Curriculum Vitae

Surname: Sibiya

Names: Hyacinth Innocentia Tsholofelo

Date of Birth: 17/09/1989

Identity Number: 890***-***-***

Residential Address: 140 Thababosigo Street

Zone 2

Meadowlands

Contact number: 060-***-****

074-***-****

Email address adggzl@r.postjobfree.com

Nationality: South African

Gender: Female

Marital Status: Single

Home language: Tswana

Health: Excellent

Criminal Record: None

Religion: Christian

EDUCATIONAL QUALIFICATIONS

Last School Attended: Western College of FET

Highest Grade Passed: Grade 12 (NSC)

Subjects: Business Studies, Sake Afrikaans, Public Admin, Office Practice, Applied Accounting, Small Business Management

Institution: Shatema Academy

Shatema Academy: Inbound Call Center Training

Computer Training

Outbound Call Center Training

Skills: Telephone skills

Communication Skills

Inbound Management

Basic Advanced Customer Service

Intro to MS Windows

Outlook Express

Internet Express

Sales Training

Cross Selling and Upselling

Debt collecting

Negotiating and Assertiveness Skills

WORK EXPERIENCE

Name Of Company: Bekkersdal Library

Position: Volunteering Administrator

Duration: January 2008 To January2010

Name of Company: Tourism for 2010 FIFA World Cup

Position: Tour guide and customer service

Duration: June 2010 to July 2010

SA Host for Customer Service

Company: Nuclear Trading Company

Position: Call Center Consultant

Duties: Selling Assupol Funeral Plan

Duration: November 2010 to April 2011

Company: The Post Paid Company

Position Sales Consultant

Duties: Selling on behalf of Vodacom

Duration: July 2011 to 2013

Company: Ivy Moon Company

Position: Sales and Marketing

Duties: Marketing and selling (self-sealing tyre technology)

Duration: August 2012 to May 2013

Company: Italk Cellular

Position: Call Center Consultant

Duties: Selling MTN Products

Duration: October 2013 To April 2014

Company: 3way Marketing

Position: Call Center Consultant

Duties: Cold Calling

Duration: June 2015 to November 2015

Company: Shoprite

Position: Stock Controller

Duration: January to Date

Company: crescent lifestyle

Position: sales consultant

Duties: selling Islamic app

Duration: September 2016 to February 2017

Company legal and tax service

Position sales consultant and lead generator

Duties selling funeral, legal cover and data capture

Duration April 2017 to-date

Position Customer care agent- Volunteering

Duties Data capture, Handling irate customers,

Maintaining customer accounts by updating

Account information and solving customer’s problem

Duration December 2017 to January 2018

From December 2018

to January 2019

INTEREST

●Netball

●Basketball

REFERENCES

Contact person: Doreen Molefe

Contact number: 076*******

Contact Person: Mrs. Susan (Assistant Manager at Gauteng Tourism Association)

Contact Number: 011-***-****/083-***-****

Contact Person: Charlene (Shatema Academy)

Contact Number: 011-***-****

Contact Person: David Moonsamy

Contact Number: 011-***-****/072-***-****

Contact Person: Xavier Doyle (Team Leader)

Contact Number: 082-***-****/010-***-****

Contact Person: Agnes Khumalo

Contact Number: 011-***-****

Contact Person: Lenny Reddy

Contact Number: 011-***-****

Contact Person: Annetta Mamdoo

Contact Number: 011*******

Contact Person: Mathews Mvuka

Contact Number: 071*******

Contact Person Retha coetzer

Contact Number 086******* / 073*******

Contact Person Marlon Van Wyk (Customer care manager)

Contact Number 086*******/ 076*******

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