Customer Service Rep., Admin, Call center, Events, Sales

Curriculum Vitae

MA. ROSALINDA NAVA BULANTE

Mobile No: +971********* Email: **************@*****.*** Date of Birth: 07/06/1982 Present Address: Dubai, UAE Marital Status: Single Nationality: Filipino CAREER OBJECTIVE

To develop career opportunities within a professional organization that will utilize my extensive knowledge and skills whilst offering scope for continued development and acquisition of new skills. SUMMARY OF QUALIFICATIONS

Thoroughly experienced customer service professional for more than 8 years in person and over the phone interactions with a diversified background including sales and meeting client’s expectations producing the ultimate result and output of the company I’ve worked for. Extensive education and exposure as well as training with certification in Hospitality and Tourism field including my practicum held in the U.S.A for 5 months through Alliances Abroad before I graduated last 2003. I also gained experience as a Regional Manager for almost 4 months with an insurance company in the Philippines. And I was able to finish training courses for call center agents and computer software applications (Microsoft Word, Excel, PowerPoint, Outlook). I'm a reliable and responsible, flexible, goal-oriented, highly-motivated, hardworking individual, can do multitasking and work well independently and on a team.

PROFESSIONAL EXPERIENCE

EVENTS ASSISTANT,Meraas L&E Dubai, U.A.E.

May 9, 2018 - August 16, 2020

● Responsible for organizing, hosting, planning, preparing, coordinating, managing corporate events like birthday parties, team building, school tours and / or camps, etc.

● Maintaining excellent customer service satisfaction by providing great experience with quality service and entertainment.

● Handled sales, leads management, admin works, transactions, like booking, payment including cash and credit card bills transactions.

● Ensure everything is organized before and after the event, from the party room to the welcoming of guests up to the billing.

WAITRESS cum CASHIER, Meraas F & B Concept LLC. Dubai, U.A.E July 3, 2017 – May 8, 2018

● Responsible to greet, seat, take orders, serve food and assist customers for their dining needs

● Maintaining excellent customer service satisfaction by providing good quality of food/service, store cleanliness all prepared before and after serving the customers

● Handled register transactions, including cash and credit card purchases and making cash report after store closing time

WAITRESS cum CASHIER, Southern Franchise Co. LLC., Dubai, U.A.E. May 17, 2014 – Dec.30, 2016

● Responsible to greet, seat, take orders, serve food and assist customers for their dining needs

● Maintaining excellent customer service satisfaction by providing good quality of food/service, store cleanliness all prepared before and after serving the customers

● Handled register transactions, including cash and credit card purchases and making cash report after store closing time

CUSTOMER SUPPORT SPECIALIST, Teletech, Makati City, Phils. Dec. 17, 2012 – May 15, 2014

● Assisting customers regarding their billing inquiry, reconnection and details on their account

● Selling and adding or creating new service for mobile and internet account

● Assisting customer over the phone for stock availability in the Telstra shop

● Transferring customer’s connection account from old address to new address

● Providing solutions to customers need according to client process and meets KPI’s

(AHT,QA)

GLOBAL AGENT, VXI Global Holdings B.V., Makati City, Philippines July 30, 2012 – Oct. 14, 2012

● Provides customer assistant for inbound calls for Western Union prepaid account

● Selling prepaid cards and activating it on the system for western union customers

● Responsible for creating new account for new customers and meeting KPI’s (AHT, QA)

PROCESS ASSOCIATE, Genpact LLC., Muntinlupa City, Philippines Oct. 20, 2008 – April 5, 2012

● Handles inbound and outbound collection processes for car loans account using Semperian

● Responsible for collecting account with due dates over 31 days to 45 days past due

● Manage high sales for customers applying for loan and process payment through pay connection, money gram or western union and make sure account will be current

FORMAL ACADEMIC QUALIFICATION

BACHELOR OF SCIENCE IN TOURISM GRADUATE / LYCEUM OF THE PHILIPPINES MANILA / MARCH 2003

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