Mick Crain

adgg8y@r.postjobfree.com:adgg8y@r.postjobfree.com

361-***-****

SUMMARY

** ***** ** ********, ********, and healthcare experience

EpicCare Ambulatory and Beacon experience

I have extensive experience with Ambulatory reporting solutions, including the analysis, business use, development, testing, and support of Epic reports; he also excels at building and maintaining Ambulatory user security classes and templates

Most recently with Franciscan Hospital, I completed sophisticated Epic specialty build tasks (such as specialty SmartTools), executed testing and dress rehearsal, and provided go-live support for a large-scale Ambulatory installation

All projects entailed beginning to end implementations for all specialty clinics. Including Physician Note Templates and clinic documentation.

Experience

Christus Health System, Corpus Christi, TX

Senior System Analyst- (2017 to 2020)

Provided physician support to the South Texas region

Provided new software solution to improve physician offices workflow

Implemented PACS cloud solution software to specialty clinics

Project management implementation of new clinics

Rounded 20 clinics a week to support physicians requests and fix issues

Wheaton Franciscan Healthcare, Milwaukee, WI

Senior Consultant –Ambulatory (2015 to 2017)

Ambulatory Security Analyst

Provided expertise on decisions made on end users and profiles security access.

Created Ambulatory Encounter conversions in System Definitions Master File

Corrected issues in Specialty Clinics

•Security Template updates

•End User Support issues

•Preference List Customization

•New department build/additions

•Physician Progress Note build additions/customization

•Created and submitted Change Control Incidents

Created and Managed Epic Sherlock Incidents

Supported clinics and corrected issues during Hospital wide go live in the Command Center

Franciscan St. francis health, Indianapolis, IN

EpicCare Ambulatory Clinical Team (2015)

Provided specialty clinical site support for a variety of end users including physicians

Completed customization build for rheumatology and urology SmartTools

Created dress rehearsal scripts for rheumatology and urology clinics

Provided dress rehearsal support in rheumatology, urology, endocrinology, infectious disease, allergy, pulmonology, PFT, pediatrics, cardiology, coumadin, sleep study, family practice, gastroenterology, OB/GYN, internal medicine, pediatrics, dermatology, ENT, general surgery, physical therapy, dermatology, oncology, orthopedics, optometry, and audiology specialty clinics

Designed future state workflows for rheumatology and urology clinics

Created test patients and scheduled patients to specialty clinics for dress rehearsal

Provided physician go-live support for rheumatology, physical therapy and endocrinology

Harris Health, Houston, TX

EpicCare Ambulatory Clinical Team (2014 to 2015)

Provided clinical site support

Tested the new clinic location

Provided SureScripts and e-prescribing support

Managed Ambulatory issue ticket system

Atlantic Health System, Morristown, NJ

EpicCare Ambulatory Builder (2014)

Visited clinic sites and provided gap analysis validation sessions with specialty physicians

Completed reference lab build that was used for specialized tests via LabQuest

Provided BCA setup, custom downtime reports, and updated downtime policies

Loaded and provided environment migrations for IMO, SNOMED, ICD-9, and ICD10

Built, tested, and certified SureScripts and E-Prescribing

Completed pediatric specialty build for GI, oncology, rheumatology, CDC, primary care, endo, diabetes, gastroenterology, behavioral health, surgery, genetics, nephrology and physiatry specialties

Lahey Health, Boston, MA

EpicCare Ambulatory Builder (2013 to 2014)

Visited clinic site and completed workflow validation sessions with clinic directors and physicians

Presented current and future state workflows to specialty physicians and clinic directors

Completed onsite specialty clinic Discoveries

Provided Ambulatory workshop sessions for clinic physicians

Sutter Health, Sacramento, CA

EpicCare Ambulatory ICD-10 Analyst (2012 to 2013)

Implemented and updated ICD-9 to ICD-10 conversion

Presented ICD-10 updates and current processes to physician champion and clinic directors

Analyzed INIs as they relate to Ambulatory Product Team in support of the ICD-10 project including; Window Manage, Profile, History Questions, Rules, Custom Programming Points and extensions and Growth Charts

Created and modified records within Shared Configuration, EpicCare Profiles, Visit Navigator History Template, Rules, Programming Points, and Growth Chart master files in support of the ICD-10 project

Created scripts for unit and integrated testing

Participated and supported enterprise testing

Duke University, Durham, NC

EpicCare Ambulatory Curriculum Developer (2012)

Implemented customized curriculum for Cardiology, Social Work and Nutrition departments

Provided the tools, expertise and experience to support the implementation

Involved in command center during first clinic wave go-live support and corrected issues

