JALISA HOUSTON

901-***-**** adggbi@r.postjobfree.com

SUMMARY

Hard-working team tech savvy player with exceptional communication and administration skills. Results-driven, service orientated, proactive multi-tasker. Proven ability to create effective organizational and filing systems and meet deadlines; demonstrated commitment to accuracy. Strengths include documentation, planning, and account management. Looking to obtain a position where I can apply and grow my skill set to benefit the company and the customer.

ADMINISTRATION SKILLS

Certified in 10- key

Data Entry

Record keeping

Documentation

Attention to detail

Filing / Clerical

Multi-tasking

Cash handling

EDUCATIONAL SKILLS

Commitment to providing a high-quality education to every student

Passion for developing and driving innovative strategies to achieve goals

TECHNOLOGY SKILLS

Proficient in Microsoft Windows XP, Vista & Windows 7; Excel, Word, PowerPoint, Outlook

WORK EXPERIENCE

Receiving Clerk/ Returns Clerk 2007 – Present

KM Logistics/ Fedex Memphis, TN.

Verify accuracy of shipping paperwork and handling instructions to protect customer’s interests.

Train new hires to ensure consistent quality service and better retention rates.

Applied Lean certification knowledge to improve efficiency and cost.

Key in data relevant to discrepancies during receiving process to confirm charges are accurate and protect company from being charged for product that wasn’t physically received.

Communicate with suppliers, upper management, and department supervisors to ensure clarity.

XPO Logistics/Cummins MDC, Memphis, TN 2012 - 2018

Engineering Analyst

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Maintains data entry requirements by following data program techniques and procedures.

Solved problems on daily basis, working closely with customers and team members.

Secures information by completing data base backups.

Identify and implement supply chain improvement opportunities.

Maintains customer confidence and protects operations by keeping information confidential.

Contributes to team effort by accomplishing related results as needed.

Kenco/Cummins MDC, Memphis, TN 2010 – 2012

Inventory Control

Assist Supervisor with day-to-day management of the Inventory department.

Monitor and ensure Error Locations are updated.

Provide assistance for Order Control Requests (Stock Allocation Shorts).

Coordinate with the stocker and replenishment team to ensure that the right products were picked.

Used barcode scanning system to assure order and inventory accuracy.

Monitor and conduct 100% Weekly Sox Audits

KML/Cummins MDC, Memphis, TN 2007 - 2010

Training Specialist

Facilitated JTCP certification program that focus on adult learning methodologies.

Design and develop training manuals for various warehouse departments.

Evaluate the effectiveness of train-the-trainer program for Job Trainers (JTCP)

Conducted training needs analysis to identify areas for continual improvement

Cashier 10/2006 - 6/2007

Buffalo Wild Wings Memphis, TN

Greeted customers to make them feel acknowledged, comfortable and welcome

Developed rapport with guests to contribute to business development and customer retention.

Adhere to customer inquiries and politely provided information on procedures or policies to manage expectations and prevent misunderstandings.

Computed and recorded transaction totals; counted drawers at shift start to ensure accuracy

Reconciled drawers at end of shift to ensure sales matched revenue collected.

Collected payments and issued receipts, refunds, credits, or change due to customers

EDUCATION & CERTIFICATION

Bachelor of Business Administration Expected 4/2019

American InterContinental University Schaumburg, IL

Associate of Arts in Business Administration 6/2017

American InterContinental University Schaumburg, IL

CERTIFICATIONS/PROFESSIONAL ACTIVITIES

Certified Job Trainer Certification Program

Kenco Leadership Development Program (Certificate)

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