Executive Assistant Manager
Resume:
+63-961-***-**** +971-**-*******
adggg4@r.postjobfree.com
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WORK EXPERIENCE
JW Marriott Marquis Hotel Dubai (Marriott International) U.A.E. May 2016 to May 2020 5* Hotel with 1608 rooms, 14 F&B outlets, Spa and retail outlets www.marriott.com
Events Planning Executive Jan 2019 to May 2020
Responsibilities:
Executed hotel Corporate events (MICE) with a seamless turnover from sales to operations back to sales. Planning and handling events include Pop-Up events (event requests within 7 working days), internal events and event turnovers from sales up to 300 guests and 300 rooms.
Ranked as #1 event planner in the hotel’s Event Satisfaction Survey with most survey received and highest rated for Q1 for 2019. 11 surveys out of 84 surveys of the entire Sales & Events at 90.9% overall rating amongst 19 coordinators, executives and managers for Q1.
Q1 2020. Planned and handled a weeklong luxury product exhibition occupying the entire ballroom as well as half of the hotel’s 2nd ballroom with several smaller meeting spaces with 350 bedrooms and a revenue of almost 1.5M. Increased revenue by 35%.
Q4. 2019 Managed 19 Corporate Events with rooms and/ or event only (not including not including legacy events that averages 3 events per month). Events ranging from small (16 pax event to mid to large sized event.)
Q3. 2019 Managed 9 Corporate Events with rooms and/ or event only (not including not including legacy events that averages 3 events per month). Events ranging from small (16 pax event to large sized 300 pax event. Handled a 3-day luxury product exhibition with 200 bedrooms and 320 pax attendees occupying all meetings rooms and 1 ballroom of the hotel with a revenue of over 1Million.
Q2. 2019 Managed 16 Corporate Events with rooms and/ or event only (not including legacy events that averages 3 events per month). Events ranging from small 12 pax event to midsize 200 pax event. Handled an event of 200 rooms, 260 attendees with 3-day conference (twice in the same month).
Q1. 2019 Managed 20 Corporate Events with rooms and/ or event only (not including not including legacy events that averages 3 events per month). Events ranging from small 10 pax event to midsize 100 pax event. Executive Assistant to the Hotel Manager May 2016 to Dec 2018 Responsibilities:
Provided administrative support to the Hotel Manager, Director of Rooms and Executive Committee
Maternity cover for EA of the General Manager for 5 months while performing regular tasks
Managed and organized calendar of the Hotel Manager
Prepared reports and Powerpoint presentation as required including GuestVoice and Engagement Survey Reports, Trip Advisor and other metric comparison reports. Taking meeting minutes for various meetings including Executive Committee Meetings and Owners Meetings
Responsible on behalf of the Hotel Manager for uploading Brand Standard self-audit including Property Certifications to the QA website
Responsible in replying to TripAdvisor reviews and GuestVoice Surveys with scores of 8-10 ( 92% of total surveys received)
Reason to move on: Career opportunity
+63-961-***-**** +971-**-*******
adggg4@r.postjobfree.com
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Arjaan by Rotana Dubai Media City (Rotana Hotels), U.A.E. Mar 2014 to April 2016 Engineering Secretary
4* Hotel Apartments with 167 rooms & 3 F&B outlets www.rotana.com
Responsibilities:
Reported to the Chief Engineer
Supervised a department of 21 colleagues
Prepared and distributed various communications to and from the Engineering Department
Managed and organized training requirements of the department, roster and leave application
In charge of renewal of maintenance contracts and fire life safety certificate requirements of the hotel and office tower
Liaise with equipment suppliers and contractors
Reason to move on: Career opportunity
Jumeirah Vittaveli (Jumeirah Group), Maldives Nov 2012 to Nov 2013 Executive Secretary
5* Island Resort with 90 rooms & 5 F&B outlets
www.jumeirah.com/Jumeirah-Vittaveli
Responsibilities:
Reported to the Resident Manager and General Manager
Prepared and distributed various communications, to and from, both written and verbal, on behalf of the RM and GM
Assisted in sourcing for products and suppliers for guest/ hotel amenities
Created and implemented artwork for advertisements, invitations and other collaterals for in-house hotel use
Assisted the Kids Club Department with the implementation of activities and entertainment Reason to move on: End of Contract
Vilamendhoo Island Resort& Spa (Crown and Champa), Maldives Sep 2010 to Nov 2012
Executive Secretary
4* Island Resort with 184 rooms & 7 F&B outlets
www.vilamendhooisland.com
Responsibilities:
Reported to the Resident Manager
Part of the Pre Opening Team
Assisted Guest Services with guests check-ins, departures and guest questionnaire monthly statistics summary
Assisted Sports, Entertainment Activities Department with resort entertainment and activities Reason to move on: Career opportunity
24/7 Customer Inc, Makati City, Philippines Sep 2007 to Sep 2010 Faults Management Consultant
Customer Service Representative (Sep 2007 to Apr 2008) Responsibilities:
Troubleshoot telephone related faults and difficulties over the phone for a major telecommunications company in Australia
Booked & dispatched field technicians thru multiple web-based systems
Subject Matter Expert for line of business
Assisted in transition of newly hired employees from training to live production environment
Responsible for the team in the absence of the Team Leader including managerial duties Reason to move on: Career opportunity in the Maldives
+63-961-***-**** +971-**-*******
adggg4@r.postjobfree.com
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EDUCATION
2006
BFA Advertising Arts
University of San Carlos - Technological Centre Cebu, Philippines Courses & certificates
2017
2018
2020
Marriott Essential Skills for Supervisors & Managers Training British Council IELTS Proficiency Exam
Course Certificate- Data Driven Decision Making by PWC on Coursera Online course- Executive Assistant Skills on Alison.com SKILLS
IT Microsoft Word, Excel, PowerPoint, Publisher, Outlook Mail and Calendar, Opera PMS & Sales & Catering, Birchstreet, Adobe Professional, (Basic) Photoshop, FBM, Oasys, QA website, Guest Voice/ Medallia, Meetings Imagined, Meeting Matrix, Social Tables PERSONAL
Nationality:
Filipino
Marital Status: Single
Language Skills: Filipino, English
Current location:
Availability:
Manila, Philippines
Immediate
INTERESTS
Reading, traveling, arts and culture
REFERENCE
Balan Paravantavida
Hotel General Manager
Gaylord National Resort & Convention Center
adggg4@r.postjobfree.com
Nick Patmore
Director of Rooms
JW Marriott Marquis Dubai Hotel
adggg4@r.postjobfree.com
Suzan Mendes
Events Planning Manager
JW Marriott Marquis Dubai Hotel
Mohammed Yakub
Events Planning Manager
JW Marriott Marquis Dubai Hotel
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