Microsoft Office Tools, Management and Marketing, Communication Skills

Mariana Toma

**/**/**** ******** ***, Dubai, Sport City +971-**-***-****

********.*****@*****.***

Beauty Consultant

Sephora Emirates LLC / Chalhoub

Created an welcoming environment and provides excellent customer service including learning about products.

Enhanced customer experience and brand awareness by promoting multiple brands and products via the demonstration of relevant and personalised options. Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.

Attended and engaged in team meetings related to budgets and targets and company updates .

Ability to suggest beauty tips individually for treating skin related problems. Excellent Make Up artist skills to satisfy any customer needs. 11/2014 – 07/2020 ABU DHABI, UAE

Sales Executive

Boux Avenue / Al Ghurair

Greeting and assisting shoppers to find the goods and products they want. Giving advice and guidance on product selection to customers. Being responsible to proceed cash and card payments. Receiving and storing the delivery of large amounts of stock. Keeping out to date with special promotions and putting up displays. Maintaining customer database.

Recording orders and sending details to the sales office. Responded to customer questions and requests in a prompt and efficient manner. Maintaining and developing relationships with existing customers in person and via telephone calls and emails.

07/2014 – 10/2014 ABU DHABI, UAE

Sales Assistant

Calvin Klein Fashion / Liwa Trading Enterprises

.

Participated in generating sales through high selling techniques. Being responsible for proceding cash and card payments. Build and maintain guest experience strandards in order to build strong loyalty Fulfilling orders on behalf of customers using various payment methods. Handling complaints or passing them on to the appropriate person. Merchandising store displays.

Processing returns and refunds as required in line with company procedures. Strengthened negotiating and communication skills and an ability to sell in several languages.

Working in a commission based sales environment.

06/2012 – 06/2014 ABU DHABI, UAE

Personal

Information

Work Experience

Store in charge

Koton / Bucharest Mega Mall

Identify current and future trends that appeal to customers. Manage retail staff, including cashiers and people working on the floor. Meet financial objectives by preparing an anuual budget. Attend training new launch to identify new products and services. Ensure promotions are accurate and merchandised to the company's standards. Organize and distribute staff schedules.

Help retail sales staff achieve sales targets.

Handle customer questions, complaints, and issues. Manage different departments within the store.

Responsible for all operational activity in store. Ensure all store opening and closing procedures are properly completed and maintain associated documentation.

Managing inventory processes, including receiving, ordering and cycle counting. Suggest ways to improve a store sales and the performance of staff members. 03/2010 – 05/2012 BUCHAREST, ROMANIA

Internal and International, Commercial and Financial-Banking . Specialization International Business

Romanian-American University

09/2008 – 06/2011 BUCHAREST, ROMANIA

Economic Sciences

Industrial High School Alexandru Ioan Cuza

09/2004 – 06/2008 BIRLAD, ROMANIA

Extremely organised person

Good ability to adapt to

multicultural environments Team working capacity

Capacity of learning

efficiently Team Management Organization Skills

SOCIAL SKILLS AND COMPETENCES

Good command of Microsoft

Office Tools

Good command of most

standard Windows and

Linux software Other software applications

COMPUTER SKILLS

Reading Travelling Cycling

Available upon request

Work Experience

Education

Skills

Hobbies

References

Contact this candidate