Héctor A. Centeno

Hollywood, FL • 727-***-**** • adgg4z@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/hector-centeno/

Senior Technology Executive

Simplify. Unify. Execute. Transform.

Transformative, visionary, and operational global IT leader with 20+ years of experience with complex, enterprise-level infrastructures. Successful in developing dynamic profit-driven technology by leading the planning, development, and execution of IT strategies and solutions. A consistent history of collaboration within C the suite that evolves technology as enablement to accelerated business goals. Consistent in lowing TCO and passionate about developing high-functioning teams that drive profitability. It has proven ability to align business units to desired and repeatable results.

Provide broad-based strengths in:

Executive & Board of Leadership

Strategic Planning & Management

Staff Development & Mentoring

International Expansion & Leadership

Cybersecurity Mitigation & Management

Budget Development & Management

Contract & Bid Negotiations and Management

Outsourcing Relationship Management

Crisis Management & Quality Assurance

Cloud Management & 24/7 Support

Business Process Reengineering

Program and Project Management

Enterprise Architecture Strategy and Governance

M&A Support & Management

Application Development & Management

Infrastructure & Cloud Architecture

ITIL Deployment & Management

IT Audit & Remediation

Corporate & Sales Operations

Supporting Organization of 20M-6B in revenue

Professional Experience

KnowBe4 Inc., Clearwater Florida 2019 – 2020

KnowBe4 is the world's most extensive security awareness training and simulated phishing platform that helps you manage the ongoing problem of social engineering with 1000 employees in 3 regions, seven countries, and 8 Offices. Approximate revenue is $200M

VP of IT and Operations - As the VP of IT and Operations, I was responsible for the strategic alignment of the IT Department globally. Head of four IT areas within KnowBe4; Operations, Infrastructure, Enterprise Applications, and R&D. Manage a budget of approximately $45M. Oversight of critical financial decisions, negotiating with vendors, identifying cost savings opportunities, and day-to-day expense management. Responsibility for all architectural design & planning of the current cloud infrastructure and enterprise applications, deployment, and maintenance of all desktop and endpoints, network telecommunications, security, storage, and managed and development of an R&D team.

• Executive Leadership: Plan and develop the enterprise technology vision and strategy, working closely with Executive leadership teams to adopt a formalized technology governance structure. Develop plans for strategic initiatives and monitor the delivery of mission-critical projects. effort globally resulting in a 20% growth of revenues

• Organization & Talent Management: Supervise, recruitment, and identify, develop, and retain high-performing team members, empowering them to elevate their level of responsibility, span of control, and performance. Significantly improve overall technology performance by replacing non-performing IT personnel and implementing continuing education for IT staff.

• Strategy and Planning: Transform and develop IT strategies, including leading strategic IT and telecommunications/network initiatives, application portfolio, and IT projects to align IT enterprise objectives to business objectives and policy, and define the IT roadmap and execute on short- and long-term goals. Advising the executive management team in M&A due diligence items that were related to IT and other areas. Participated in strategic and operational governance processes of the Organization. Proactively advised the executive management team on the emerging technologies and digital trends that were most relevant to the company's goals and evolving needs.

• Systems & Applications/Project Management: As head of internal R&D and infrastructure, implemented an agile methodology for planning and executing all change management initiatives, including AWS Infrastructure and R&D. Using this methodology allowed me to manage my projects and development priority, speed to delivery of products and services, and keep control of the plans and budgets. Oversee management of a portfolio of technology projects using defined project management methodologies, effective communication with project champions/sponsors, and management of resources and other project constraints. Effectively prioritize and maintain control over project management activities. Ensure the review of all hardware and software maintenance agreements on acquisition to capitalize on economies of scale.

• Operation Management: Ensuring that the performance, reliability, and scalability of the KnowBe4's technology infrastructure are up to standards and using best practices. Ensuring 99.99% uptime on both Systems and Network. Ensure the IT system and network operation adhere to applicable laws and regulations and establish lines of control for all current and proposed information systems.

• Standardization: Decreased time spent on administrative tasks 50% and time for failed system remediation from three days to one through the implementation of standards and procedures. Developed best practices and management methodologies using Enterprise Unified Process and ITIL standard models.

• Enterprise Infrastructure/Technology Build: Responsibility for all architectural design & planning of the current cloud infrastructure and enterprise applications, deployment, and maintenance of all desktop and endpoints, network, telecom, security, storage, and managed and development of an R&D team.

