Food Safety Sales Representative

NOUREDDINE OUADDOUH

Abu Dhabi, United Arab Emirates

Mobile No. +971*********

Email Id: *********-***@*******.***

Nationality: Moroccan

DOB: 17/06/1987

OBJECTIVE:I am seeking an existing and challenging position which offers variety opportunities, where my academic background, experiences and personal skills could be best utilized and developed.

PROFESSIONAL EXPERIENCE

Luxury Senior Sales Representative Brand-In-Charge

DFS Middle East LVMH Group Abu Dhabi International Airport

January 2016 – present

●Being an ambassador for the brand and presenting their unique style.

●Inspire customers and exceed their expectations by providing a luxury selling experience to all by using an excellent product and brand knowledge

●Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Manager.

●Provide customers with information on daily deals and promotions

●Ensure that all products are well stocked/tidy and organized

●Achieve individual revenue and customer service targets to support delivery of team/departmental targets.

●Cashiering, handling payments with multi-currency, and card payment.

●Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation

●Take initiative to continuously enhance technical skills.

●Preparing out of stocks forms/making weekly report to share with department manager

●Ensure all planograms are maintaining upon request in proper manner

●Productive with a team by creating ideas based on our customers’ needs to exist our sales monthly target.

Call Center Agent

DFS Middle East LVMH Group Abu Dhabi International Airport

December 2014 to January 2016

●Manage large amounts of inbound and outbound calls in a timely manner

●Follow communication scripts when handling different topics

●Identify customers’ needs and clarify information, research every issue and provide solutions

●Seize opportunities to upsell products when they arise

●Build sustainable relationship and engage customers by taking extra mile,

●Keep records of all conversations in our call center database in a comprehensible way

●Frequently attend educational seminars to improve knowledge and performance level

●Meet personal and team targets,

●Follow up with customers after sale to ensure that we meet their expectations

Head Waiter

Le Royal Méridien Hôtel Abu Dhabi

August 2013 – October 2014

●Greet the guests and guide them to their tables.

●Communicate to the guest and provide assistance with their queries.

●Coordinate with the waiters, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

●Observe guests and ensure their satisfaction with the food and service.

●Promptly respond to guest with any additional request.

●Maintaining proper dining experience, delivering items, fulfilling customer needs.

●Obtaining revenues, issuing receipts, accepting payments, returning the change.

Customer Service Agent

Casablanca Mohammed V International Airport - CMN Airport

2012 – 2013

●Assist passengers with self-service check-in kiosks.

●Inspect and verify passenger documentation.

●Issue boarding passes and reschedule passengers affected by flight interruptions or

Cancellation

●Manage passenger baggage processing including handling and fee calculation if applicable.

●Assist passengers as needed through arrival and check in processes including support for

●Passengers with special requirements such as unaccompanied minors (UM), VIP passengersand passengers needing wheelchair assistance.

●Direct passengers through Customs, Immigration as required.

●Make public address announcements as required.

●Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate

Checked bags (cleared through security) are made available for loading upon departure and

Delivery to passengers upon arrival.

●Comply with Casablanca Airport (CMN) Standard Operating Procedures (SOP’s).

●Operate computers and specialist equipment such as air-bridge, scanners and airline specificsoftware.

●Produce work-related documentation when required.

●Maintain the highest standards of safety and security at all times.

EDUCATIONAL QUALIFICATION:

ATAM PROGRAM: Agents in Air and Maritime Transport

Group CFPNC Institute Formation Maritime and

Aviation Tourism - 2015

●Regulatory Training

●Technical and general English

●PNC function

●Air Regulations

●Security and Rescue

●Aeronautical First Aid

●Hazardous Material

Secondary School Education– 2007 to 2008

Institute Al Mender Al Jamill Morocco

●Literature

APPRENTICE / TRAINING CERTIFICATE:

DFS University the Center for Talent Development

●Understanding DFS

●Understanding Yourself

●Understanding DFS Luxury Customers

●Understanding DFS Brands and Services

CERTIFICATE:

SYSCOMS College Abu Dhabi Authority Food Safety

●Food Safety Certificate

KEY SKILLS:

Leadership, Teamwork, Conflict Resolution, Time Management, Effective Communication, Coordination, Ability to work under pressure, Decision Making, Adaptability, Forecasting, Planning, Reporting, Creativity

LANGUAGES:

Arabic – native English – fluent French – good Spanish – basic

REFERENCES:

Upon request

Contact this candidate