Stratton Warren, infogenis, micros, cash handling,pnl, Microsoft word

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***- ***- **** • M I C H E L L E L O ********@*****.***

M I CHELLE LONGORIA

FUNCTIONAL SUMMARY

I am an organized independent worker with strong time management skills: detail oriented and able to execute tasks quickly and effectively. HIGHLIGHTS

Employee training and development

Responsible and reliable

Works well under pressure

Ability to open New Casino/Resort

Upbeat, Outgoing, Positive

Microsoft Office to include: Outlook, Word, Excel

Micros, & Info Genesis knowledge

Spotfire, Averos, Kronos

Collective Bargaining Agreement

EMPLOYMENT

11/2017-Current MGM SPRINGFIELD

Director of Beverage

• Provide leadership in the development and monitoring of beverage operations, fiscal budgets, and marketing strategies to produce both short-term and long-term profitability, Provide leadership and direction in the execution and measurement of guest service standards within beverage operations to ensure continued growth and profitability

• Support the vice President and Director of Food and Beverage in the development implementation of strategic plan and vision

• Develop new techniques of service towards maximum guest satisfaction at minimum operating costs

• Utilize Spotfire to maximize sales, drive profits, manage labor and control costs; review/analyze data to address areas of concerns and make changes to procedures and operation to sustain growth

• Maintain complete knowledge of: all liquor brands, beers and non-alcoholic selections available in outlets, the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list, designated glassware and garnishes for drinks, all bar menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices

• Oversee Human Resources responsibilities for direct reports, which includes making hiring/termination decisions, issue commendations and disciplinary action, develop and coach employees, and creating a work environment that promotes teamwork and adheres to company practices, policies, and commitment to diversity

• Work closely with Employee Relations and Human Resources to resolve employee conflicts, issue progressive discipline, and mediate due process meetings Ensure all policies, procedures and practices are consistent with the company’s core service standards and brand attributes, Work closely with local, state and governmental organizations in maintaining highest standards of health, sanitation and cleanliness with in all areas of Food and Beverage. Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving

• Oversee development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff and personnel

• Develop and maintain effective communications between all operating departments, Create and manage proper policies and procedures for Manager comps and voids

• Maintain complete knowledge of and comply with all departmental policies, procedures and standards

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and maintain positive guest relations at all times

• Establish par levels for supplies, liquor, beer, wine and equipment, completing requisitions to replenish shortages or additional items needed for the anticipated business

• Review sales and beverage costs for previous day 2/2017-11/2017 MGM NATIONAL HARBOR

Assistant Director of Beverage

Perform Casino and Lounge daily operations including but not limited to: scheduling, floor coverage, staff management, payroll management, documentation, steps of service, guest issues, place daily orders, manage pricing/maintenance in POS, inventory control

Provide professional, eloquent & charismatic image

Coach and train management and employees on policies and procedures in accordance MGM service standards

Provide constructive feedback on the implementation of beverage service standards within all areas of beverage

Assist catering department in setting up special events

Support Director of Beverage/Cocktail Services in development and implementation of strategic plan and vision of beverage department

9/2015-1/2017 Aria Resort & Casino

Food & Beverage

Assistant Director of Cocktails

Perform Casino and Lounge daily operations including but not limited to: scheduling, floor coverage, staff management, payroll management, documentation, steps of service, guest issues, place daily orders, manage pricing/maintenance in POS, inventory control

Provide professional, eloquent & charismatic image

Coach and train management and employees on policies and procedures in accordance with AAA/Five Diamond service standards

Provide constructive feedback on the implementation of beverage service standards within all areas of beverage

Assist catering department in setting up special events

Support Director of Beverage/Cocktail Services in development and implementation of strategic plan and vision of beverage department

07/2014- 9/2015 SLS Hotel/Casino Las Vegas, Nevada Food & Beverage

Beverage/Cocktail Manager

Perform daily operations including but not limited to: scheduling, floor coverage, staff management, payroll management, documentation, steps of service, guest issues, place daily orders, inventory control

05/2006- 07/2014 Wynn/Encore Las Vegas, Nevada

Food & Beverage

Beverage & Cocktail Manager

Responsible for working in conjunction with the director to oversee the individual outlet operations of all bars and lounges by achieving customer service goals and ensuring high standards through each venue, Perform daily operations including but not limited to: scheduling, floor coverage, staff management, payroll management, documentation, steps of service, guest issues, place daily orders, inventory control

AAA Five Diamond Winner Michelin Five Pavilions Award Winner

The only three-time winner of the Mobil Five Star award in Las Vegas 2010 04/2005- 05/2006 Wynn/Encore Las Vegas, Nevada

Food & Beverage

Cashier Supervisor

Assist Cashiers when needed, Research cash discrepancies, Issue progressive discipline, Order supplies for outlets, Conduct spot audits

02/2000- 4/2005 Bellagio Las Vegas, Nevada

Food & Beverage

Cashier

Processed customer’s bills, handle cash and credit card, room charge, gift card, Officer Comp transactions. Maintained receipts, records and withdrawals. EDUCATION

• Nevada Career Institute, Las Vegas, Nevada

• Medical Assistant

• Medical Billing, X-Ray Tech, Medical Administration CERTIFICATION

Food Safety Certified

Food Handlers Card

Alcohol Awareness Card

REFERENCES

Available Upon Request

Contact this candidate