook

Designed, Prepared & Implement Oracle Based HRM System

Recruitment & Selection Management - recruitment through media, placement consultants and head hunting - recruitment within Middle East, US, Europe & APAC Region

Managed all aspects of leave administration, including vacation and sick leave records

Conducted job analysis and job evaluations, resulting in quality job specifications

Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.

Manage Employee Relations & Engagement

Facilitate as a mediator when required to resolve employee grievances

Support Business Heads in building the culture of the organization

Promoting Organizational Mission, Vision & Values Recruitment duties:

Overseeing the day to day management of the recruitment process

Recruitment and retention – Regionally & Internationally (Middle East, Asia, Europe, Australia and US)

Recruitment & selection process, attending interviews and selecting candidates.

Regular review of job descriptions, job advertising,

Creating and continually improving offer letters and contracts of employment, contract revisions, non- competition, non-solicitation and non-disparagement agreements.

Preparing and overseeing the Induction & Onboarding 08/2011 – 09/2013 – Admin and HR Manager

GULF LINE INTERNATIONAL – Dubai, United Arab Emirates

(Design, Consultancy and Construction)

HR department set-up

Developed company personnel policies, standard operating procedures and employee handbooks (Travel policy, Leave policy, Mobile phones usage policy etc.)

Developed and enforced company policy and procedures relating to all sectors of human resources and Admin activity

Recruitment & Selection - within Middle East and Europe, Handled Talent Acquisition - Man Power Planning, Interview coordination, Employee Induction and Orientation etc.

Offered fair and equitable compensation by comparing current salaries with market pay.

Conducted job analysis and job evaluations, resulting in quality job specifications

Updated key human resource metrics, including turnover and terminations

Coaching and mentoring new members on key behaviors that demonstrate the organization's core values

Drafted HR Manual. Planned & Managed HR Budget.

Handling all the Employee Related queries and grievances, Visa / Labour Processing.

Developed and facilitated all new-hire orientations, as well as managed the employee rewards programs. 01/2004 – 11/2010 – Manager Crew Training & Development EMIRATES GROUP – Dubai, UAE

(Aviation and Aerospace industry)

Conducted Crew Training, Learning & Development, briefing and reporting.

Identifying individual and group Learning training & modules

Prepare & Develop training programs to fulfill employee’s specific needs to maintain or improve skills needed for the job

Assess training and development needs through surveys, interviews and communication with managers, instructors; measure levels of understanding and retention of employees

Evaluate, maintain, and communicate internal computer-generated, on-the-job and classroom training programs to improve and maximize knowledge transfer Train new or existing employees on the specifics of their new job function using your expertise teaching principles 02/2000 – 12/2003 HR and Admin Supervisor (Manager from 11/2002) BEOGRAF – Belgrade, Serbia

(Production and Manufacturing) – Organization with 500+ employees

Setup of HR and Admin procedures for the entire organization

Developed and enforced company policy and procedures relating to all phases of human resources activity

Supported human resources staff with new hire orientations and monthly departmental meetings

Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data

Posted positions through approved recruitment channels

Conducted exit interviews and verified that employment termination paperwork was completed

Supported management in developing and implementing personnel policies and procedures

Hired employees and initiated the new hire paperwork process

Developed and facilitated job recruitment fairs

Organized new employee orientation schedules for all new hires

Tracked key dates and deadlines and maintained specific personnel lists

Coordinated meetings, developed meeting content and presented all human resources law updates

Led the recruitment interviews for all open positions

Developed salary proposals for new recruits and review of salary for all current positions

Made salary adjustments and managed contract renewals and promotions

Networked with industry contacts, association memberships and associates

Facilitated all new employee orientations to foster a positive team attitude

Screened all applicants based on their qualifications and background

Screened applicant resumes and coordinated both phone and in-person interviews CERTIFICATIONS - SHRM-CP Certified

ADDITIONAL INFORMATION - Driving license in Europe from 1998 and U.A.E. driving license from 2004

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