Customer Care Sales Consultant
Resume:
Curriculum Vitae
Surname: Sibiya
Names: Hyacinth Innocentia Tsholofelo
Date of Birth: 17/09/1989
Identity Number: 890***-***-***
Residential Address: 140 Thababosigo Street
Zone 2
Meadowlands
Contact number: 060-***-****
Email address ***********@*****.***
Nationality: South African
Gender: Female
Marital Status: Single
Home language: Tswana
Health: Excellent
Criminal Record: None
Religion: Christian
EDUCATIONAL QUALIFICATIONS
Last School Attended: Western College of FET
Highest Grade Passed: Grade 12 (NSC)
Subjects: Business Studies, Sake Afrikaans, Public Admin, Office Practice, Applied Accounting, Small Business Management
Institution: Shatema Academy
Shatema Academy: Inbound Call Center Training
Computer Training
Outbound Call Center Training
Skills: Telephone skills
Communication Skills
Inbound Management
Basic Advanced Customer Service
Intro to MS Windows
Outlook Express
Internet Express
Sales Training
Cross Selling and Upselling
Debt collecting
Negotiating and Assertiveness Skills
WORK EXPERIENCE
Name Of Company: Bekkersdal Library
Position: Volunteering Administrator
Duration: January 2008 To January2010
Name of Company: Tourism for 2010 FIFA World Cup
Position: Tour guide and customer service
Duration: June 2010 to July 2010
SA Host for Customer Service
Company: Nuclear Trading Company
Position: Call Center Consultant
Duties: Selling Assupol Funeral Plan
Duration: November 2010 to April 2011
Company: The Post Paid Company
Position Sales Consultant
Duties: Selling on behalf of Vodacom
Duration: July 2011 to 2013
Company: Ivy Moon Company
Position: Sales and Marketing
Duties: Marketing and selling (self-sealing tyre technology)
Duration: August 2012 to May 2013
Company: Italk Cellular
Position: Call Center Consultant
Duties: Selling MTN Products
Duration: October 2013 To April 2014
Company: 3way Marketing
Position: Call Center Consultant
Duties: Cold Calling
Duration: June 2015 to November 2015
Company: Shoprite
Position: Stock Controller
Duration: January to Date
Company: crescent lifestyle
Position: sales consultant
Duties: selling Islamic app
Duration: September 2016 to February 2017
Company legal and tax service
Position sales consultant and lead generator
Duties selling funeral, legal cover and data capture
Duration April 2017 to-date
Position Customer care agent- Volunteering
Duties Data capture, Handling irate customers,
Maintaining customer accounts by updating
Account information and solving customer’s problem
Duration December 2017 to January 2018
From December 2018
to January 2019
INTEREST
●Netball
●Basketball
REFERENCES
Contact person: Doreen Molefe
Contact number: 076*******
Contact Person: Mrs. Susan (Assistant Manager at Gauteng Tourism Association)
Contact Number: 011-***-****/083-***-****
Contact Person: Charlene (Shatema Academy)
Contact Number: 011-***-****
Contact Person: David Moonsamy
Contact Number: 011-***-****/072-***-****
Contact Person: Xavier Doyle (Team Leader)
Contact Number: 082-***-****/010-***-****
Contact Person: Agnes Khumalo
Contact Number: 011-***-****
Contact Person: Lenny Reddy
Contact Number: 011-***-****
Contact Person: Annetta Mamdoo
Contact Number: 011*******
Contact Person: Mathews Mvuka
Contact Number: 071*******
Contact Person Retha coetzer
Contact Number 086******* / 073*******
Contact Person Marlon Van Wyk (Customer care manager)
Contact Number 086*******/ 076*******
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