• Cloud Computing- Adopted a cloud-first strategy and was 90% in the cloud. Primary responsibility was for all IaaS (Infrastructure as a Service) cloud hosting partners as well as connectivity to all of our various cloud partners (AWS, Azure, GSuite, Microsoft Office 365, Salesforce, NetSuite, MuleSoft, Zendesk, Dayforce, etc.). Leading the strategy around the maintenance and development of systems while managing all aspects of KnowBe4 technology infrastructure, operations, and R&D.

• Applications Management: Reviewing, approving any upgrades or releases to the applications. Defining and regularly evaluate application solutions, ensuring optimal use of resources, and maximizing efficiency. Manage all enterprise applications, including NetSuite, Xactly, Vertex, Salesforce, HubSpot, Zendesk, and Dayforce, etc. Managed domestic and offshore developers in multiple countries, including India, Germany, Netherlands, United Kingdom, South Africa, Singapore, Dubai, Japan, Norway, etc. Developed numerous products on time and in the budget. Worked with domestic developers for our ERP and CRM systems producing a Customer Health Dashboard, Channel Partner portal, Procure-to-Pay, that all contribute to our bottom-line EBITDA.

• Budget Management/Cost Control: Developing, tracking, and controlling the information technology annual operating and capital budgets; Developing business case justifications and cost/benefit analyses for IT spending and initiatives. Reducing the IT budget by 30% in negotiations of old and new contracts. Oversight of critical financial decisions, negotiating with vendors, identifying cost savings opportunities, and day-to-day expense management.

Faro Technology, Lake Mary Florida 2015 – 2018

FARO is the world's most trusted source for 3D measurement, imaging and realization technology with 2000 employees in 3 regions 36 countries and 47 Offices. Approximate revenue is $500M: Public: NASDAQ: FARO

Global Director of IT -As the Corporate Director of IT for global operations, my responsibilities are to provide vision and leadership for developing and implementing information technology initiatives. These initiatives were per the mission and business objectives of Faro Technology. As an IT leader, I have planned and implemented Enterprise IT systems and infrastructures in support of Faro's operations to improve service quality, organic growth, and cost-effectiveness. I'm responsible for corporate oversight of all aspects of the Faro information technology and system in a decentralized environment. Additional responsibilities include the development and implementation of IT policies, strategies, business processes, staff, and project management, with direct accountability for client satisfaction via ITIL processes. I played an instrumental role in identification, qualification, and negotiation with merger and acquisition prospects.

• Executive Leadership: Plan and develop the enterprise technology vision and strategy, working closely with Executive and Corporate leadership teams to adopt a formalized technology governance structure. Develop plans for strategic initiatives and monitor the delivery of mission-critical projects. Responsible for the strategic technology transformation, innovation, optimization & implementation in a multi-platform environment, and enterprise-level security & compliance.

• Organization & Talent Management: Supervise recruitment and identify, develop, and retain high-performing team members, empowering them to elevate their level of responsibility, span of control, and performance. Significantly improve overall technology performance by replacing non-performing IT personnel and implementing continuing education for IT staff.

• Strategy and Planning: Transform and develop IT strategies, including leading strategic IT and telecommunications/network initiatives, application portfolio, and IT projects to align IT enterprise objectives to business objectives and policy, and define the IT roadmap and execute on short- and long-term goals. Coordinated and evaluated the deployment of current and future IT systems across the Organization, bearing in mind the decentralized nature of Faro operations. The ability to drive top-line growth and control costs by centralizing specific key system capabilities (such as Salesforce and SAP Systems). Developed a multi-year technology strategy and roadmap to support Faro growth and cost objectives initiatives.

• Systems & Applications/Project Management: Reducing software downtime from 50% to <5%. Oversee management of a portfolio of technology projects using defined project management methodologies, effective communication with project champions/sponsors, and management of resources and other project constraints. Effectively prioritize and maintain control over project management activities. Ensure the review of all hardware and software maintenance agreements on acquisition to capitalize on economies of scale.

• Operation Management: Ensuring that the performance, reliability, and scalability of the Faro's technology infrastructure are up to standards and using best practices. Ensuring 99.99% uptime on both Systems and Network. Ensure the IT system and network operation adhere to applicable laws and regulations and establish lines of control for all current and proposed information systems. Promote and oversee strategic relationships between internal IT resources and external entities.

