Resume of Ravi Kumar Dahagam

On-Site Contractor

Location: Franklin, TN 37067

Work Status: Green Card

Phone Number: 860-***-****

SUMMARY:

Project Management Professional, Organized, Attentive Quality Assurance Manager & Project Lead with around 18 years of IT experience in developing Quality standards and procedures, implement best practices in manual and automation testing.

Over 8 years’ experience in Test Management of Manual/Automation testing projects implemented in Agile and Waterfall model for Client Server, Web Based, Mainframe and stand-alone Applications, provide technical leadership, career development, mentoring and ongoing management for testing teams.

Has 5 years of End to End testing experience includes E2E testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature End to End test strategies

Strong Health Care domain experience in Commercial/Medicare/Medicaid LOB and worked with major clients like HCSC(Blue cross Blue shield) implementing the Medicaid projects for State of IL. State of TX, NM and Medicare Advantage(MAPD) for 2 years and implementation of Commercial project for BCBSMN for 2 years.

Experience in testing and managing team of software quality assurance analysts within system software applications having moderate size of 8-10 members.

Expertise testing, monitoring & controlling, and delivering small, medium and large programs & projects using agile methodology.

QA leader with experience in all phases of SDLC, STLC & end to end testing for software and application development & delivery.

Develop testing strategy, plans, estimates, and schedule, to support projects and product releases

Collaborate with project and development teams to ensure coordination of testing efforts to test plans

Lead/execute functional and user acceptance test cycles; set up Test lab with hardware/ software configurations needed

Evaluate and/or implement tools needed for test automation. Proficient knowledge of QA tool sets HP ALM, JIRA, TFS, including automated and like Java, Cucumber, Selenium, Maven, Gherkins, GIT and performance testing tools

Experience in Claims processing using FACETS, Member Eligibility, Groups, Providers & Vendors, Health Plans, Benefits, Pricing, Claims Processing, Premium billing, Medicare and Medicaid claims processing, MMIS, HIPPAA transactions.

Strong API Testing skills using SoapUI, Post man and DB testing skills using SQL Server and Oracle.

Facilitate development/maintenance of quality control standards/metrics to determine improvement areas and strategies in the overall product development life cycle; define, execute, and report results of audits, identifying process gaps/quality issues, risks

Thought leadership in quality control practices providing feedback at all phases of the product development life cycle

Excellent verbal and written communication skills, Strong management and leadership experience

6+ years’ increasingly responsible experience in Quality Assurance including the following

oAbility to effectively coach, develop, retain, train, hire, and discipline others in order to produce a successful team

oAbility to apply creative thinking and problem-solving skills to complex business scenarios

oKnowledge of test-driven development and continuous integration principles

AREA OF EXPERIENCE

Industry Health Care, IME, Insurance and Mortgage domains worked in Agile and Waterfall projects

Applications Selenium, Java, Cucumber, TestNG, Maven, JavaScript, TFS, SharePoint

RDBMS MS SQL Server 2000/2005/2008/2010/2012

Testing Tools HP ALM, JIRA, Selenium, Java, Cucumber, Test NG, Maven, Clear Quest, RTM & RMT.

Source Safe Tools TFS, VSS, SVN Tortoise and SharePoint

Operating Systems Window and UNIX

EDUCATION

Bachelor of Science in Instrumentation Technology, Osmania University, India

PGD-MISCA, Osmania University, Graduated in 2000

Diploma in Java Programming from Sierra Atlantic Institute of Technology 2000

PROFESSIONAL WORK EXPERIENCE

Guide well Florida Blue, Jacksonville, FL 06/2020 – Till Date

Test Manager / E2E Test Lead

End to End QA Lead performing Project Coordination, Project Management

Leading complex projects that span across multiple domains and applications

Have expert knowledge of testing principles, have excellent communication and ability to drive projects from inception to conclusion

Have strong knowledge of SDLC,STLC and strong knowledge of Testing concepts

Able to create unique test scenarios and read input/output files:xml,flat,834,835 etc.

