Store Manager Customer Care

LYNN ZEMAN

********@*****.*** 630-***-**** *** W Pleasant St. Villa Park, IL 60181

Summary Focused and well-trained with 22 years in administrative and automotive skills, including excellent customer service, organizational, verbal and communication skills. Proficient in Microsoft, Excel, preparing reports, financial, budgeting, inventory, and preparing internal and external documents. Excellent presentation, organizational and problem-solving abilities. Used to multitasking in a fast paced environment. Quick learner with ability to adapt to any task. Skills Store operations oversight

Operational budgeting

Inventory management

Sales professional

MS Office proficient

Team-oriented

Customer service

Outstanding communication skills

Retail inventory management

Reliable

Administrative support

Experience Store Manager 01/2020 - Current

Midas Countryside, IL

Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.

Oversaw full accounting cycle and prepared applicable financial statements. Reviewed and reconciled discrepancies in accounts and financial documentation. Prepared monthly and year-end closing statements, financial documents and invoices. Completed in-depth analysis of business operations, trends and obligations to complete accurate projections.

Increased profits by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis. Resolved issues quickly and escalated critical problems immediately Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.

Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization. Assistant Service Manager 06/1999 - 01/2020

Honda on Grand Elmhurst, IL

Demonstrated self-reliance by meeting and exceeding workflow needs. Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Improved operations by working with team members and customers to find workable solutions. Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement. Drove quality customer experiences by leading retention strategy development and conflict L

Z

resolution to improve overall support delivery.

Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Worked with Service Director to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction. Education and

Training

Business And Criminal Law

College of DuPage Glen Ellyn, IL

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