• Standardization: Decreased time spent on administrative tasks 50% and time for failed system remediation from three days to one through the implementation of standards and procedures. Developed best practices and management methodologies using Enterprise Unified Process and ITIL standard models. Built mock NOC to test and show proof of concept for new technologies and contributed to key strategy and projects impacting the Q&A platform.

• Services Level Agreement: Reduced outstanding tickets 70% in five months, redesigned support center workflow to improve performance, decreased customer complaints 95%, and increased satisfaction of 60%.

• Enterprise Infrastructure/Technology Build: Consolidated and stabilized servers improving hardware uptime from 70% to 99%. Reanalyzed network traffic eliminated unnecessary routing and equipment and reduced costs by 60%. Upgraded the network and wireless infrastructure globally and creating a global wireless solution. Defined standards and policies for IT enterprise technologies. Ensured that the performance, reliability, and scalability of the FARO technology infrastructure are up to standards by using standard best practices. Coordinate the management of all aspects of local area network and MPLS based wide area network, including security systems, switches, routers, VPN, firewall, monitoring, and reporting systems.

• Information and Cybersecurity Management: Responsible for the oversight and management of all IT information and Cybersecurity. Define, deploy, and manage information security management procedures and processes. Responsibilities encompass managing and delivering identity management services and assuring compliance with data classification and network security policies. Assist the Faro, Internal and External Audit to determine bi-annual SOX, NIST, ISO, and PCI scope for IT systems on-premise and cloud. Coordinate with Internal and External Audit all IT SOX /PCI related activities, including bi-annual testing and provide evidence as requested. Coordinating remediation activities across all business units and functional areas during the testing period. Managed role-based access of cloud services and enforce security configurations through Identity and Access Management (IAM) via MS AIM, and Kafka.

• Cloud Computing- Using cloud computing and reducing costs by 40%, increased connectivity by 90%, and increased user satisfaction 90% by implementing high-availability and redundant infrastructure with exceptional uptime percentage. Overseeing and Managing complex cloud infrastructures like Office 365, Salesforce, Okta, SAP, Workday, Box.com, SharePoint, Slack, WebEx, and other cloud base solutions. Increasing productivity by 60% and increased application availability by 80% using cloud base technologies including Okta, Office 365, Service Now, Eloqua, JIRA, Smartsheets, Salesforce, SAP S/4 HANA, Azure, Rackspace, AWS, Workday, Box.com, SharePoint, Slack, Zoom and other cloud base solutions.

• Vendor Management: Reviewing, approving, and negotiating significant contracts for computing and telecommunications services and equipment. Manage all existing and potential vendor relationships. Coordinate software acquisition with vendors and the company's business units. Defining and regularly evaluate IT organizational structure and service deployment strategy considering in-house vs. third-party services and solutions, ensuring optimal use of resources and maximizing efficiency and business process support.

• Budget Management/Cost Control: Developing, tracking, and controlling the information technology annual operating and capital budgets; Developing business case justifications and cost/benefit analyses for IT spending and initiatives. Reducing the IT budget by 20% in negotiations of old and new contracts.

LUTHERAN LIFE COMMUNITIES, Arlington Heights, IL 2011 – 2015

Lutheran Life Communities is a not-for-profit, faith-based organization, Lutheran Life Communities (LLC) is committed to never asking a resident to leave because of outliving his or her financial resource. LLC recognized as an international leader in residential and life care services with 10 locations and Facilities in Illinois, Indiana, and Florida. The approximate revenue is $700M. Private: Non-for-Profit

Corporate Director of IT — Selected by the Board of Directors and CEO to rehabilitate the inefficient and segmented technology infrastructure, improve staff performance, and morale and align IT with the Organization's strategic and long-term business plans. Accountable to 10 locations, 4000 users, and applications in Windows 2008-2012 Active Directory environment). Responsible for over $30M budget, 3 IT managers, 15 IT staff, data and technical service centers, communication networks (voice and data), application development, and computer systems operations. Slashed support costs $2M+ annually in the first 18 months.

• Executive Leadership: Planned and developed the enterprise technology vision and strategy, worked closely with Executive and Corporate leadership teams to adopt a formalized technology governance structure through the health system. Developed plans for strategic initiatives and monitor the delivery of mission-critical projects. Provided a vital eye to assist in recognizing, evaluating, and taking advantage of new technologies that provided a business advantage and meet corporate needs.

