Store Manager Customer

Vipin Pathak

S-***, PANDAV NAGAR, OPP. MOTHER DAIRY, DELHI-110092

Mobile No. +91-971******* Email: **************@*****.***

Over 7 years of Experience in handling Customer Queries, Backed operation, Revenue, Store Operations, Team management in Retail Company.

Seeking a respectable and challenging position in the organization where I can enhance my skills in conjunction with the Company’s goals and objectives.

CAREER HIGHLIGHTS

Since August 2012 to July 2014 with Tata Teleservices Ltd. in contract of IKYA Global Solutions Pvt. Ltd. based at Delhi circle.

Tata Teleservices Ltd. is India's pioneer & leader in Telecom sector. Tata Teleservices Ltd. provides integrated end-to-end solutions to its clients, with different services that our customer should feel delighted.

Job Profile- Floor Manager

Responsible for achievement of sale targets (Handset, Prepaid Sales. Postpaid sale, Walky phones, EVD Recharges, Photon Plus, and Photon Wiz.

Responsible for C’sat of our location.

Help to SA if SA not able to resolve customer query/escalation.

Responsible for giving FTR to the customers.

Responsible for taking care of Store hygiene.

Taking care of escalation and provide resolution.

Handling Customer bills related queries.

Responsible for doing retention to those customers who walks in the store for cancellation.

Handling the complete back end operations of Bill Payment Query and payment posting.

Responsible for processing daily accumulated Customer Application Form.

Responsible for stock Inventory in store process require stock & dispatch excess stock to warehouse.

Since August 2014 to July 2016 with Spice Retail Limited.(Spice Hotspot Multi-branded Mobile Handset Store)

. Job Profile- Store Incharge

Responsible for processing taking care of Revenue

Responsible for achievement of sale targets (Handset, Accessories, Phone Insurance).

Responsible for taking care stock available at our location.

Help to RA if not able to resolve customer query/escalation.

Responsible for giving FTR to the customers.

Responsible for taking care of Store hygiene.

Responsible for preparing weekly roaster.

Arrange stock from another store for non loosing the sale.

Coordinate with warehouse for stock related queries.

Help to customers if facing service problem in service center.

Arrange handset for online customers order booked through 'Knotty-kart online site'.

Since September 2016 to March 2017 with Eye-Q-Vision Pvt. Ltd. (Super Specialty Eye Hospital Chain)

Job Profile- Commercial Executive (Admin & Account)

Handling Complete Maintenances of Hospital Building.(AC/DG/Electricity/Water Supply/Computers etc.)

Responsible for taking care of Hospital hygiene.

Responsible for taking care stock available at center & manage inventory of center.

Arrange required Stock from warehouse and another center.

Handling cash/card/cheque/cghs payment billing amount of center to deposit in bank on time.

Handling monthly audit of center stock (optical, OT, Drugs, OPD).

Responsible for vendors stock and their Payment clearance timely.

Handling Marketing Bills (eg. Banner, posters, pamphlets, eye camp) of center and arrange work order for provide payments.

Handling complete arrangements for clusters and corporate meeting in center.

Handling Housekeeping staff of center.

Always ready to support center operation manager where they need.

Since November 2017 to till date with Unik Bazaar Ltd.(Retails Chain of Apparel, Home mart, Foot mart & Accessories)

Job Profile- Store Manager

Handling complete store responsibility.

Responsible for taking care of Store hygiene.

Responsible for store sale and targets & handling all sale staff and staff roaster.

Responsible for taking care stock availability in store and manage inventory level.

Coordinate with Deptt. Merchandiser & Arrange required Stock from warehouse and another store.

Handling cash/card/pay-tm payment billing amount of center to deposit in bank on time.

Handling monthly audit of stock in store.

Handling all customers’ queries about product, consumer schemes & returned exchange.

Handling Marketing Bills (eg. Banner, posters, pamphlets) of store and process payments timely to vendor.

Handling Housekeeping staff & Security guards of center.

Handling staff recruitment in store level.

Academic Qualifications

Graduate from Delhi University.

12th done from C.B.S.E. Delhi.

Skills

Customer Relationship Management

Team Leadership

Hard working

Technical Competencies

Packages : Microsoft Office

Software : CRM, E-POS, TIPPS, RMS, WMS, LMS, EYETECH.

PERSONAL DETAILS

Father’s Name : Sh. P.B. Pathak

DOB : 6th March 1979

Marital Status : Married

Permanent Address : S-111, Pandav Nagar, Opp. Mother Dairy, Delhi-110092

I Vipin Pathak do hereby declare that all of the above statements are correct and true to the best of my knowledge.

Date:

Location: New Delhi (Vipin Pathak)

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