Experience with testing management and Automation tools like ALM, JIRA, Selenium, Java, SoapUi and Postman

Experience with leading projects

Experience with Types of testing may include system, integration, regression or end-to-end testing within Agile and Waterfall projects

Deploy or execute job streams for creating test beds, design test scenarios, author test scripts, execute tests and track defects to certify that applications meet the approved system requirements.

Work collaboratively with other IT staff to review and understand system requirements, and to design and review test strategies identifying resolutions for defects.

Demonstrate strong analytical, organizational, problem-solving, and written communication skills to satisfy the main duties of this profession

Detail-oriented, self-motivated individuals who can work closely with teams of designers, engineers, and other related personnel while also being able to work independently as needed

Display good judgment and be able decision-makers capable of exercising strong time management skills

CIGNA Health Spring, Nashville, TN 01/2020 – 04/20220

Test Manager / E2E Test Lead

Fluent expertise with Agile-TDD software development teams, technically leading the team of 8 talented Test leads & engineers

End-End testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature End to End test strategies

Lead the E2E QA team in developing and implementing best practices. Collaborate closely with Scrum teams to deliver software releases with an ever-increasing level of quality

Involved in Test automation framework design Implemented and worked on behavior-driven development (BDD) and Acceptance Test Driven Development (ATDD) by creating feature files using the Gherkins language executable by Java and Cucumber, reading the acceptance criteria from TFS

Recruit, lead, mentor, and develop a talented high-performing team of technical Quality Engineers and manual testers

Work closely with Product Management, Development, teams to prioritize assignments and manage risks/issues to ensure successful delivery with high quality

COGNIZANT TECHNOLOGY SOLUTIONS (US Corporation) 11/2005 to 12/2019

TMG Health National Center of Excellence for Medicare/Medicaid Services 9/2017 – 12/2019

QA Project Manager (FACETS TRANSFORMATION), Jessup, PA

Successfully delivered the critical Transformation programs for HCSC(Blue cross Blue shield), Medicare & Medicaid customers for state of IL, TX, NM and MAPD with zero escalations & defect leakage that made the customer business enhance their pricing accuracy & Encounter claim processing process with higher state acceptance rate for Institution & professional claims implemented in Agile methodology.

Involved in managing Functional Testing, System Integration, User Acceptance Testing and End to End Testing teams, documenting the Master Test Strategy and independent test strategies covering the test approach for each phase of testing.

Technically lead a team of 10 Test Leads. Sr. QA Analysts and Test Analysts, ensure 100% test coverage across modules/platforms, Review existing test cases & test plans. Develop, design & deploy objective centric Tests

Played a major role in identifying the QE&A process & tools gap within TMG & liaison with Business stakeholders & TriZetto product group to conduct a detailed assessment & standardized the QE&A tools & process across the TMG testing organization.

Initiated the Defect management process @ TMG which was lacking & one of the key pain areas. Mandated HP-ALM & was instrumental for various process improvements at TMG that significantly helped in testing efficiencies.

Lead the automation assessment @ TMG & identified the business opportunities for automation & also liaison with Trzietto. The various tools & framework developed in Java, Selenium, Cucumber, Maven & GIT, collaborating with offshore counterparts have significantly helped in higher productivity & test efficiencies.

Experience Testing claims processing systems like FACETS and EDI transactions 837, 834, 835, 276/278c

Involved in database testing and identifying the test data to execute various scenarios across upstream and down stream applications using SQL server 2000.

Performed API testing of various web applications and mobile applications using Soap UI and postman.

Built customer connect & relationship which paved way for successful delivery. Understand the customer expectations & proactively foresee’s any risks & identify mitigation/ contingency plan & facilitate the team to provide right direction & guidance to the team ensuring on time delivery

Coach the team technically so as to ensure over all technical expertise of team enhances. Responsible for the growth and execution management of a team, conduct year end appraisals and evaluate performance of the team.

Emblem Health Inc. New York City, NY 01/2016 – 09/2017

QA Project Manager (FACETS TRANSFORMATION)

Manage QA deliverables, program level tasks and ensure alignment to delivery and execution plans across System Integration Testing, User acceptance testing and End to End testing teams implemented in Agile and water fall models.

