Andrea Mae Ramos Benzula

Block * Lot ** Phase * Thistle Street. Mansfield Residences, Brgy Sto Domingo, Angeles City, Pampanga, 2009

+639********* / +639********* adggl3@r.postjobfree.com / adggl3@r.postjobfree.com

Experience

Sep 2019 – Mar 2020 Operations Senior Specialist

7 months JPMorgan Chase & Co. NCR, Philippines

Industry: Banking / Financial Services

Role: Loan/Mortgage

Spent less than a year working at JP Morgan Chase & Co. as Senior Operations Specialist who deals with the verification process, thorough document review, and validation of home mortgage loans whether it's refinancing or initial loan applications. I am also very familiar with the DOS-based application which we used to encode and manage clients' accounts. Confer with insurance companies and verify home insurance policies. B2B transactions to request pay-off statements and policy declaration documents to move the loan process efficiently.

Nov 2016 - Feb 2017 ESL Teacher

4 months Institute for Dynamic English Advancement Academy

Industry: Education

Role: ESL Teacher

Handled one-on-one and group classes in a face to face set up. Taught students with ages ranging from 5 to 18 years old. Also had on and off freelance online English tutorials with adult students.

Jul 2016 - Dec 2016 Sales and Billing Account Specialist

6 months Telstra - Convergys NCR, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Role: Customer Service – General

Determine charges for services requested, collect deposits or payments, or arrange for billing. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Jul 2014 - Sep 2015 Billing Account Specialist

1 year 3 months SITEL PHILIPINES NCR, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Role: Customer Service - General

Determine charges for services requested, collect deposits or payments, or arrange for billing. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Resolve customers' service or billing complaints.

Sep 2013 - May 2014 Billing Consultant

9 months Teletech - Bacolod Bacolod CIty, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Role: Customer Service - General

Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Nov 2010 - Feb 2013 Tier II Technical Support Representative

2 years 4 months Panasiatic Solutions Bacolod City, Philippines

Industry: Call Center / IT-Enabled Services / BPO

Specialization: Customer Service

Provide customers with ongoing technical support. Recommend ways for customers to alter product usage in order to improve production. Compute customer's installation or production costs and estimate savings from new services, products, or equipment. Present information to customers about the energy efficiency or environmental impact of scientific or technical products.

Education

2019 Arellano University

Bachelor's/College Degree in Medical Science Philippines

Major: Medical Technology/Medical Laboratory Science

Grade: Undergraduate

2013 John B. Lacson Colleges Foundation

Vocational Diploma / Short Course Certificate in HRM Philippines

JobStreet English Language Assessment (JELA)

Date Taken: 19 May 2020

Score: 39/40

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