Assistant Manager

CURRICULUM VITAE

PERSONAL DATA:

Nom & Surname: EMNA DAKHLAOUI

Date of Birth: 25/05/1994

Home Address:L’Aouina Tunis Tunisia

Phone Number: 00216 56. 313. 358

Email: ***************@*****.***

SKYPE: dakhlaoui emna

Marital Status:Single

Nationality:Tunisian

EDUCATION:

2015-2018: BTS accommodation manager. Specialty: reception/reservation/housekeeping.

2014-2015: 1st year fundamental license in French

2014: Baccalaureate Arts

TRAINING:

07/07/2016-27/08/2016: Receptionist Training in NAHRAWESS Hotel- HAMMAMET-NABEUL

26/10/2016: Hostess _ an event organized by ALLIANCE SOCIETY OF EVENTS

20/12/2016 – 06-01-2017: Receptionist Training in RIADH PALMS Hotel- SOUSSE

01/03/2017 – 01/04/2017: Housekeeper supervisor assistant Training in MARHABA ROYAL SALEM- SOUSSE

10/07/2017 – 25/07/2017: Receptionist Training in RIADH PALMS Hotel- SOUSSE

02/08/2017_31/08/2017 : Housekeeper supervisor assistant training in MOVENPICK RESORT & MARINE SPA – SOUSSE

26/12/2017 – 18/01/2018 : Housekeeper supervisor assistant training in STEIGENBERGER KANTAOUI BAY– SOUSSE

01/01/2018: Booking agent and hostess _ MOURADI CLUB- KANTAOUI

14/04/2018 _ 14/05/2018: Receptionist Training in CLUB MEDETERANE DJERBA

23/05/2018 _ 13/06/2018: Receptionist Training in BELLVUE PARK HOTEL_SOUSSE

WORK EXPERIENCE:

From 01/09/2018 _ 30/12/1018: Housekeeping supervisor assistant in GOLDEN TULIP CARTHAGE TUNISIA

10/01/2019 _ 30/02/2019: Housekeeping supervisor assistant in SHERATOON HOTEL TUNISIA

04/09/2019 _ 10/12/2019: Hostess/ housekeeper/ waiter with TUNISIAN NAVIGATION COMPANY: CARTHAGE PASSENGER SHIP

Hostess and waiter IN EVENT CENTER :

I.PAVILLON DES BAIES GAMMARTH

II.PRÊT A MANGER TUNISIA

Greeting customers with smiling face

Reservation Management

Staff Leadership

Addressed guest requests or complaints and escalated major complaints to manager

PERSONAL SKILLS:

Time Management

Good Customer service skills

Good Communication Skills

Outstanding listener

Team work

LANGUAGES SKILLS:

Arabic: Mother Tongue

French: Fluent Written and spoken

English: Fluent Written and spoken

Dutch: Fluent Written and spoken

HOBBIES:

Swimming

Sports

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