Manage schedule, cost and project tracking, Manage client Communication, and client expectation. Organize and moderate various process meetings, define testing process, testing templates & artifacts for Emblem Health. Implement Quality Center of Excellence, a comprehensive set of program-level testing and validation processes and practices

Provide an aggregate, program-level information collection and reporting framework for testing and validation activities aligning to QCoE. This includes but not limited to aggregate deliverables status, defect reporting, scheduled risks and their impacts.

Used Selenium for creating Automation tests and running them on multiple browsers.

Ensure adherence to Cognizant’s and Emblem’s Program governance structures, processes and policies for testing and validation activities through delivery audits and process audits.

Lead the coordination of risk identification, quantification, and validation efforts. Elevate to the program leadership any risks, issues, or constraints impacting test items in critical path. Deploy and manage appropriate testing framework to meet the testing mandate. Manage work of 6 QA talented QA Lead Analysts

Experience in database testing and identifying the test data to execute various scenarios across upstream and down stream applications using SQL server 2000.

Experience in API testing of various web applications and mobile applications using Soap UI and postman.

Expertise in functional testing using Selenium WebDriver with TestNG testing framework. Effective Team Management through recruitment, developing team, coaching, motivating, and performance management of the team

Aetna Medicare Hartford, CT 8/2014 -12/2015

QA Project Manager

Participate in and may direct the analysis and definition of efficient, cost effective application solutions which support client business process and functional requirements implemented in Agile and water fall methodology.

Analyze business processes in order to identify application functional requirements and technical specifications, review requirements and fill gaps by interacting with various teams including Business and Development.

Contribute to direct task identification, work effort estimates, and work schedules for System Integration Testing, User acceptance testing and End to End Testing activities, participate in and may direct problem definition and problem resolution activities.

Coordinate with internal departments to provide associated deliverables required for the successful completion of project assignments. Responsible for knowledge transfer for offshore and also review technical work of offshore, Conduct and attend triage meetings for Project status updates.

Provide on-call support, coordinate on-call response efforts as assigned, documents and communicates project risks

Coventry Healthcare, Inc., Scottsdale AZ and India 06/2012 to 8/2014

QA Lead

Coventry Pricing QA (11/01/2012 to 08/27/2014)

Tools/Utilities: HHP ALM, TOAD, Java, .Net, Cognizant 2.0. P ALM, IBM Clear Quest, IBM Clear Case, Oracle 10g, SQL Server 2012, SoapUI, Postman

PROJECT DESCRIPTION:

Coventry Pricing QA offers services in validating various pricing techniques used in MCPS (Managed care pricing System). MCPS is the main claim / bill pricing system of Coventry. All the claims from clients /vendors are loaded into MCPS for pricing. MCPS validates the provider Contract information before pricing the claim. The various pricing techniques are used for calculating the bill amounts, based on the contract between providers and Coventry. MCPS Contains a materialized view of PCM (Provider Contract Manager) which contains information Related to provider contracts and fee schedules, CPD (Coventry Provider Database) which Contains provider information such as demographics, specialty, and affiliations, and CPR (Client Plan Repository) which contains clients, products and rate pointers information.

Performed Requirements Analysis, provide Estimations for the release, involved in understanding the Business Technical Specification documents, prepare the Test Strategy and Test Plan.

Designed test cases according to the client requirements, execute them and submit jobs to process the claims. Log/validate the defects in the Application Lifecycle Management tool (ALM).

Performed End to End business flow testing, Smoke Test the test environments and. Regression Testing for iterative development.

Performed database testing and identifying the test data to execute various scenarios across upstream and down stream applications using SQL server 2000.

Performed API testing of various web applications and mobile applications using Soap UI and postman.

Published Test Execution Reports, Weekly & Monthly Status Reports to the core project team, Organize regular status calls to update on the execution status, defects logged and status of defects that are already logged and tracked.

Impart domain and technical knowledge to the new entrants and also fellow team members. Further responsibilities also comprise of ensuring top quality deliverables and collection of project metrics.

D404 – Provider Credentialing Phase 3, Scottsdale, AZ (06/25/2012 to 10/12/2014)

QA Lead

Tools/Utilities: HP ALM, TOAD, Java, .Net, Cognizant 2.0.

