Employee Relations Project, PMO, Resource Management
Resume:
Manjula Devi
Mobile:+1-341-***-****
Email: *************@*****.***
OBJECTIVE
To pursue a career in Human Resources function, to develop skills, competencies and intellectual abilities for achieving excellence to align my goals with that of the organization
PROFESSIONAL SNAPSHOT
An articulate professional with 8+ years of industry experience in different functions like Project Management, Resourcing, Reporting & Employee Relations.
Possess strong interpersonal skills and the ability to deal effectively with a diverse group of individuals.
Well adaptive towards corporate culture & behavior and ability to work under pressure.
Excellent working knowledge in different SAP Tools, MS Office (Word, Excel, PowerPoint) and using the Internet.
EDUCATIONAL QUALIFICATION
Bachelor of Commerce (B.com) from Bangalore University.
PROFESSIONAL EXPERIENCE
Associate Manager - Talent management at Mindtree India, Bangalore Sep ’10 to Sep ‘15
Resource Management
Working in end to end Resource Management activities for locations across UK, Germany, Poland & India.
Responsible for deriving an overall resource plan based on requirements from different SDMs, DMs and DPs.
Identifying & mapping the available resources based the requirements & skill set.
Creation of new project IDs, Allocation of resources to projects, tracking the billed/unbilled status of resources, Proposing available resources to new requirements.
Handling absenteeism, impact on the projects, identifying backup resources etc.
Maintaining Project Organizational Structure, Resourcing contract maintenance & negotiation, Roles and Responsibilities of the Resources.
Responsible for managing all project data by establishing & maintaining of project records; Tracking and communicating status of deliverables; Collecting and Maintaining processes & related Metrics.
Commercial Management:
Tracking the Billed/Unbilled status of resources, Cost to serve, working hours, billing client and provide inputs to finance.
Creation of new project IDs, Allocation of resources to projects, tracking the billed/unbilled status of resources.
Support PMs and DMs on Gross margin estimation and actuals for smooth client billing.
Coordinating and managing all contracts.
Reporting Management:
Producing a consolidated financial plan using each project’s tracking data, as well as estimated costs and revenues for anticipated projects during the year.
Responsible for monitoring team progress, and summarizing and communicating accomplishments Metrics reports, Demand Vs Supply, Oncall reports & End to end Resource Allocation reports.
Cost to serve, Overtime, client billing details to finance and Client analysis report.
Recruitment Management:
Responsible for Manpower Request raising based on the Project Teams request.
Sourcing & screening suitable resumes mapping with requirements.
Co-ordinating Interview & Selection Process.
Responsible for New joiner On Boarding & Orientation process.
Responsible for fun & cultural activities for the entire RA team.
NOTEWORTHY CREDITS
Turned around tense situations with irate customers into positive outcomes.
Received 10 on 10 for the Extra-ordinary stretch and commitment to achieve specific and defined goals.
Received “Excellence award” for deriving highest billing numbers for the year 2015.
Received 3 times “Pat on the Back” award for skill fulfillment, performance and excellence.
Received “Team Excellence” award 2014.
PMO – Project Management Office at Accenture, Bangalore April’07 to Sep’10
Key Responsibilities:
Resource Management
Responsible for deriving an overall resource plan from the individual project plans, and for coordinating and managing these resources.
Responsible for establishing and maintaining a formal Change Request under ITSP and ITSM tools.
Coordinating internal movement of resources to various projects.
Project Organizational Structure, Resourcing contract maintenance & negotiation, Project Roles and Responsibilities.
Commercial Management:
Coordinating and managing all contracts.
Responsible for managing all project data by establishing, maintaining and disposing of project records and recording, tracking and communicating status of deliverables and collecting, Maintaining processes & Metrics.
Reviewing & Processing of Purchase requests received from UK & Germany Clients.
Reporting Management:
Producing a consolidated financial plan using each project’s tracking data, as well as estimated costs and revenues for anticipated projects during the year.
Responsible for monitoring team progress, and summarizing and communicating accomplishments Metrics reports, Demand Vs Supply, Oncall reports & End to end Resource Allocation reports.
Cost to serve, Overtime, client billing details to finance and Client analysis report.
Recruitment Management:
Responsible for Manpower Request raising based on the Project Teams request
Sourcing & screening suitable resumes mapping with requirements
Coordinating Interview & Selection Process
Responsible for New Joiner Onboarding & Orientation process
NOTEWORTHY CREDITS
Received “Celebrating Performance Award” during the year 2009 and 2010 – Accenture.
Received ample Appreciations from Clients, Reporting Managers & SDM Heads for the continuous performance & prompt response.
Achieved high level of customer satisfaction through patient & methodical approach to problem resolution, with majority of calls resolved within company’s 10-minute requirement.
Received “A team Award” during the Year 2014 and 2015 for displaying exemplary team Spirit.
Received “Hats Off Award” during the Year 2014 for Achieving extraordinary results.
Received “Partnership Award” During the 2015 for Collaborative Spirit, Unrelenting dedication and Expert thinking.
PROFESSIONAL TRAINING
SAP Tools Ariba, ITSM, ITSP, SMS, Capacity Planning Training at Accenture
ITIL Training at Accenture
Leadership Training at Mindtree
Project Management Training at UDEMY Online Certification
Advanced Microsoft Excel Formulas and Functions at UDEMY online Certification
Microsoft Excel Macros and VBA coding at UDEMY online Certification
PERSONAL TRAITS
Self – starter
Multi-tasking
Ardent learner
Team Player
Effective communication and interpersonal skills
Perseverance till task completion
Ability to handle pressure
PERSONAL INFORMATION
Husband’s Name : Lokesh BS
Date of Birth : 5th April 1985
Gender : Female
Nationality : Indian
Marital Status : married
Interests : Reading novels, listening to music, Trekking and sketching.
Languages Known : English, Kannada, and Hindi
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