Service Net
Resume:
Shaik Arifa ************@*****.***
SUMMARY:
* ***** ** ********** ** complete Software Development Life - Cycle (SDLC) - Requirement Analysis, Development, System, and Integration Testing. Preparing for Requirement Specification documents, Design documents, Test cases and Technical help documents with W3C standard.
Experience in Agile Scrum and waterfall development methodologies.
Highly experienced in developing UI applications and Web applications using with the help of
HTML/HTML5, XHTML, CSS/CSS3, Bootstrap, Media Queries, JavaScript, and Angular js.
Experience in system analysis and application development in Web Applications and Client-Server Systems.
Extensive experience of designing and developing software applications with ASP.NET 2.0, 3.5 &4.0.
Experience in analysis, design, development, and implementation of client/server applications using C#, ASP.NET, ADO.NET, Web services, Enterprise Library, XML, ASP, JavaScript, HTML and AJAX.
Extensively involved in development of Application layer, business logic layer and data access layer using .NET 2.0, C#, ASP.NET, ADO.NET, AJAX, Web, and SQL Server 2005.
Developed a Graphical User Interface (GUI) for a server-side web application with ASP.NET MVC Views, ASP.NET MVC Razor View Engine, HTML5, CSS3, j Query, JSON, Bootstrap in Visual Studio.
Developed MVC Controllers, Models, Views and Helper methods in MVC 4.0 using Razor View.
Hands on Experience in production support.
Acquainted with the concepts like inheritance, polymorphism, abstraction, and encapsulation, have used them wherever Object Oriented Programming System (OOPS) is needed.
Extensive experience in developing web applications and Web Services/Web API (XML, SOAP).
Created dashboard reports using SSRS and SSIR reporting tools.
Worked with stakeholders to translate business requirements within Service Now.
Implemented various Validation Controls for form validation and implemented custom validation controls with JavaScript.
Possess extensive experience in analyzing the Business Requirements, Functional Specifications and Technical Specifications.
Reproducing problems discovered by clients, creating reports for programming team with details and providing in-person assistance.
Hands-on Training on airline cargo operations& functionality.
Proven ability to analyze problems, root causes and develop innovative solutions to business Challenges and streamlining operation.
EDUCATION AND TECHNICAL SKILLS:
Master's in Computer and information science - Southern Arkansas university [2015 AUG -2016 DEC]
Bachelor’s in computer science - Vignan university [ June 2010- 2014 July]
Language
C#.net, VB.NET, C.
Web Technologies
HTML, CSS, jQuery, JavaScript, Bootstrap, XML, JSON, Angular, SSRS, Unix.
Operating systems
Windows 7/2000 / XP, Windows Server 2003, Windows Server 2008
Databases
Microsoft Access, SQL Server 2008/2008, MySQL, IBM Lotus Notes, DB2, Oracle.
Defect Tracking Tools
Jira, Bit bucket, Tracker, TFS.
Server-side Frameworks
.Net Framework 4.5.2/4.5, MVC, Razor, Web API, Web Services, Web Forms, ASP.
ITSM Tools
ITSM, ITAM, Service now (Dublin, Fuji, Geneva, Helsinki)
PROFESSIONAL EXPERIENCE:
Hexaware Technologies /Freddie Mac May 2020 – Present
Role: System Analyst - VA
Project: DPM (Deal Pipeline Manager)
Deal Pipeline Management (DPM), the current Freddie Mac contracting system, is a Lotus Notes application. It was developed as part of the Mortgage Purchase Redesign initiative for documenting the customers’ eligibility for credit terms, contract creation and generation, and approvals.
Responsibilities:
Analyze current systems by navigating through the application and database and produce specifications for new/old or modified systems.
Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements.
Study and document current work- flows and procedures.
Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
Translate highly technical specifications into clear non-technical requirements.
Responsible for the development of re-usable services, user interfaces, unit testing, and code reviews.
Participates in Sprint Planning, Tasking and Estimation of the assigned work.
Experience working with Single Page Application using Angular Java Script.
Define and coordinate the execution of testing procedures and develop test cases to serve the overall quality assurance process.
Working experience with DB2 .
Provide documentation of all the processes and training as needed.
Working experience in Agile environment.
Environment: Team studio analyzer, SQL Server, XML, CSS, HTML, Jason, JavaScript, JIRA, service now, Icertis, Java, IBM Lotus Notes 8.5.3, workday.
Hexaware Technologies / Unisys Corporation Nov 2018 – April 2020
Role: Sr. Software Engineer -MN
Project: Digistics – Logistics Management systems (LMS)
Here we provide the production support of level L2/L3 ticket handling and enhancement of LMS cargo system to meet the Airlines Cargo Industry.
Providing L2 support LMS Airline Cargo shipments Domain.
Interact with client stakeholders to elicit requirements for the work product.
Participated in daily status calls and client meetings.
Participated weekly meetings with the project sponsors to meet expectations and deadlines.
Collaborated with customer and other developers to fill up the requirement gaps.
Estimated the user stories and translate application storyboards and use cases into functional application.
Design and develop the various graphical user interface for LMS application.
Extensively used Classic ASP .NET and SQL to develop client requirements to maintain client business as per standards. Developed cross-browser/platform HTML, CSS, and Java Script and angular to match design specs for complex page layouts while adhering to code standards.
My daily responsibilities involved in acknowledging, tracking, resolving the issues before crossing the SLA's.
Involved in Onboarding the Cargo forwarders to use IATA XML messages.
