Customer Care Manager
Resume:
Cover Letter
Thank you for giving me the opportunity to apply for a position at you company.
I was the personal assistant of the Company Director at Denmar Estates for 3 Years. I performed a wide range of clerical and administrative tasks for the Company Director and Department Managers. My work is always accurate and on time. The Company Directors diary, travel, accommodation filling, typing was part of my daily planning. I was in charge of the clothing department of the company, seeing that all uniforms are ordered correctly and within each department’s budget.
Part of my job was arranging meetings with unions, applying for work permits for all seasonal staff, corresponding with staff on a daily basis. Monthly Salaries and Wages, Seasonal workers Bi-weekly wages. Giving feedback on all departments with month end reconciliation to Financial Manager.
My last job I was working at a Real Estate Agency as reception, Rental Agent and Bond Originator. I am very good at multi-tasking.
I am a very hard worker and do my work with a lot of pride. I can easily work in a team or individual. I am friendly, on time, very neat and have the will to learn and expand.
I see myself as a reliable, honest, hardworking, enthusiastic person who is able to take control, coordinate and motivate others as well as myself. I have good planning and organisational skills, friendly and driven.
I work well under pressure or no pressure, can meet deadlines.
I have 3 years experience with VIP Payroll (Classic and Premium)
Experience in Easy File, E-filing to SARS and personnel administration.
4 years experience in medical aid administration as well as debtors and creditors.
19 years experience in customer care. Very good telephone ethics.
Kind regards
Zuanine Meyer
PERSONAL INFORMATION
FIRST NAME : Zuanine
SURNAME : Meyer
RESIDENTIAL ADDRESS : 19 Kremetart Ave
Glen Marais
Kempton Park
CONTACT NUMBER : 079-***-****
EMAIL ADDRESS : ************@*****.***
IDENTITY NUMBER : 810-***-**** 08 2
DATE OF BIRTH : 1981-05-26
GENDER : Female
NATIONALITY : RSA
MARITAL STATUS : Married
DEPENDENTS : 2 (Two)
DRIVERS LICENCE : Code 8 (Own transport)
HOME LANGUAGE : Afrikaans
OTHER LANGUAGE : English – Well spoken & Writing
EDUCATIONAL HISTORY
LAST SCHOOL ATTENDED : Voortrekker High School
Bethlehem
HIGHEST STANDARD OBTAINED : Grade 12 1998
SUBJECTS PASSED : Afrikaans 1st Language
English 2nd Language
Business Economics
Typing
Geography
Needle work
GENERAL WORK EXPERIENCE
General Office Administration
Personnel Administration
Data Capturing
Payroll Administration
Secretarial
Receptionist
Switchboard
Debtors
Creditors
Mortgage Bond Originator
COMPUTER LITERATE
Microsoft Word
Microsoft Excel
Windows 97
VIP Payroll Classic
VIP Payroll Premier
Windows Vista
Outlook Express & Internet
Med E Mass
Deal Maker
EMPLOYMENT HISTORY
COMPANY : Blue Key Property Brokers
POSITION HELD : Receptionist
Mortgage Originator, Intern Estate Agent
PERIOD OF EMPLOYMENT : 1 Nov 2015 – 15 December 2017
(Husband transferred to Gauteng)
DUTIES : Reception
Rentals
Mortgage Applications
Sales Agent
CONTACT PERSON : PW Viljoen
POSTION HELD : Company Director
CONTACT NUMBER : 082-***-****
COMPANY : Geldenhuis Physiotherapist
POSITION HELD : Debtors Clerk
PERIOD OF EMPLOYMENT : 1 Dec 2009 – 30 Oct 2015
DUTIES : Appointments
Reception
Debtors
Medical Aid Administration
Reconciliation of accounts to Bank statements
CONTACT PERSON : Mrs Tshepiso Ngozo
POSTION HELD : Account Manager
CONTACT NUMBER : 058-***-****
COMPANY : Denmar Estate (PTY) LTD
POSITION HELD : Wage Clerk / HR
PERIOD OF EMPLOYMENT : 1 Nov 2006 – 31 Nov 2009
DUTIES : Human Resources
Appointments
Leave
Overtime
Injury on Duty (WCA)
Driving and Acting Allowances
Claims
Leave and Pension
Service Bonuses
Terminations
Retirements
Provident Fund
Salary Queries
Update of Job Grades
Update of Contracts
General Office Administration
Handle of all faxes and information
533 Monthly staff members
1839 Seasonal Workers
General Experience
Month End Reports
Personnel Administration
All Personnel Administration and Data on VIP System
Payroll Administrator
All Payroll admin
Print Payslips
All Deductions
All Allowances
Leave Discounting
Garnishee Orders
Salary Increases
Salary Queries
Casual Wages (Bi-weekly)
Monthly Wages
Monthly Salaries
Unions
Work Permits
Secretarial
All Secretarial functions for 3 Managers
Personal Assistant to Company Director
Receptionist
Switchboard
Minutes of Meetings
Arrange all Meetings
CONTACT PERSON : Marietjie Labuschagne
POSTION HELD : Financial Manager
CONTACT NUMBER : 058-***-**** x 102
CONTACT PERSON : Mr D.H. Osler
POSTION HELD : Company Director
CONTACT NUMBER : 058-***-**** x 106
COMPANY : Lewis Stores
Kimberley and Zastron
POSITION HELD : Credit Clerk
PERIOD OF EMPLOYMENT : Oct 2002 – Oct 2005
DUTIES : Account Controlling
Record keeping of all HP Files
General Admin
Dealing with all customers on a daily basis
CONTACT PERSON : Andre Meyer
POSTION HELD : Store Manager
CONTACT NUMBER : 082-***-****
CONTACT PERSON : Sureen Knoetze
POSTION HELD : Regional Account Manager
CONTACT NUMBER : 082-***-****
COMPANY : Nashua Bethlehem
POSITION HELD : Office Clerk
PERIOD OF EMPLOYMENT : Feb 1999 – Sep 2002
DUTIES : General Administration
Filling – Archive
Reception
Customer Care
CONTACT PERSON : Marista Deysel
POSTION HELD : Manager
CONTACT NUMBER : 058-***-****
Curriculum Vitae
Zuanine Meyer
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