AREAS OF EXPERTISE

Customer Service

Complaint Resolution

Customer Retention

Telephone Manner

Administrative Duties

IT Skills

PROFFESIONAL

Security and Safety

Emergency First Aide

Customer Service

PERSONAL SKILLS

Reliable and consistent

Flexible attitude

Communication Skills

PERSONAL DETAILS

Maritess Mon Metra

Nationality: Philippines

Dubai, United Arab of Emirates

Mobile No. 052-***-****

Mobile No. 052-***-****

Email: adggx3@r.postjobfree.com

adggx3@r.postjobfree.com

Passport No.: EC5870887

Passport Validity: 23/Sep/2021

Visa Status: Cancelled 23/09/2020

ACADEMIC QUALIFICATION

Bachelor of Science in Nursing

Divine Mercy College Foundation

27

th

March 2010

Associate in Science Health Education

Divine Mercy College Foundation 11

th

March 2006

Business Information Management

AMA Computer Learning Center

23

rd

March 2002

Page 1 of 2

Maritess Mon Metra

Customer Care

PERSONAL SUMMARY

A well manner articulates and hardworking customer service representative that has invaluable experience of providing a professional and efficient service to customers. To be able and ensure a high level of customer’s satisfaction and to exceed their expectation when it comes to customer care service, security and safety. Excellent in clients facing and configuration skills. A strong team player with an appreciation and understand the requirements of clients /customer as function within a business. Ready for the next stage of my career and looking forward to making a significant contribution to the growth of an ambitious company.

WORK EXPERIENCE

IWatch.Ph Corporation

Online Advertiser- Part Time – 20th Sep 2020 – To Present Aim to build a long- term relationship by providing customer care and satisfaction. Duties:

• Handle clients inquiries for online Ads post

• Dealt with the customer/clients complaints

• Create marketing campaigns and promote the services.

• Provide package and quotation for the products to clients.

• Meet and closed the deal with clients and guide for the next steps.

• Monitoring and update Ads for customer

• Assist the clients/customer regarding the product purchased. Transguard Group LLC – Dubai UAE

Administrator- 31

st

Oct 2017 – 23rd Sep 2020

Responsible for the day- to- day operation and to ensured that the organization operates with in safety & security.

Duties:

• Handle customer/clients inquiries, complaint and service request.

• Provided quotes to clients

• Managing clerical or other administrative duties

• Handling external & internal communication through email & calls

• Maintain data base and update records in the system

• Prepare Work Completion Report for manager and client approval

• Prepare Daily, Weekly, and Monthly Reports of each location assigned

• Record and prepare minutes of meeting

• Staff monthly attendance

• Assisting the whole team on daily operation

• Keeping all operation related files in order.

• Maintain the office stationery supplies as per operational requirements Ejadah Assets Management Group – Dubai UAE

The Villa Community, Dubai UAE

Receptionist /Admin Assistant - 28

th

September 2015 – 6

th

October 2017

Taking inquiries and provides help to the customers. Aim to build a long- term relationship by providing customer care, security and safety. KEY SKILLS AND COMPETENCIES

Having clear voice

Excellent telephone manner

MS Office and Outlook

(Word, Excel, PowerPoint…)

Flexible and hardworking

attitude

Excellent in

listening and verbal

communication

Understand the competition

rules relating to customer

service

TRAINING AND CERTIFICATION

Service Pride

(Excellent Customer Service)

First Aid international

(Emergency First Aid at

Work)

Dubai Protective System

(DPS) Dubai Police

Academy

CCTV Training

Dubai Police Academy

Integration of Terminal

Competencies in Emergency

Care

NC II Caregiving

NC II Household Services

Fluid &

Electrolytes in

Emergency

Protocol

Caregiving

(Care & Support need of

children

AWARD

Ejadah Assets Management Group

Tamayuz Wining Award

(Outstanding Performance)

5

th

November 2015

REFERENCE

Available on request

Page 2 of 2

Duties:

• Directly reporting to security line manager

• Handle the front office – direct all clients/customers appropriately

• Greet clients, suppliers and visitors in a professional manner

• Provides quality response to clients and customers

• Dealing with inquiries and answering calls from new & existing customers

• Prepare Work Completion Report and follow up with clients

• Prepare Staff Monthly Attendance & updating client

• Prepare reports and presentation

• Assist the property management for any administrative duties as required

• Assist in collecting service charge to the residents and handover cheque to PM

• Coordinate to Facility Management team for any related issue in the community

• Maintain the office stationery supplies as per operational requirements.

• Update and maintain the trackers (MDB)

Wings of Gold (Protective Services) – Makati City, Philippines Admin Staff – 4

th

April 2010 - 3

rd

May 2011

To ensure the day- to- day operation and provides support the management and other staff.

Duties:

• Informed and assists the General Manager of the daily activities

• Received all calls and appointments for the GM

• Type and print out proposal letters as instructed by the GM

• Follow up of collection/payment with the client

• Informed GM status of daily collection

• Update monthly accounts receivable tracker sheet.

• Provide the updated report of monthly collection every 1 st

week of the month

• Administer petty cash according to establish procedures of the company Ideal Pension Plan Corporation – Cubao Q. C., Philippines Investment Supervisor - 6

th

June 2011 - 5

th

December 2011

Duties

• Deal with the prospective clients

• Assists, supervise and briefed the team

• Follow up monthly, quarterly or yearly payment of the clients Jag Clothing Company LLC – Makati Glorietta, Philippines Sales Customer Representative - 15

th

October 2002 - 21

st

May 2003

Duties

• Attend and assists customers inquiry

• Promote the products to the customers, conduct sales and inventory SM Manila – Sta. Cruz Manila, Philippines

Counter Checker – 22

nd

June 1998 - 29

th

January 1999

Duties

• Greet and attend inquiry of the costumers

• Re- checked items previously approved by the cashier Lotus Footwear – Mariveles Bataan, Philippines

Quality Control – 3

rd

October 1997 - 18

th

April 1998

Duties

• Re- checked quality status of the products prior to export

Contact this candidate