PROJECT: The purpose of this project is to implement a partnership with Optum to utilize this vendor’s Credentialing services and products to achieve cost reductions for Coventry’s Credentialing Verifications Center (CVC).

Responsible for test management, defect management and test completion of the project. Understand the testing needs of the projects in its entirety. Ensure that every QA

Deliverable is complete per the project milestones. Escalate Risks to completion to the PM And the QA Manager. Participate in all IT workgroup meetings. Participate in Functional Spec review, technical spec reviews and App walk through meetings. Provide Test Strategy for the project, get the strategy reviewed, and gain approval from IT and business.

Provide test execution plan to the project team prior to start of test execution. Support the project team to ensure test environment readiness prior to start of functional and regression test execution. Ensure test execution progresses (onsite and/or offshore) per the test execution plan and Escalates any risks to the PM and QA manager.

Host the defect triage meeting with the project team, once test execution commences. Ensure that ALM is always current and defect information is accurate and updated at all times to help project team easily reproduce defects. Collaborate with offshore and project team to provide details on defects as needed.

Provide daily test execution report through the course of test execution. Schedule and host UAT defect triage calls with users and project team to triage UAT defects. Provide test summary report upon completion of test execution activities for the project.

Pearson (Penguin Websites QA) NYC, NY 01/25/2012 to 04/12/2014

QA Lead

Tools/Utilities: Microsoft .net, Adobe CQ 5.5, Rally, Mercury Quality Center, ADPART, Cognizant 2.0, CRAFT, QSMART, SQL server 2010

PROJECT DESCRIPTION:

Pearson Websites is rolling-out the next phase of implementation of the WDM Penguin initiative to enhance its web presence and web-based customer-facing capabilities.

The key objectives for this program includes implement all the Use Cases outlined by Penguin Business group for their custom development and rollout of Global website, implement all the Use Cases outlined by Penguin & Pearson Business group for Core applications, implement the requirements outlined in the specification document for data transformation (one time & ongoing) from source system to WDM and from WDM to destination system and implement process which will migrate all the existing data from Penguin legacy system to the new WDM platform

Performed a QA Analyst Lead role at onsite and worked in agile methodology with a 4-member team at offshore. Involved in preparation of Test Strategy for entire program, Review Test scenarios and Test Cases for the Test Scenarios designed by the offshore team in each sprint, Review of Traceability of various acceptance criteria across the Test Scenarios and

Test scripts covered by offshore team, Coordination with Onsite business team on daily basis, clarify various questions/clarifications by interacting with them and following the Issue tracker.

Provide Test estimates to client at planning meetings and ensure they are aligned with the timelines of the sprint.

Work with product owners, provide them the Demos of the user stories and obtain the acceptance of stories before the Sprint closure. Worked efficiently to maintain/improve the Sprint Velocity across the sprints. Monitor the team activities and review of test defects logged by team members. Mentor the team in providing the KT regarding the Project and Test process followed. Prepare team weekly status reports and share it with client teams.

Prepare Test Execution summary reports and Defect Summary Reports at the end of each sprint and share with Client team.

IPSOS OTX Marketing Project, Hyderabad, India 09/05/2012 to 01/20/2014

QA Lead

Tools/Utilities: Microsoft .net, C#, SQL Server2008, Microsoft Team foundation Server 2010, cognizant2.0, Qsmart, Qview

PROJECT DESCRIPTION:

IPSOS Product Evolution is a web based application that gets consumer feed-back on the final concept and the physical product, to be able to decide whether to launch or Not. It gets input for last minute changes to optimize the launch and last step in the Innovation process before the launch. Using this product, the end user gets Innotrial Potential for the final concept and InnoRepeat Potential of the physical product and measurement of all components in ITP and IRP + several other measurements to be able to decide go or No-go and also any areas for last minute improvements before launch.

Performed a QA Analyst Lead role and worked in agile methodology with a 2 Member team. Prepared Test plans, Complex Test scenarios and Test Data for the Test Scenarios designed. Review of Traceability of various requirements across the Test Scenarios and Test scripts covered by team.

