Sales Customer Service

MICHAEL L. HABER

Alexandria, VA 702-***-**** **************@*****.***

EDUCATION

B.S. Health, Fitness, and Recreation Resources- Sports Management George Mason University

WORK EXPERIENCE

RPStaffing Business Developer October 2019 – September 2020

Prospected new business and accounts through cold calling, networking and industry research; Managed a portfolio and prospect list of 1,500+ accounts in the DC Metro area; Managed full prospect to contract closing process for new accounts; Negotiated all sales and contracts for accounts within portfolio; Finalized staff placement decisions; Led relationship management with clients to ensure customer satisfaction and continuity of business; Led interviews with prospective staffing candidates.

Bull Run Golf Club Sales & Operations Intern and Pro Shop May 2019 – October 2019

Coordinated large-scale fundraisers and golf outings, serving corporate, non-profit, and private parties; Point of contact for daily membership and outing sales; Managed inventory procedures for Grill Room and Pro Shop which resulted in increased revenue and the creation of annual budgets; Managed course operations, ensuring customer satisfaction and policy compliance; Built internal and external guide to determine event pricing based on annual usage of spaces; Created internal templates for event operation procedures.

Mason Recreation Customer Service Assistant, Fitness Attendant, Operations Intern October 2017-May 2019

Supervised activities and customers at all University facilities to ensure proper use of equipment, member safety, facility cleanliness and provided guidance to questions from members; Served as front of house staff servicing all members accessing the facility; Used CRM system to track membership data and sales; Managed major swim meets in the Aquatics facility, including event set-up and scheduling; Processed all sales and inquiries for facility memberships; Tracked employee compliance and certifications.

Mug N’ Muffin Manager June 2016- October 2017

Managed a team of 9 staff members, providing onboarding and training, hands-on coaching, and support to all employees; Completed inventory checks and supply ordering for store operations and food servicing; Managed financial procedures associated with store opening and closing operations; Served as on-site management for all customer service inquiries and troubleshooting scenarios.

George Mason University Tele-Counselor February 2015- January 2016

Worked as a member of a team within the GMU Admissions Office; Completed outreach to assigned lists of prospects and served as an expert on University offerings, policies, and pertinent information; Built a proficiency in cold-calling, troubleshooting conversations, sales, and relationship building.

SKILLS AND ABILITIES

Computer Proficiency Microsoft Suite, Google programs, CRM Systems

Customer Service Sales Project Management Operations Marketing