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Officer Service

Panadura, Kalutara, Sri Lanka
RS 50,000
September 28, 2020

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No **, Duwa Ambalangoda.

Qualifications Profile

Proficient in Hospitality Skills * Solid Interpersonal Skills

High Sales Orientation * Advertising and Marketing Skills * Fluent Verbal & Written English

Can answer phone calls confidently * Flexible and willing to learn * Can do assigned task well and on time

Multitasking Capabilities * Efficient Time Management

Professional Experience

2013 – 2020 Ground Handling Officer- Customer Relations DUBAI AIRPORTS, U.A.E


Smile, greet, and address passengers by title.

Answer passengers’ query politely and accurately.

Refer to flight information system for flights enquiries.

Seek assistance from JCR /Terminal Team leader / Duty officer when required.

Intercept passengers before passport control and ask for any LAGS items.

Explain to the passengers the LAGS rules and regulations.

Confiscate the forbidden items and place in the appropriate lags box.

Guide the passenger to the duty free public shop to buy plastic bags to secure the permitted LAGS items if they need

Dealing with passenger enquiries about flight departures and arrivals

Telling passengers about luggage restrictions

2012 – 2013 Storekeeper Hikkaduwa Beach Hotel, Sri Lanka


Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area.

Able to follow standards for issuing and receiving stock within the store's area of operation.

Monitor and take inventory on regular basis to compile orders based on par levels or needs.

Maintain clear and organized records to ensure all reports and invoices are filed and stored properly

2006 – 2007 Work Study Officer EAM Maliban Textiles, Sri Lanka

Identify resources required for different work procedures involving time required, and the number of workers in order to establish efficiency methods in production

Resource person in establishing workplace norms such as daily planning and allocating tasks to direct reports.

Education and Trainings

Bachelor of Business Management Bangalore University – Bangalore, India

Diploma in English/Certificate in Spoken English London Business School

Airport Service Quality Program DUBAI AIRPORTS, U.A.E

Rescue and Fire Fighting Service DUBAI AIRPORTS, U.A.E

Medic First Aid Training DUBAI AIRPORTS, U.A.E

Service Flair Program DUBAI AIRPORTS, U.A.E

Service Boot Camp DUBAI AIRPORTS, U.A.E

Foreign Employment Training Sri Lanka Bureau of Employment, Sri Lanka

College Certificate in Clothing Production & Technology Brandix, Sri Lanka


Exceptional Performance Award DUBAI AIRPORTS, U.A.E


Mohammed Markhan,

Terminal Duty Officer

Terminal Operations

Operation Unit

F: +971-*-***-****

PB: 2525, Dubai, UAE


Bader Al Balooshi,

Terminal Duty Officer

Terminal Operations,

Operation Unit

Dubai UAE.

Mob: +971-**-*******

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