Manager Assistant

Suresh Jayaraman

Present Address: - Sports City Dubai, UAE.

Phone: +971*********

E-mail ID: ******.*****@*****.***

*.*********@*************.***

CAREER OBJECTIVE:

To manage the housekeeping operations of a reputed hotel and help it provides reliable and consistent customer services with a view to ensure utmost guest satisfaction with revenue maximization.

PROFESSIONAL SUMMARY:

An experienced professional with 16 plus years of experience in Housekeeping Operations spanning across renowned hotels. I have been a part of the pre-opening teams as well and helped in developing department operational procedures. Competencies include satisfactory customer service & comprehensive knowledge of various chemicals, equipment used in daily housekeeping operations.

Presently Working in Treppan Hotel & Suites by Fakhruddin- Sports City (Dubai) UAE, Assistant Executive Housekeeper & Department Head – (From May -2018 to Till Date) Four Stars Property - 304 Key Hotel and Apartments . Web: https://www.treppanhotels.com/

KEY RESPONSIBILITIES:

Directly Reporting to Hotel Operational Manager /General Manager.

Operational In charge & Department Head of Housekeeping.

Responsible for 304 Rooms including public area & laundry.

Maintaining Reports and Records as required.

Responsible for ordering operational supplies, chemical supplies for department.

Responsible for maintaining the housekeeping store.

Complete responsible for maintaining the lost & found items and records.

Maintain Excellent Scores in all aspects as per the Hotel standard SOP.

Coordinating with contractors, pest control, florist, Contract Cleaners, Cost Controlling.

Successfully maintaining Multiple Quality Assurance/Compliance by the Auditors, on the average highest achieved score of 8.9 out of 10.

Responsible for Handling all Development/Training/Appraisal of Staffs.

Handling a large scale housekeeping staffs + Outsource staffs team.

Actively participate & contribute to all Rooms & Housekeeping department’s daily functions to ensure the highest level of service is being delivered throughout the hotel at all times .

Prepare and control budgets for the department,

Ensure implementation of Health & Safety, Security Standards through active Participation on the Health and Safety Committee.

Preforming as Hotel Duty Manager when required by the Management.

In charge of departmental inventory Controls.

Covid 19 sanitization process every morning and time to time in common areas and other areas as well.

COST CONTROL

Monitoring in departmental costs controls.

Manage and control linen, rooms, and chemical inventories in order to minimise losses and confirm to all cost control measures, and that the department is always below budget.

Manage and control all guest room supplies and amenities according to Brand Service Standards.

Lost and preventive management records.

WORK EXPERIENCE:

Name of the Institution Designation Duration

TREPPAN Hotel & Suites by Fakhruddin-

Sports city (DUBAI) UAE

Assistant Executive housekeeper &

Department head

27.05.2018 to Till Date

Double Tree by Hilton Hotel & Residences-

Al Barsha (Dubai) UAE

Acting Assistant Housekeeping

Manager

27.04.2015 to 25.05.2018

Oceania Cruises line Riviera, (USA) Housekeeping Supervisor 19.04.2014 to 15.04.2015 IBG Movenpick Hotel, Dubai Housekeeping Supervisor 10.07.2013 to 15.04.2014 Taj Palace Hotel, Dubai Housekeeping Supervisor 10.01.2009 to 05.07.2013 Savoy Hotel and Apartments Dubai Room Attendant 30.06.2006 to 05.01.2009 Taj Fisher Man`s Cove Hotel Chennai Room Attendant 27.03.2004 to 20.06.2006 Taj Fisher Man`s Cove Hotel Chennai Housekeeping Training 15.03.2003 to 01.06.2003

PREVIOUS JOB:

Doubletree by Hilton Al Barsha, Dubai UAE

http://doubletree3.hilton.com/en/hotels/uae/doubletree-by-hilton-hotel-and-residences-dubai-al- barsha-DXBABDI/index.html

Housekeeping Supervisor and Acting Assistant Housekeeping Manager - April 2015 to May 2018 Organizing of all daily/ evening/ night activities of the department; Assigning tasks to room attendants and public area attendants; Applying and maintaining Hilton Brand Service Standards, Checking guest rooms; Organizing, coordinating and controlling of all public area tasks. Preparing hotel cleaning plans. Working with cleaning chemicals and professional cleaning machines. In charge of departmental inventory controls; Dealing with contracting companies and suppliers; Conducting Team members’ Year End reviews and One to one Meetings; Conducting Departmental On the job Trainings; Certified as Departmental Job Skills Trainer; Member of Hotel’s OeX Committee; In charge of the department in the absence of Executive Housekeeper.

PREVIOUS JOB:

Oceania Cruises line Riviera, (USA)

https://www.oceaniacruises.com/

Housekeeping Supervisor- April 2014- April 2015

Maintaining standards of the brand. Rooms and public areas check. Seeking guest’s satisfaction. Maintaining high hygiene and cleanliness levels.

PREVIOUS JOB:

IBG Move pick Hotel, Dubai

http://www.movenpick.com/en/middle-east/uae/dubai/hotel-dubai-ibn-battuta/overview/ Housekeeping Supervisor- July 2013- April 2014

Maintaining pre-determined standards of the brand. Room Checking and linen room in charge. Ensuring Guest Satisfaction with providing helpful, friendly, prompt and personalized service to the guest. Butler service with Experience Certificate. Assisting the Department Head in implementing upgraded quality systems and procedures in the department. Assisting in effective handling of uniforms and rooms linen. Responsible for handling housekeeping desk efficiently by coordinating with other departments. Mini bar handling.

PREVIOUS JOB:

Taj Palace Hotel, Dubai

https://taj.tajhotels.com/en-in/taj-dubai/

Housekeeping Supervisor- January 2009 to July 2013 Responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Hotel standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guest’s highest expectations and will include key responsibilities. TECHNICAL SKILLS:

DCA- Diploma in Computer Application

Microsoft Office, OnQ, Oasys Payroll, Edocs Payroll, Birchstreet, Micros, Hotsos, Fidelio, Opera, Wishnet and Micros Knowledge.

EDUCATIONAL QUALIFICATIONS:

High School - Wyckoff Higher Secondary School, India : 2004 – Pass

B.Com - Madras University of Tamil Nadu– 2004 to 2006

STCW - Basic safety training Certificate No: D01131

First aid and firefighting Certificate Course.

Certificate of appreciation for outstanding performance.

Certificate of First aid kit, CPR&AED

Certificate of train the trainer

Certificate of Customer Focus

Best Employee Month of MAY - 2017 & 2018 Doubletree by Hilton Al Barsha, Dubai UAE

Best Employee Month of June & July - 2014 Oceania Cruises line Riviera, (USA)

Best Employee Month of November – Taj Palace hotel Dubai UAE PERSONAL DETAILS:

Date of Birth : 10/06/1985

Marital Status : Single

Nationality : Indian

Hobby : Watching Cricket, Listening Music & Reading Books

Languages : English, Hindi, Tamil, Telugu, Malayalam

Passport No : M 6504075

Visa Status : UAE Residence visa

REFERENCES:

Mr. Mahmoud Yassin

Financial Controller

Treppan Hotel & Suites by Fakhruddin Dubai, (UAE)

Mobile - +971-**-***-****

*.******@*************.***

Ms. Jaishree Sharma,

Head Hygiene Officer

Qatar Airways

Mobile - 009**********

*.*****@*****.***

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