Manager Food Service
Resume:
Joselito B Concepcion
Block * Lot ** Rushmore Drive, Veraville Fremont Talon 5 Las Piñas Metro Manila
***.*****@*****.***
Summary
Highly proactive manager with 18 years of experience in team leadership in the restaurant and hospitality industries. Background includes menu development, sales, management and front and back of house operations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-orientated Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills.
Skills
Skillful Menu Development
Service-orientated
Natural leader
Food service background
Strong work ethic
Point of Sale (POS) system operation
Passion for customer satisfaction
Trained in performance and wage reviews
Results-orientated
Extensive food/beverage knowledge
Food regulation compliance
Skillful Menu development
Supply ordering ability
Party planning competency
Kitchen management
Work History
January 2019 to Presesnt
Research and Development Manager/Commissary Manager
Cavallino Inc – AFP-SBS Building East Service Road, Taguig Metro Manila, Philippines
Responsible for bringing up to date and innovative new dishes into the menu.
Create and innovate cost effective dishes for monthly/seasonal LTO
Oversee the over all operation of the commissary.
Maintain operational cost of the commissary to the budget.
Ensure that GMPs and HACCP are being applied all the time in coordination with the QA manager.
Follow up training and development of all commissary production employees.
Ensure sufficient amount of stocks without over stocking.
June 2015 to October 2018
Head of Culinary/Training Manager BOH
Gourmetgulf Company - 1502 Business Central Tower B Media City, Dubai United Arab Emirates
Carefully interviewed, selected, trained and supervised staffs and Kitchen Managers.
In charge of all new restaurant openings.
Create PIPs/PDPs for all Kitchen Managers.
Supervise newly hired training.
Conduct Regular Food Quality and Food Safety Audits
Conduct Regular Sanitation Audits
Develop New and Creative menus.
Coordinate with host brands on upcoming menu developments.
Develop Par Level planning strategies.
Organised special events in the restaurant, including receptions, promotions and corporate lunches.
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Conduct weekly inventory audits in different locations.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Skilfully interacted with external vendors to obtain the best quality in pricing and product.
Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.
October 2013 to June 2015
California Pizza Kitchen Mall of the Emirates
Restaurant General Manager
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
Conducted timely performance evaluations for all restaurant staff.
Interacted positively with customers whilst promoting great service.
Organised special events in the restaurant, including receptions, promotions and corporate lunches.
Correctly calculated inventory and ordered appropriate supplies.
Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programmes to build sales and rapport in the community.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Conducted timely performance evaluations for all front of house staff.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Achieved highest employee retention rate in the company.
January 2013 to October 2013
CALIFORNIA PIZZA KITCHEN Dubai Mall
Assistant Restaurant General Manager
Created fun team building activities to engage staff in upselling to meet revenue targets.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Oversaw front of house personnel to maintain adequate staffing and minimise overtime.
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
December 2010 to January 2013
California Pizza Kitchen
Kitchen Manager
Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Skillfully interacted with external vendors to obtain the best quality product.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
TGI Friday’s Deira City Center
Kitchen Manager
September 2007 – January 2010
Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Skillfully interacted with external vendors to obtain the best quality product.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Education
1993
St. Michael School of Marilao
Primary Education
1997
Meyacauayan College, Meycauayan Bulacan Philippines
Secondary Education
2000
PATTS College of Aeronautics
Bachelor of Science in Aircraft Maintenance Technology
Personal Information
Date of Birth: December 11, 1980
Sex: Male
Citizenship: Filipino
Religion: Christian
Height: 5'11"
Weight: 204 lbs
US VISA No: Can be presented upon request
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