• Organization & Talent Management: Identified, developed, and retained high-performing team members, empowering them to elevate their level of responsibility, span of control, and performance. Significantly improve overall technology performance by replacing non-performing IT personnel and implemented continuing education for IT staff.

• Strategy and Planning: Transformed and developed IT strategies, including leading strategic IT and telecommunications/network initiatives, application portfolio, and IT projects to align IT enterprise objectives to business objectives and policy, and define the IT roadmap and execute on short- and long-term goals.

• Systems & Applications/Project Management: Oversee management of a portfolio of technology projects using defined project management methodologies, effective communication with project champions/sponsors, and management of resources and other project constraints. Effectively prioritize and maintain control over project management activities.

• Enterprise Infrastructure/Technology Build Reanalyzed network traffic eliminated unnecessary routing and equipment, and reduced costs by 33%. Upgrade of the network and wireless infrastructure for all eight sites. Defined standards and policies for IT enterprise technologies. Ensured that the performance, reliability, and scalability of the LLC's technology infrastructure are up to standards and using best practices. Ensure 99.99% uptime. Coordinate the management of all aspects of local area network and MPLS based wide area network, including security systems, switches, routers, VPN, firewall, monitoring, and reporting systems.

• Information and Cybersecurity Management: Responsible for the oversight and management of all IT cybersecurity and compliance. Define, deploy, and manage information security management procedures and processes. Responsibilities encompass managing and delivering identity management services and assuring compliance with data classification and network and cybersecurity policies. Participated in policy development specific to information security and frequent participation in security assessments within development and infrastructure projects. Identifying Lutheran Life Communities needs in the areas of Information Security, Data Privacy, Cybersecurity and technology infrastructure, and championing the initiation and delivery of appropriate solutions products and services to meet security requirements.

• Vendor Management: Reviewed, approved, and negotiated significant contracts for computing, information technology, telecommunications services, and equipment. Manage all existing and potential vendor relationships. Coordinate software acquisition with vendors and the company's business units.

• Services Level Agreement: Ensured continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance. Increased customer satisfaction by 75%. Routinely test server performance and security and provide network performance statistics and reports; develop strategies for maintaining server infrastructure. Established and regularly check and validate monitoring technologies to ensure performance metrics, alert criteria, and other monitoring functions are operating correctly.

• Budget Management/Cost Control: Developed, tracked, and controlled the information technology annual operating and capital budgets; Cut equipment expenditures $2M+ annually and reduced IT budget $600,000 through contract renegotiation.

Past Professional Experience

Sr. IT Consultant / Kolter Solutions / Orlando Health, Orlando, FL (Contractor) 2018 – 2019

Orlando Health (OH) is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. OH facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. The healthcare system also includes the Orlando Health Medical Group, one of the largest physician groups in the region with seven divisions and more than 600 physician's Approximate revenue is $3.5B

Managed and advised the IT leadership on the network, system, and security infrastructure and work on critical projects like the migration of Office 365 E-5 suite, Windows 7 to Windows 10 migrations and deployment, imaged and refresh of 25K devices including Bio-Med FDA approved equipment. Help with Freestanding ER buildout and pre-EPIC EHR assessment with Accenture.

Chief Information Officer / NIPPON Paint Company, Lansing, IL 2010 – 2011

Nippon is a Japanese based company and is the seventh-largest paint manufacturer globally based on revenue. Approximate revenue is $5.5B: Public: TYO - 4612

Managed technology for over 50 locations in 3 regions with over 2,000 servers and 16,000 users. Led a team of Support Services and Infrastructure Engineers, SAP programmers, and SAP and SFDC Analysts. Enforced and Managed J-SOX and Homeland Security compliance.

Director of Information Technology, Erie Family Health Center 2006 – 2009

Erie is a regional health care resource serving nearly 70,000 patients a year at 16 health centers spanning the west side of

Chicago to Waukegan. These sites include four sizeable primary care centers that offer integrated medical and dental health services, three additional large primary care centers, the region's oldest and largest comprehensive teen and young adult health center, and five school-based health centers. The approximate revenue is $50M. Private: Non-for-Profit

He managed a $5M+ IT operations and infrastructure budgets as well as implementation, cross-migration, configuration, and administration of all applications, server platforms, health system management, PMS, and EMR.

Education & Professional Development

MBA, Information Technology Management, Capella University, Minneapolis, MN, 2008

BA, Northeastern Illinois University, Chicago, IL, 2001

Certifications: CCNP MCSE Security+ CISSP

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