Dalia El Ramlawy

Address: ** *, **** ** ****** St., Dokki.

Tel.: +202-********

Mobile: +2-012********

E-mail: adgg0a@r.postjobfree.com

CAREER OBJECTIVE

Qualified in all business related to Sales, Marketing indoor and outdoor, Customer Service, as well as public relations. Aware of all business ethics concerning problems with customers or claims internally and externally. In addition to my knowledge in most of the administrative work fields among the business world. I have the ability to adapt to all working conditions and the willingness to learn new things and explore new work fields.

I am fast learner and looking for a dynamic environment where I can enhance my qualification and skills.

SKILLS

COMPUTER SKILLS

microsoft office application

Including Microsoft word, Excel,

Power Point

LANGUAGES

Arabic: mother tongue

English: Perfect Spoken and Written

French: Fair

Hobbies

Reading

Traveling

Personal Features

High self confidence, honest, ambitious

Ability to work under pressure for long hours

Ability to work in a team work

Ability to learn fast

High communication skills

Dynamic and self-motivated

High leadership and managerial skills

Problem solving and analytical skills

Academic Background

The American University in Cairo

Major

Bachelor of Mass Communication (PR & Advertising)

Minor

Economics

IB DIPLOMA

British International School of Oslo, Norway

British International School of Cairo BISC, Zamalek

Courses /Activities

Attended leadership and self-motivation courses

Attended boot camp on self-motivation and achieving goals

Attended course at Financial Supervision Authority (certificate achieved)

3

Work Experience

2017-Present :

District Sales Manager

Libano-Suisse Takaful Insurance co.

oMainly responsible for team management, which primarily is a target-based task and training fresh sales on our products as well as special sales techniques that will help them become professional sales personnel. For senior sales personnel I was training them and putting them on track for becoming managers.

oCreating new ideas from the market needs and opening new channels of work with new Market sectors that I have a vision would generate more profit as well as benefit different clients.

oI am top achiever for three quarters and over 100 percent on my year to date production/target reports of the company.

oHiring and training sales managers to manage and lead their teams to become high achievers and top producers in the field.

Received honors for high achievments and production through out my year to date working period (furnished upon request)

2015-2017

Sales Manager

Misr Emirates Insurance Takaful Co.

oOrganize the work process for the sales department in accordance to company policy and sales strategy in order to achieve company goals and profitability.

o Calling new and existing clients to learn about their business needs, uncover opportunities, and Design media planes to provide more clients to increase profitability.

oGain referrals and work on any open accounts that have growth opportunity

oCommitted to providing proper and honest sales to our customers according to their needs

oManaging a team consisting of 7 agents, making sure they get the proper training and achieve the target they are assigned to

2006-2016

Owner and Marketing Director

The Nail Spa Egypt

I am one of the owners of The Nail Spa and I was managing all the marketing projects since the day we opened. In addition to that I was also responsible for the skincare department as I am certified skin care specialist.

o Handling target markets options

o Follow up the client feedbacks.

o Create new ideas (Online Campaigns) to increase sales rate

o Coordinate with Management to increase sales and with Follow up work force to increase Customer satisfaction.

oMaking sure we are always up to date with all our services and products used in order to keep our quality control as our number one concern

oManaging the launch of our academy on training new employees as well as employees of other salons in the same field to be certified practioners as per our agreement with City & Guilds, London.

2002-2003

Assistant Manager

PR and event Organization Department,

Arab League

Helping my direct manager in arranging events taking place at our premises as well as outdoor events

oDesigning cards and billboards

oDesigning the theme of the event

oFollowing up the actual making of all the designs

oFollowing up on the set up of the event and making sure everything is done as planned

2000-2001

Business Administration Department,

American University in Cairo

Assistant manager at the business administration department, associated directly to the Dean’s office. I was assisting in all the preparations done for any upcoming event as well as all the work needed by the Dean.

oPhotoshop work and design done for flyers and stationary needed.

oFollow up on printed material

Personal Data

DATE OF BIRTH : 10th December, 75

NATIONALITY : Egyptian

References furnished upon request Presented by: Dalia El Ramlawy

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