Lady Christine R. Vicencio
Customer Service Representative / Freelancer / Lead Generations Specialist
Phone Number : (097*-*******
Email Address : *****************@*****.***
SkypeID : ladycvicencio
WhattsApp : +639**-*******
Objective
Intend to build a career at a leading corporate or high-tech environment with committed & dedicated people, which will help me to explore myself and realize my potential. Willing to work as a key player in a challenging and creative environment.
Education
Seminars/ Training (2009)
TESDA, Finishing Course for Call Center Agent
Tertiary (2002-2003)
Philippines Christian University
Computer Science
Secondary (1998-2002)
Makati National High School
Experience
KMC Mag Solutions (Markable Solutions)
Research Analyst June 04, 2018 - April 16, 2019
The Sales Lead Generation Specialist is responsible for prospecting, qualifying and generating leads that will match the criteria set of the client. Highly motivated, self-starter, identifying and developing new business prospects from multiple sources including leads mining, prospect lists, discovery and individual research. A dynamic personality with a drive to reach decision makers is essential.
Team Leader April 16, 2019 - July 15, 2020
In-charge with the main operations from the pilot date to delivery date.
Coach team members, helping the team to develop their strength and improving individual’s weaknesses.
Identify team goals and evaluate team progress.
Problem-Solver, identifying the challenges and finding the best solutions to overcome those.
Organize team initiatives.
Doing Quality Assurance (if needed), ensuring the high quality of leads from the data up to the call recording and must ensure that it will pass the quality parameter.
Upwork (Freelancer)
Pharmacy Assistant
Play the role as the pharmacy assistant who do a follow up on the offices of patient’s primary doctor regarding the refill of their medications.
Using Quickbase CRM and making sure that all pharmacy and patient’s information is always organized.
Data Entry Specialist
Lead Generation Specialist
Provide calling list to companies who need support for their sales team and generate potential clients for their business.
Generate more prospects for them to call, and or send marketing emails.
LeadsRUs (Salesify)
Research Analyst November 2014 – March 2017
Responsible for generating leads for the companies and ensuring the quality of the leads.
Averaging 70 generated leads per day, above the required quota of the company per day
Knowledge about internet research, navigation of Linkedin, data.com, Zoominfo, Hoovers, Insideview, etc.
Using five9 CRM, and Sugar CRM.
Microsoft excel for data and profiling.
LWS Media Corporation
February 2011- July 2011
Telephone Sales Representative
Fusion BPO Services
January 2010-February 2011
Telephone Sales Representative
Agent Team Leader
Skills
Microsoft Excel
Phone Handling (Inbound and Outbound calls)
Quality Assurance Handling
Lead Generation, Web Research
CRM
Navigation of Linkedin, Zoominfo, data.com, hoovers, etc.