Administrative Professional

CASSANDRA T. GILLIAM

**** ***** **** *** * Columbia, MD 21045

410-***-**** l **********@*****.***

SUMMARY

Administrative Professional with 15 years of experience. Proficient in Microsoft Office Suite. Strong oral and written communication skills. Able to multi-task and prioritize. Experience providing exceptional Customer Service.

EDUCATION

Administrative Professional May 2020

Associate of Applied Science

Howard Community College

10901 Little Patuxent Parkway, Columbia, MD 21044

Bachelor of Business Administration, Marketing May 1992

Marshall University

1 John Marshall Drive, Huntington, WV 25755

RELEVANT EXPERIENCE

Towel Desk Clerk, March 2020 – August 2020

Columbia Association, Haven on the Lake, Columbia, MD

Replenished towels by removing used towels and loading them in laundry room for wash, dry and refolding

Replenished drinking water for our guests

Occasionally serviced customers at the front desk for check in, class sign up, etc...

Work Study - Library Assistant, January 2020 – May 2020

Clark Library, Howard Community College, Columbia, MD

•Assisted visitors pleasantly and openly

•Handled incoming calls from guest

•Shelved books

•Worked on special assignments

•Tracked student attendance in the Library

Work Study Internship - Library Assistant, September 2019 – December 2019

African American Research Library, Howard Community College, Columbia, MD

Assisted visitors pleasantly and openly

Handled incoming calls from guests

Used the printer

Placed service phone calls to HCC Help Desk and use Microsoft Outlook to submit a ticket for the problem

Shelved books

Used Card Catalog to search topics of interest for visitors

Trust Administrator I, May 2000 – September 2014

Manufacturers and Traders Trust Company, Baltimore, MD

Supported three vice presidents and one administrative vice president. Completed tasks such as approving time sheets for submission to payroll, completing travel expense reports, disbursement forms, travel arrangements, distributing mail and ordering supplies

Acted as back up support for receptionist and other administrative colleagues during their absence

Acted as file room attendant by packing records to send offsite, filing and organizing personal customer information. Acted as a liaison for will vault access

Completed new applicant packets for sale representatives by verifying customer information through customer identification, customer contact and sale representative guidance

Trust Real Estate Associate, September 1999 – May 2000

Manufacturers and Traders Trust Company, Baltimore, MD

Distributed mail, answered phones and filed

Processed checks for rent, mortgage and other income received and disbursed

Calculated month and annual totals for income received and disbursed

Clerk Assistant, February 1999 – September 1999

Manufacturers and Traders Trust Company, Baltimore, MD

Handled fourteen accounts within the Lock Box Department

Opened mail, sorted checks and created batches of checks to be encoded

WORK HISTORY

Retail Sales Consultant, Office Depot, May 2016 – November 2016

Cashier, Sam’s Club, April 2015 – August 2015

• Sales Associate, Avenue Plus, June 2003 – August 2014

VOLUNTEER SERVICE

Howard Community College

Registration for New Student Orientation, August 19 and August 21, 2019

Usher for Dance Recital, November 16, 2018

Usher for School Play Cinderella! Cinderella!, September 14, 2018

Howard County Board of Elections

Provisional Election Judge, June 26, 2018, Primary Election

Attended 2 hour training session on May 8, 2018.

Assisted voters at Dunloggin Middle School.

Provisional Election Judge, November 8, 2016, General Election

Attended 2 hour training session on September 30, 2016.

Attended Table Set up on November 7, 2016.

Assisted voters at Thunder Hill Elementary School.

Morning Star Baptist Church, Baltimore County

Choir Member for all three morning services on Women’s Day, June 24, 2018

Back To School Project, August 2016

Stuffed Back Packs with School Supplies for Elementary through High School Students

NAMI (National Alliance on Mental Health Illness)

March 12, 2020 – Served as volunteer for “In Your Own Voice” Presentation @ Northwest Hospital

October 27, 2018 - Served as volunteer to assist Community at Randallstown Library in Baltimore County with the services offered through NAMI if they ever need them.

August 16, 2018 - Served as volunteer to assist students at Morgan State University with the services offered through NAMI if they ever need them.

April 13, 2018 - Assisted attendees at Conference for Faith Leaders to their correct locations.

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