Administrator
Resume:
AREAS OF EXPERTISE
Customer Service
Complaint Resolution
Customer Retention
Telephone Manner
Administrative Duties
IT Skills
PROFFESIONAL
Security and Safety
Emergency First Aide
Customer Service
PERSONAL SKILLS
Reliable and consistent
Flexible attitude
Communication Skills
PERSONAL DETAILS
Maritess Mon Metra
Nationality: Philippines
Dubai, United Arab of Emirates
Mobile No. 052-***-****
Mobile No. 052-***-****
Email: ******************@*****.***
*****************@*****.***
Passport No.: EC5870887
Passport Validity: 23/Sep/2021
Visa Status: Cancelled 23/09/2020
ACADEMIC QUALIFICATION
Bachelor of Science in Nursing
Divine Mercy College Foundation
27
th
March 2010
Associate in Science Health Education
Divine Mercy College Foundation 11
th
March 2006
Business Information Management
AMA Computer Learning Center
23
rd
March 2002
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Maritess Mon Metra
Customer Care
PERSONAL SUMMARY
A well manner articulates and hardworking customer service representative that has invaluable experience of providing a professional and efficient service to customers. To be able and ensure a high level of customer’s satisfaction and to exceed their expectation when it comes to customer care service, security and safety. Excellent in clients facing and configuration skills. A strong team player with an appreciation and understand the requirements of clients /customer as function within a business. Ready for the next stage of my career and looking forward to making a significant contribution to the growth of an ambitious company.
WORK EXPERIENCE
IWatch.Ph Corporation
Online Advertiser- Part Time – 20th Sep 2020 – To Present Aim to build a long- term relationship by providing customer care and satisfaction. Duties:
• Handle clients inquiries for online Ads post
• Dealt with the customer/clients complaints
• Create marketing campaigns and promote the services.
• Provide package and quotation for the products to clients.
• Meet and closed the deal with clients and guide for the next steps.
• Monitoring and update Ads for customer
• Assist the clients/customer regarding the product purchased. Transguard Group LLC – Dubai UAE
Administrator- 31
st
Oct 2017 – 23rd Sep 2020
Responsible for the day- to- day operation and to ensured that the organization operates with in safety & security.
Duties:
• Handle customer/clients inquiries, complaint and service request.
• Provided quotes to clients
• Managing clerical or other administrative duties
• Handling external & internal communication through email & calls
• Maintain data base and update records in the system
• Prepare Work Completion Report for manager and client approval
• Prepare Daily, Weekly, and Monthly Reports of each location assigned
• Record and prepare minutes of meeting
• Staff monthly attendance
• Assisting the whole team on daily operation
• Keeping all operation related files in order.
• Maintain the office stationery supplies as per operational requirements Ejadah Assets Management Group – Dubai UAE
The Villa Community, Dubai UAE
Receptionist /Admin Assistant - 28
th
September 2015 – 6
th
October 2017
Taking inquiries and provides help to the customers. Aim to build a long- term relationship by providing customer care, security and safety. KEY SKILLS AND COMPETENCIES
Having clear voice
Excellent telephone manner
MS Office and Outlook
(Word, Excel, PowerPoint…)
Flexible and hardworking
attitude
Excellent in
listening and verbal
communication
Understand the competition
rules relating to customer
service
TRAINING AND CERTIFICATION
Service Pride
(Excellent Customer Service)
First Aid international
(Emergency First Aid at
Work)
Dubai Protective System
(DPS) Dubai Police
Academy
CCTV Training
Dubai Police Academy
Integration of Terminal
Competencies in Emergency
Care
NC II Caregiving
NC II Household Services
Fluid &
Electrolytes in
Emergency
Protocol
Caregiving
(Care & Support need of
children
AWARD
Ejadah Assets Management Group
Tamayuz Wining Award
(Outstanding Performance)
5
th
November 2015
REFERENCE
Available on request
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Duties:
• Directly reporting to security line manager
• Handle the front office – direct all clients/customers appropriately
• Greet clients, suppliers and visitors in a professional manner
• Provides quality response to clients and customers
• Dealing with inquiries and answering calls from new & existing customers
• Prepare Work Completion Report and follow up with clients
• Prepare Staff Monthly Attendance & updating client
• Prepare reports and presentation
• Assist the property management for any administrative duties as required
• Assist in collecting service charge to the residents and handover cheque to PM
• Coordinate to Facility Management team for any related issue in the community
• Maintain the office stationery supplies as per operational requirements.
• Update and maintain the trackers (MDB)
Wings of Gold (Protective Services) – Makati City, Philippines Admin Staff – 4
th
April 2010 - 3
rd
May 2011
To ensure the day- to- day operation and provides support the management and other staff.
Duties:
• Informed and assists the General Manager of the daily activities
• Received all calls and appointments for the GM
• Type and print out proposal letters as instructed by the GM
• Follow up of collection/payment with the client
• Informed GM status of daily collection
• Update monthly accounts receivable tracker sheet.
• Provide the updated report of monthly collection every 1 st
week of the month
• Administer petty cash according to establish procedures of the company Ideal Pension Plan Corporation – Cubao Q. C., Philippines Investment Supervisor - 6
th
June 2011 - 5
th
December 2011
Duties
• Deal with the prospective clients
• Assists, supervise and briefed the team
• Follow up monthly, quarterly or yearly payment of the clients Jag Clothing Company LLC – Makati Glorietta, Philippines Sales Customer Representative - 15
th
October 2002 - 21
st
May 2003
Duties
• Attend and assists customers inquiry
• Promote the products to the customers, conduct sales and inventory SM Manila – Sta. Cruz Manila, Philippines
Counter Checker – 22
nd
June 1998 - 29
th
January 1999
Duties
• Greet and attend inquiry of the costumers
• Re- checked items previously approved by the cashier Lotus Footwear – Mariveles Bataan, Philippines
Quality Control – 3
rd
October 1997 - 18
th
April 1998
Duties
• Re- checked quality status of the products prior to export
Contact this candidate