Service Representative Customer
Resume:
Maelanie B. Arnado
********@*****.***
Professional Summary:
• Customer Service and Quality Control professional with 8 years’ experience in aviation, banking, healthcare and manufacturing sectors.
• Adept at handling complex issues, with an ability to build productive client relationships.
Core Competencies:
• Customer service.
• Complaint resolution
• Partnership-building
• Team management.
• Effective communication and analytical skills.
• Microsoft Office Suite
Academic Profile:
• Bachelor of Science in Nursing - University of the Immaculate Conception Employment History:
Employer: Dubai Airports
Period: Dec 2018- April2020
Job Title: Team Leader - Customer Service
Key Responsibilities:
• Monitor and coordinate customer service activities to ensure best in class service to the passengers.
• Plan, coordinate and supervise the execution of special services, resolution of critical enquiries / complaints.
• Develop and update time schedules and shifts to ensure smooth execution of operations and compliance with internal procedures.
• Review the daily operations to identify and suggest areas of improvement. Employer: Convergys (Client: Macy’s Credit Card)
Period: Sept 2017-Nov 2018
Job Title: Customer Service Representative
Key Responsibilities:
• Communicating with customers via telephone, email, and live chat to assist with service- related inquiries about order processing, billing, activation and blocking of cards.
• Develop and display expert product knowledge, share features and benefits with clients to ensure repeat-business.
Employer: Intellenet Global Philippines (Client: Apria Healthcare) Period: April 2016- July 2017
Job Title: Customer Service Representative
Key Responsibilities:
• Effectively manage large number of incoming calls regarding order receipt confirmation, documentation requirements, insurance benefits, patient scheduling, order status..
• Collaborate with back-office qualification teams to facilitate timely processing of orders. Employer: Telus International Philippines (Client: Qatar National Bank) Period: Aug 2015- April2016
Job Title: Customer Service Representative
Key Responsibilities:
• Handle customer service inquiries via telephone and provide clients with account information and/or resolve account discrepancies.
• Assist customers with replacing lost or stolen credit or debit cards Employer: Bicutan Container Corporation
Period: October 2012 – May 2015
Job Title: Quality Control Supervisor
Key Responsibilities:
• Review and ensure the highest quality standards of every product produced.
• Achieve production maximization within the specified tolerances and getting it right, the first time.
Personal Details:
Nationality: Filipino
Languages Spoken: Tagalog, English
Mobile Number: +971-**-***-****
Email: ********@*****.***
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