Supported providers during go-live for the internal medicine clinic

Served as the lead trainer for the Social Work, Nutrition and Cardiology clinics

Moses Cone Health System, Greensboro, NC

EpicCare Ambulatory Builder (2012)

Implemented customized build for the Cardiology Clinic

Provided the tools, expertise and experience to support the big bang implementation

Participated in the design, build and testing of EpicCare Ambulatory applications

Supported providers during go-live for the internal medicine clinic

Built Provider and User records

University of Chicago Hospital, Chicago, IL

EpicCare Ambulatory & Beacon Analyst (2011)

Provided the tools, expertise and experience to support the Epic Beacon implementation

Worked with clinical SMEs to understand, document and validate workflows

Facilitated weekly physician meetings to demonstrate future workflows, build and project status

Documented workflow design and validation sessions

Participated in the design, build, and testing of EpicCare Ambulatory and Beacon applications following UCMC project approach

Participated in developing test plans and scripts and conduct unit, regression and application and integrated testing

Worked collaboratively with production teams to identify and address issues that cross the project and production operation environments

Provided bi-weekly status reports, timesheets and expense sheets to project manager for approval

Facilitated reporting definition, identification of report users and aid in the report development

Aided in the development and support of training and go-live activities

Participated in meetings upon project manager’s request

Driscoll Children’s Hospital, Corpus Christi, TX

EpicCare Ambulatory Application Coordinator (2008 to 2011)

Completed a full cycle implementation including design, build, validation and optimization

Served as Epic system analyst for implementation planning and rollout of the Ambulatory specialty clinics

Performed issues troubleshooting, resolution and reporting during the go-lives

Served as physician liaison representing Epic Ambulatory and provided direct go-live support to clinics

Built and managed E-Prescribe network and interfaces; and managed SureScripts vendor relationship

Managed IMO and SNOMED imports and updated diagnosis codes in Epic

Managed project management plan and timelines for Epic implementation

Performed issue troubleshooting and resolution

Built and managed Ambulatory security templates and security classes

Built EpicCare Ambulatory master files including; Order Transmittal, Workflow Engine Rules, Order Rule Editor, Results Routing and History Navigators, Clin Doc, Visit Navigators, Doc Flowsheets, Preference Lists and SmartTools, Security, Templates, Security Classes, User Roles, Provider and User records, Technical, E-Prescribing Build and IMO Uploads

Clinical Hematology/Oncology Research Assistant/Associate (2006 to 2008)

Prepared technical reports, summaries, protocols and consents

Maintained familiarity with current scientific literature and contributed to the process of a project within cancer research

Investigated, created and developed new methods and technologies for project advancement

Developed the Ambulatory billing process and facilitated training

Developed, facilitated and administered the outpatient clinics resource enterprise scheduling software

Prepared protocols for IRB submission of cancer research protocols

Administrator of Outpatient and specialty clinics enterprise scheduling system, and Outpatient and specialty clinics billing

Developed and updated clinic charge sheets

Facilitated training for the hospital information system, scheduling system, billing system, lab system and GE PACS radiology system

Organizational Development Instructional Designer (2004 to 2006)

Provided mentoring, education and development assistance to Driscoll Children’s Hospital employees on the use of instructional technology in the classroom

Worked with the subject matter specialists to ensure effective teaching and learning strategies were utilized

Provided consultation to employees in the application of instructional design and the use of instructional technology tools in the delivery of instruction

Planned, developed and educated employee development workshops and other activities in areas of instructional design and in the use of specific instructional technology tools

Ensured the instructional integrity of course development projects through systematic design and clear writing of scripts, narratives and storyboards

Provided consultation to employees in the application of instructional design and the use of instructional technology tools in the delivery of instruction

Led development workshops and other activities in areas of instructional design and in the use of specific instructional technology tools

Clinical Technology Education Specialist (2002 to 2004)

Served as clinical application trainer in Medical Records, Health Information Systems, PACS GE Radiology Imaging and Lab Information Systems

Trained Microsoft suite including; Word, PowerPoint, Excel and Access

Acted as learning management systems trainer

Assisted in developing, implementing, conducting, documenting and evaluation of non-clinical training including but not limited to staff and management development

Developed clinical needs assessments

Facilitated general orientation program

Evaluated the effectiveness of education programs

Credentials

Texas A&M University

Texas A&M - Bachelor of Arts in Communications

Texas A&M - Master of Science in Education Technology

Texas A&M - Post Graduate Certificate in Health Care Administration

Graduated with Honors Cum Laude GPA 3.8

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