Coordination with Onsite business team on daily basis, clarify various questions/ clarifications by interacting with them and following the Issue tracker. Provide Test estimates to client and ensure they are aligned with the timelines with client’s project plan.

Monitor the team activities and review of test defects logged by team members. Mentor the team in providing the KT regarding the Project and Test process followed. Work with team, help them in understand the application, provide them test scenarios/ test data on need basis.

Prepare team weekly/monthly status reports and share it with client teams. Prepare Test Execution summary reports and Defect Summary Reports periodically and share with Client team.

WellCare Healthcare, Tampa, FL 01/15/2011 to 07/18/2011

QA Lead

Tools/Utilities: Microsoft .net, C#, Informatica, Oracle 10g, Mercury Quality Center, Microsoft Team foundation Server 2010, Cognizant2.0, I-Compare, Qsmart.

PROJECT DESCRIPTION:

CDS Application is a Dot net based, developed, used and maintained for the delivery of Correspondence from various sources like CGS, Emma, and Health Net to various vendors. CDS was decoupled from the existing application in Well Care CTS (Correspondence Tracking System) in order to provide the correspondence delivery in an effective manner. CDS can be integrated with the various applications in Well care.

Performed a QA onsite Lead role and worked in agile methodology with a 6-member team. Prepared Test plans, Complex Test scenarios, validate the WIT’s submitted by the Development for each sprint and approve them. Review of Traceability of various requirements across the Test Scenarios and Test scripts covered by offshore team.

Offshore coordination on daily basis, clarify various questions/clarifications raised by offshore team by interacting with the Business teams. Review of Test estimates prepared by offshore team for various Sprints and make modifications on need basis. Monitor the offshore team activities and review of test defects logged by team members.

Provide support to the UAT team by providing them various test scenarios and test data. Work with onsite development teams; Help them in Unit testing and provide them test scenarios/ test data on need basis. Prepare team weekly/monthly status reports and share it with client teams.

Prepare Test Execution summary reports and Defect Summary Reports, sign off documents at the end of each sprint and submit to the UAT. Plan User testing activities and help users in UAT, obtain signoff documents from users and submit to Business team.

Express Scripts (Atlas) Orlando, FL 09/05/2009 to 01/14/2011

QA Lead

Tools/Utilities: Cantura, Java using the Bounce2.0, Oracle 10g, Cognizant2.0, I-Compare, ADPART, View, QSMART, SoapUI, SQL server 2008

PROJECT DESCRIPTION:

ATLAS application is a Cantura based, developed, used and maintained for providing end to end solutions for the Pharmacy Benefit Management system. Using ATLAS system, Cur script handles multiple operations like Managed Care, Clinical, Pharmacy, Tech Support, Billing and Reimbursement etc. Patient’s information is kept confidential by following HIPAA and PHI Rules. ATLAS maintains and tracks the patient enrollment for insurance, drug details for the Patients based on prescription and the shipment for the drugs. ATLAS provides the quick Reference to patient information for the patient care coordinators by easy access to UI through User friendly menus. Referral gets created for the patient based on the physician request and Orders are generated systematically. With appropriate pharmacist checks over the referral and the order, the order gets processed through the system and dispensed to the patient at the Earliest without any issues. Orders will be processed through all stages by an automated Process and tracked across the stages with notes by each pharmacist or the representatives Stored on the application for reference.

Performed Embedded Testing and Release Testing activities following the agile Methodology.

Prepared Test plans, Complex Test scenarios and Test scripts. Review of Traceability of various requirements across the Test Scenarios and Test scripts covered by offshore team. Offshore coordination on daily basis, clarify various questions/clarifications raised by offshore team by interacting with the client teams. Review of Test estimates prepared by offshore team for monthly releases and make modifications if needed. Monitor the offshore team activities and review of test defects logged by team members.

Testing of various web services using SOAPUI tool and validate the data integrity across the applications.

Testing of Credit card service involving the Credit Card Transactions, Cash Payments and Cash reversals in Atlas application. Involved in various embedded testing activities like attending daily stand up meetings, Schedule meetings with BA in understanding the requirements and work with Dev team in validating the requirements across the iterations. Work with external teams; identify the test data for various external teams on need basis.

