CHARLENE TURNER

**** **** *** ** **** *** Falls Church VA 22042 H: 703-***-**** C: 301-***-****

SUMMARY

Objective:

To secure a position which will use my skills and abilities to the fullest.

SKILLS

Business Administration and Process Management

Compliance Processes

Facility Maintenance

Inventory Control

Quality Control

EXPERIENCE

FAIRFAX COLLISION CENTER March 2019- Present

Customer Service Representative

Data Entry

Customer Service

Payment Processing

ALLSTATE INSURANCE COMPANY August 1986 – November 2018

Claims Associate III

Data Entry Document Processing

Customer Service Telephone Management

Regulatory Reviews

CVS PHARMACY October 2005 – Present

Certified Pharmacy Technician

Data Entry Inventory Management

Customer Service Customer Outreach

DEPARTMENT OF DEFENSE January 1991—June 1997

Recreation Aide

In Processing/Out Processing of Military Personal

Event Staff Member

EDUCATION AND TRAINING

AIU Online May 2004 – October 2005

Business Administration Management Bachelors

Human Resource Management Bachelors

ACTIVITIES AND HONORS

Allstate Insurance Company

Associate of the Year 1992

Solid Gold Attitude Award

Department of Defense

Customer Service Excellence Award 1991

Exceptional Customer Service Award 1991

Customer Service Excellence Award 1992

CERTIFICATIONS

George C Grier School of Ushering 1994

Certified Pharmacy Technician 2005 – Present

REFERENCES

Edward Hogg Hogg Agency 703-***-****

Katrina Klag CVS Pharmacy 703-***-****

John Jefferson Jefferson Enterprises 703-***-****

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