CHARLENE TURNER
**** **** *** ** **** *** Falls Church VA 22042 H: 703-***-**** C: 301-***-****
SUMMARY
Objective:
To secure a position which will use my skills and abilities to the fullest.
SKILLS
Business Administration and Process Management
Compliance Processes
Facility Maintenance
Inventory Control
Quality Control
EXPERIENCE
FAIRFAX COLLISION CENTER March 2019- Present
Customer Service Representative
Data Entry
Customer Service
Payment Processing
ALLSTATE INSURANCE COMPANY August 1986 – November 2018
Claims Associate III
Data Entry Document Processing
Customer Service Telephone Management
Regulatory Reviews
CVS PHARMACY October 2005 – Present
Certified Pharmacy Technician
Data Entry Inventory Management
Customer Service Customer Outreach
DEPARTMENT OF DEFENSE January 1991—June 1997
Recreation Aide
In Processing/Out Processing of Military Personal
Event Staff Member
EDUCATION AND TRAINING
AIU Online May 2004 – October 2005
Business Administration Management Bachelors
Human Resource Management Bachelors
ACTIVITIES AND HONORS
Allstate Insurance Company
Associate of the Year 1992
Solid Gold Attitude Award
Department of Defense
Customer Service Excellence Award 1991
Exceptional Customer Service Award 1991
Customer Service Excellence Award 1992
CERTIFICATIONS
George C Grier School of Ushering 1994
Certified Pharmacy Technician 2005 – Present
REFERENCES
Edward Hogg Hogg Agency 703-***-****
Katrina Klag CVS Pharmacy 703-***-****
John Jefferson Jefferson Enterprises 703-***-****