Perform Data Migration testing and validate the data migrated across the databases. Prepare team weekly/monthly status reports and share it with client teams. Prepare Release Mile stones document to track the testing progress and testing effectiveness document for monthly releases.

Prepare Test Execution summary reports and Defect Summary Reports at the end of release. Plan User testing activities and help users in UAT, obtain signoff documents from users and submit to client audit team.

Prescription Drug Event (PDE), Deer Field, IL 2008/2009

QA Lead (04/2009 to 08/2009)

Tools/Utilities: Java using the Bounce2.0, Oracle 10g, Unix batch jobs, Cognizant2.0, I-Compare, SoapUI, QSMART, QVIEW, QTP.

PROJECT DESCRIPTION:

Prescription Drug Event (PDE) is a software application used by WHS for its PBM activities. Every time a patient fills a prescription covered under Medicare Part D plan, plans must submit a summary record to CMS. This summary record is PDE record. The submission of the records to CMS is achieved through PDE. The PDE record contains the Prescription Drug cost and Payment data – Payments made by Part D sponsors, other payers, beneficiaries. WHS, as a PBM, generates PDE reports for its Part D clients and transmits them to CMS for payment calculation and reconciliation. The data related to Claims submitted by Pharmacy to claim adjudication engine, Claims that are re-adjudicated by claim adjudication engine, Reprocessed PDE claims with Internal and external errors and Claims manually inserted by business users are proceeding by PDE. The major processes in PDE are Extract process – Creation of PDE report using claim and payment data, Submission of PDE report to CMS for Client, Error handling – Resolve the errors in the records rejected by CMS and Resubmission of records to CMS once the errors are resolved. The project is mainly developed in Java using the Bounce2.0 Framework and basically it’s a Web portal. The backend is Oracle database and various UNIX batch jobs are developed as part of data stage.

Worked in Agile methodology Project. Studied the various internal systems of the client and PDE 2008 architecture. Requirements study for PDE 2008 and 2009 enhancements. Preparation of complex Test scenarios and Test scripts.

Review of Traceability of various requirements across the Test Scenarios and Test scripts covered by team.

Preparing Ambiguity and Clarification Document on daily basis and share it with client.

Involved in complex testing and defect reporting. Involved in monitoring the team activities and review of test defects logged by team

Members. Involved in preparing the weekly status reports and share it with client teams. Preparing Execution summary reports and Defect Report.

Preparing status reports and attending various review meetings. Attend the Test Scenario/Scripts review meetings and attend the Test scripts sign off meetings.

Integrated Health Platform, Eagan, MN 01/2008 to 04/2009

QA Lead

Tools/Utilities: Rational Clear Quest 2003, Rational Manual Tester, Rational Test manager, Rational Requisite pro, Hermes, SoapUI, Altova XML spy, Mainframes

PROJECT DESCRIPTION:

IHM stands for Integrated Health Management and the objective is to integrate the BCBSMN Providers and Members database with the Alineo product which is a healthcare management product designed and developed by MEDecision Company. Not only integrating the database but BCBSMN plans to implement Alineo through BCBS for care management which includes Case Management, Disease Management and Utilization Management.

Analyze Business Requirements using Rational Requisite Pro for different modules. Estimating the total efforts required for execution. Create XML’s using Altova XML Spy, prepare test scripts using Rational Manual Tester. Implement and create test cases suite for Execution using Rational Test Manager.

Defect logging using Rational Clear Quest. Plan and coordinate work to offshore Review their work before delivering it to the client.

Analyze/Review defects raised by the offshore team and assigning to developers. Prepare the status reports on daily basis and reporting to the client. Attend checkouts on weekends with the client for production support.

Acquire good application knowledge in the Project to become a. GO TO. Person for all technical questions.

Train and support the client team for Project related technical issues. Being a QA lead for the team, guided/mentored other client team members on the best methodologies/approach to be followed in order to complete the tasks within the given time frame.

Explain the client employees about the requirements and process to be followed for testing the application.

Blue Cross Blue Shield of Minnesota, Eagan, MN 08/2007 to 12/2007

QA Lead

Tools/Utilities: VB6, VB.net, ASP.net, HTML,

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