My responsibilities include both the development and tracking of work items using tracking tools in the organization.
Take control of the environment and own the release activities in Test for loading changes on Test.
Learned several new skills and methodologies like Classic ASP, server connections.
Expertise in working with JIRA to do Mapping.
Worked with tools like Tracker for tracking the progress of items within the organization.
Involved in server rotations, environment, Parameter changes.
Responsible for maintaining and monitoring the checklist matching with the TEST and Prod loads.
Enabled Client-side and server- side validations for LMS applications.
Provided L2 support for LMS application.
Involved in the re-engineering of current legacy LMS Cargo systems to Next GEN Cargo systems.
Expertise in using SOAP/REST Services and used different bindings to make it available to different types of clients.
Created complex SQL queries, Stored Procedures, Views, Triggers, and Functions for database.
Involved in providing technical support and maintenance for the application.
Tested the developed application, unit testing for various use cases and documented the results for getting approval from business users.
Daily Service-Now administration via incident tickets.
Supported Operations team during the deployment and troubleshooting the production issues during deployment and on regular basis.
Environment: Visual Studio 2008/2015/2017, ASP.Net 3.5/4.0, 4.5,C# 3.5, Web Services, SQL Server 2008/2012, XML, XSLT,CSS, HTML, JavaScript, IIS 7.0, N Unit, JIRA,SOAP UI, Postman, Tracker, Bit-bucket, GitHub, service now, Windows 10/8/7 Servers.
Department of State OCT 2017-NOV2018
Role: Computer Program Analyst/.NET - FL
Project: BDIS [Bureau Department of Admin Services]
Here we handle the new updates by creating new standalone applications for Florida for multiple projects like Elections page, Florida history fair, Mission san Luis event, Grants project etc. We also create responsive application which deals with deleting users, providing survey reports, managing user requests, and validating the correct data to help as IT support for all divisions and secretary office of Florida.
Responsibilities:
Developed and Designed Solutions using Agile Software Development Methodology
(Grooming Story, Daily Standup Meetings and Retrospective Meeting).
Serve as a member of a team development effort to develop, maintain, and enhance websites and web applications for the Department of State.
Working knowledge with [CMS] content management system with UMBRACO software for creating
Department of state Florida websites like Elections page, Florida history Fair and Mission San Luis page.
Hands on experience in solving production issues for n- number of applications related to state department.
Regularly handling three chats while working tickets simultaneously to resolve Data Restoration, Web Issues with Word press and other CMS, Email issues on the Server level, Site Errors, Server Service issues, Security SSL installation, etc.
Assisting Service issues on servers, File issues, Backups, Site errors, and much more.
Designed and developed different modules, classes using C# and Designed GUI Part with help of .NET framework.
Working exp with AngularJS, NodeJS & Bootstrap implementation experience in a large multiple module application.
Involved in developing applications in C# to meet business requirements using Visual Studio .NET.
Technical proficiency in visual studio, team foundation server, MVC and responsive design.
Designed and developed user interfaces using ASP.NET MVC Partial Views and multiple interfaces to transfer the data into different server.
Working experience with 508 rules.
Experience in developing and implementing web applications and web sites using with HTML5, CSS, JavaScript, and web browsers.
Technical proficiency in visual studio, team foundation server, MVC and responsive design.
Created and Consumed WCF & Web Services.
Good knowledge on .NET Identity.
Developed Multiple Presentation Layers with several user controls using Tools and Web controls Hosted in ASP.NET, VS.NET2010/2008, C#, XML and XAML.
Studied the flow specifications and was responsible for the development of the SSIS packages.
Implemented various Validation Controls and created Custom Validation Controls using JavaScript to perform Client-Side Validation.
Understanding of Information technologies services management (ITSM) and the ITIL business process.
Maintain Service level agreement (SLA) and monitor a Service level agreement workflow.
Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in Service Now.
Used Team Foundation Server (TFS) for integration, maintenance Security of code.
Created detailed QA and UAT cases to validate the quality of the application.
Experience in Crystal Reports, Reporting Services for MS SQL Server, and SQL Server Agent.
Working Experience in using share point and content management system.
Environment: .Net Framework 4.0, C#, HTML, Bootstrap, ASP.Net MVC 4.0, WPF, WCF, JavaScript, CSS, XML, XSLT, AJAX, content management system, service now.
AR-systems April 2017-OCT2017
Role: Unpaid- INTERN - GA
Project: Maintenance of custom software’s and as well the configuration and support of hardware systems.
Responsibilities:
Contribute to design and development and maintenance of custom software’s.
Regularly review applications and makes modifications or updates to ensure accuracy with the functionality.
Produce or maintain the documentation such as system requirements, designs, resource inventories and plan.
Great Logics Inc. Aug 2016-DEC 2016
Role: Computer Program Analyst/.NET [Intern] - MI
Project: Here we worked with different clients. The system has centralized database to maintain all relevant information regarding Credit Information. The transaction data will be ported to this centralized database from the branches either through data import or through manual entry.
Responsibilities:
•Involved in gathering requirements, analyzing the functional specifications and UI Design documents and implementation.
•Involved in the design and development of Web applications using C# .Net Framework.
•Was responsible for developing the UI pages using HTML5, CSS3, JavaScript and Bootstrap.
•Responsible for deployment of the Application in production and resolving any post-deployment issues.
•The service we also provide to clients is a semi managed service for administering their Service desks that has been implemented. This includes various administration tasks within Service desk software.
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