Email : email@example.com
Organized individual with excellent customer service and attention to detail. Able to communicate effectively with a range of different people in high pressure situations.
Diploma hotel management Food & Beverage Service (2004) (Institute of Hotel Management & Catering Technology)
ITC Welcome Group Chola Sheraton (2004– 2007) India Chennai
Food & Beverage Waiter
●Providing a warm welcome for customers.
●Receive food & drink orders & serve customer requests to the standards required.
●Learning the names of & building relationships with regular customers.
●Ensure timely delivery of all food & beverage items to customers.
●Understand menu content and keeping up to date with any menu changes.
●Making recommendations from the menu if requested.
●Answering guest queries in a polite and helpful manner.
●Passing food orders through to the kitchen staff promptly.
●Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
●Full product knowledge of all menu items and hotel facilities and services.
●Check on customers asking if they are enjoying their meals and service.
●Ensuring the food service area is left clean and tidy once all the guests have left.
●Relaying, preparing and setting tables for the next guests.
●Looking after guests with special needs i.e. dietary requirements, allergies, Mobility etc.
Hotel Le Royal Meridien (2007 – 2012) India Chennai
Sr.Food & beverage Waiter
●Responsible for setting up banquet room as instructed by Supervisor to include linen, service ware and glassware;
●Attend roll call meetings before events to learn function particulars, including guest and hotel expectations;
●Greet guests and respond to requests in a friendly and courteous manner;
●Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function;
●Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages;
●Replenish beverages as necessary, and check with guests for overall satisfaction;
●Once banquet is complete, reset banquet room according to Guest’s specifications to ensure the readiness of the room for the following function;
●Comply with attendance rules and be available to work on a regular basis; ● Perform any other job related duties as assigned.
Raintree (2012 – 2014) India Chennai
●Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
●Supervise efficient upkeep of tools through proper usage of equipment and devices.
●Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.
●Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
●Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.
●Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
●Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.
●Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.
●Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.
●Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.
●Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.
●Prepare documents and maintain adherence to departmental standards.
●Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
●Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.
●Inspect food and beverage product preparation programs and maintain goodwill of company.
Fairmount, The Palm - Dubai (2014 Nov- 2020 July)
Food & Beverage Waiter
●Supervised daily food and beverage service.
●Set-up dining tables to ensure guest satisfaction.
●Directed kitchen and floor staff to provide excellent customer service.
●Developed and implemented restaurant practices and procedures.
●Developed and achieved short and long term goals .
●Working knowledge of various computer software programs (MS Office, restaurant management software)
●Ability to spot and resolve problems efficiently
●Mastery in delegating multiple tasks
●Communication and leadership skills
●Up to date with food and beverages trends and best practices
●Ability to manage personnel and meet financial targets
●Positive & Flexible Work Attitude
●Assertiveness & Efficient
●Excellent Time Management
●Excellent Attention to Detail
●Providing a Customer Focused Telephone & Face to Face Service ● Guest-oriented and service-minded
●Attended Trainings on Building World Class Brand – Starwood
●Attended Training on “Train The Trainer”
Name: Shankar S
DOB: 3 rd July 1986
Marital Status: Married
Address: Valsaravakam, Chennai 87, India, Tamil Nadu
I hereby declare the above furnished details are true & best to my knowledge.