MELDEN

MONTEIRO

Mobile:

+971-**-***-****

+91-961*******

E-mail:

adggmt@r.postjobfree.com

PERSONAL

INFORMATION

Nationality: Indian

Marital Status: Married

Languages: English & Hindi

KEY SKILLS

Administration Management

Operations Management

Guest Services

Customer Experience

Management

Security Management

Safety Management

EDUCATION

Mumbai University, India

Bachelor Of Arts,

Major: Psychology and

Sociology.

EXECUTIVE SYNOPSIS

A safety and security management professional with 10+ years of experience in managing operations, administration and ensuring safe passage and service on several major cruise lines worldwide. Well-travelled and exposed to interacting within a multi-cultural working environment. Seeking a position to contribute within administration, operations or service management. Looking to transition into on-shore assignments. WORK EXPERIENCE

Assistant Chief Security Officer and Administration Officer May 2018 – Present

Bahamas Paradise Cruise Lines

Key Responsibilities:

Overseeing all daily security operations on board and while in port, including training of the crew and training of all security department guards.

Ensuring to consistently exceed guest expectations and provide the highest levels of product and services in all daily tasks.

Preparing for crises on board and all types of accidents and incidents, promoting a culture of safety at sea and on-board at all times.

Administrating all the rosters, paperwork and passenger information on each and every cruise trip undertaken, liaising with the parent company and filing required statutory reports as applicable.

Preparing all of the documents needed for the ship’s clearance from the Port Authorities. Also ensuring that all of the documentation needed for Immigration and Customs is in order.

Responsible to meet port agents at the gangway at every port in order to deliver the proper documentation and get clearance for the ship.

Developing exemplary relations with the port, customs and immigration officials.

Gathering immigration documentation when passengers embark and submitting problem documents to superiors for their approval or denial. Security & Operations Officer August 2016 – April 2018 Oceania Cruise Lines

Key Responsibilities:

Undertook regular security inspections of the ship to ensure that appropriate security measures are maintained.

Maintained and supervised the implementation of the Ship Security Plan, and monitoring, the continuing relevance and effectiveness of the plan, including internal audits and any amendments to the same.

Coordinated the security aspects of the handling of cargo and ship's stores with other shipboard personnel and with the relevant Port Facility Security Officers.

Reported any deficiencies and non-conformities identified during internal audits, periodic reviews, security inspections and verifications of compliance, and implementing any corrective actions.

Enhanced security awareness and vigilance on board, ensured adequate training has been provided to shipboard personnel, as appropriate.

Reporting all security incidents, coordinated implementation of the Ship Security Plan with the Company Security Officer and the relevant Port Facility Security Officer.

Ensured that any security equipment is properly operated, tested, calibrated, and maintained.

Security Officer May 2011 – March 2016

Carnival Cruise Lines

Achievements:

Part of the fire team and emergency evacuation trainings as well new crew familiarization on potential dangers and alertness while joining onboard.

Demonstrated 100% excellence in scanning of all passengers, employees and authorized visitors before gaining access to the ship

Key Responsibilities:

Efficiently implementing ISPS code on board and reporting discrepancies to the staff captain.

Instrumental in maintaining the security procedures within the vessel as well as accountable for maintaining discipline in the ship as well as handling employees’ grievances to ensure the safety and security of guests, employees and property as well as property assets.

Periodically conducting cabin inspection of crew as well as passengers to prevent trafficking and consumption of drugs on board.

Performed and managed investigations related to security, involving theft, missing items and assault with advice and closure.

Imparted in-depth training for crew in accordance to requirements to ISPS, implemented measures to mitigate identified risks as well as to conduct quarterly/annual surveys and audits with SSO.

Maintained all records in accordance to trainings, drills, key log records, calibrations of key security equipment’s and maintenance records, visitor records, dos (declaration of security), security incidents/ accident report, pax / crew profiling and baggage checks, log-keeping, etc.

Monitored & recorded CCTV sets, authorized entry access to particular individuals, patrolling, escorting miscreants outside the work place, etc.

PREVIOUS PROFESSIONAL EXPERIENCE

Asst. Security Agent, Kingfisher Airlines Limited August 2009 - April 2011

Security Agent, Flight Operations and Ramp, Northwest Airlines Inc. May 2008 – May 2009 SPECIALIZED TRAINING UNDERGONE

International Ship and Port Facility Security Code Certification Shipboard Security Officer Carnival Cruise Lines (USA).

Certificate in Elementary First Aid.

Certificate of Proficiency in Personal Safety and Social Responsibilities.

Certificate of Proficiency in Personal Survival Techniques.

Certificate of Proficiency in Fire Prevention and Fire Fighting.

Certificate of Proficiency in Security Training for Seafarers with Designated Security Duties.

Certificate of Bridge Resource Management Training.

Certificate of Proficiency in Survival Craft & Rescue Boats other than Fast Rescue Boats.

Certificate of Passenger Ship Familiarization Crowd & Crisis Management.

Certificate of Advanced Fire Fighting.

Certificate of Certified Cruise Professional (CCP) - Oceania Cruises.

SSG Smart Security Group- England (International Certificate for Security)-Carnival Cruise Lines (USA).

Crowd Management Course – Carnival Cruise Lines (USA).

Crisis Management and Human Behavior – Carnival Cruise Lines (USA).

Course of Security Conferences 2008, 2009 and 2011 related to ISPS: Carnival Cruise Lines (USA).

Care Team Training- Carnival Cruise Lines (USA).

Suspicious Activity Training (SAR).

REFERENCES ARE AVAILABLE UPON REQUEST

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