Customer Care Food

Sankar Selvadurai

Phone: +919*********

Email : *****************@*****.***

Profile

Organized individual with excellent customer service and attention to detail. Able to communicate effectively with a range of different people in high pressure situations.

Education

Diploma hotel management Food & Beverage Service (2004) (Institute of Hotel Management & Catering Technology)

Experience

ITC Welcome Group Chola Sheraton (2004– 2007) India Chennai

Food & Beverage Waiter

Responsibilities:

●Providing a warm welcome for customers.

●Receive food & drink orders & serve customer requests to the standards required.

●Learning the names of & building relationships with regular customers.

●Ensure timely delivery of all food & beverage items to customers.

●Understand menu content and keeping up to date with any menu changes.

●Making recommendations from the menu if requested.

●Answering guest queries in a polite and helpful manner.

●Passing food orders through to the kitchen staff promptly.

●Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.

●Full product knowledge of all menu items and hotel facilities and services.

●Check on customers asking if they are enjoying their meals and service.

●Ensuring the food service area is left clean and tidy once all the guests have left.

●Relaying, preparing and setting tables for the next guests.

●Looking after guests with special needs i.e. dietary requirements, allergies, Mobility etc.

Hotel Le Royal Meridien (2007 – 2012) India Chennai

Sr.Food & beverage Waiter

Responsibilities :

●Responsible for setting up banquet room as instructed by Supervisor to include linen, service ware and glassware;

●Attend roll call meetings before events to learn function particulars, including guest and hotel expectations;

●Greet guests and respond to requests in a friendly and courteous manner;

●Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function;

●Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages;

●Replenish beverages as necessary, and check with guests for overall satisfaction;

●Once banquet is complete, reset banquet room according to Guest’s specifications to ensure the readiness of the room for the following function;

●Comply with attendance rules and be available to work on a regular basis; ● Perform any other job related duties as assigned.

Raintree (2012 – 2014) India Chennai

Banquet Supervisor

Responsibilities:

●Maintain knowledge and ensure compliance with departmental policies and standard service procedures.

●Supervise efficient upkeep of tools through proper usage of equipment and devices.

●Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.

●Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.

●Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.

●Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.

●Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.

●Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department.

●Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels.

●Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.

●Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs.

●Prepare documents and maintain adherence to departmental standards.

●Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.

●Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks.

●Inspect food and beverage product preparation programs and maintain goodwill of company.

Fairmount, The Palm - Dubai (2014 Nov- 2020 July)

Food & Beverage Waiter

Responsibilities:

●Supervised daily food and beverage service.

●Set-up dining tables to ensure guest satisfaction.

●Directed kitchen and floor staff to provide excellent customer service.

●Developed and implemented restaurant practices and procedures.

●Developed and achieved short and long term goals .

●Working knowledge of various computer software programs (MS Office, restaurant management software)

●Ability to spot and resolve problems efficiently

●Mastery in delegating multiple tasks

●Communication and leadership skills

●Up to date with food and beverages trends and best practices

●Ability to manage personnel and meet financial targets

Skills

●Positive & Flexible Work Attitude

●Interpersonal Skills

●Assertiveness & Efficient

●Excellent Time Management

●Excellent Attention to Detail

●Providing a Customer Focused Telephone & Face to Face Service ● Guest-oriented and service-minded

Trainings:

●Attended Trainings on Building World Class Brand – Starwood

●Attended Training on “Train The Trainer”

Personal Details:

Name: Shankar S

DOB: 3 rd July 1986

Marital Status: Married

Address: Valsaravakam, Chennai 87, India, Tamil Nadu

Declaration:

I hereby declare the above furnished details are true & best to my knowledge.

(Shankar S)

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