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Customer Service, Logistics, Supply Chain Management

Dubai, United Arab Emirates
September 27, 2020

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Sensitivity: Internal & Restricted

Curriculum Vitae

Sireesha Thota Phone: +971-***-***-***

No.53, K.K Nagar, Ajanta Bus stop Email: - MGR Market, Chennai-600078

Tamil Nadu

Seeking position to contribute my skills, specializations and abilities in the field of corporate of service as well as Others to yield professional growth while being resourceful innovative and flexible. To secure a challenging position In Supply Chain Management environment,



knowledge in

OMC Logistics


experience of


services related


* Excellent




*Quick learner



ability even


conditions and


punctuality in

every step of


*Ability to

build team


*Ability of


Ability to function as a team player and alternatively work independently to achieve objectives.

Excellent problem solving and Key user guidance skill for Supply chain inventory management.

coordinate logistics staff (e.g. Freight Forwarder) according to availabilities and requirements

Releasing SI to Factories upon readiness of the goods

Plan and track the shipment of final products according to customer requirements

Arranging shipments based on LCL & FCL basis

Keep logs and records of warehouse stock, executed orders etc.

Excellent communication and customer management skills.

End to end process expert in order management and Supply Chain Logistics with four years of Experience in Supply chain (Finance Domain)

& logistics field.

Expertise summary

Personal Skills:

Understanding of procurement, ordering and shipment activities.

Responsible for providing timely and accurate operational support.

Worked closely with sales and promotion teams.

Basic Insight of project milestones and deliverables.

Ability to handle escalation & Customer Complaints

Process lead and support with SAP & Iscala issues and transactions. Sensitivity: Internal & Restricted


with cool


Maintaining SLA and KPI matrix to ensure maximum productivity maintain quality targets.

An ability to work under pressure and to deadlines.

planning the best way to get goods from suppliers to distribution centers and retailers


Appreciated from Market ROM for outstanding contribution in Revenue recognition for APAC Region for the 1st Quarter 2020.

Received appreciation from Market Lead on performing the best RCA format and rolled out for the market unit as a sample to follow and adhere.

Appreciation from Head of Business Process Support and Supply of JCI for outstanding contribution in Revenue recognition and inventory the clean-up for UAE Controls.

Corporate Exposure


Designation: SENIOR EXECUTIVE (Production Specialist) Location: CHENNAI

Period: March 2018 – Till Date

Job Profile: Senior Coordinator (Order Handling, Delivery and Returns export shipments for JCI UAE) SPOC for Controls Dubai Region (MEA). Responsibility:-

Attending all CDMT for Countries across MEA Region, handling Shipment and Return request.

Ensuring End-to-End order management, initiating from sales order processing to stock availability Delivery creation, shipping documentation and shipment handling.

Preparing Export Documents (Proforma invoice) In Direct customer deliver door-to-door service, Intercompany invoice if shipment is arranged within two diff entities of same Org unit.

Update and validating the Transfer price and material price to be declared in Export documents for customs inspection and validation.

Arrangement of Local transport with Logistic Service provider in alignment with Carrier and cargo booking.

Ensuring using the most effective way of mode of shipment (Sea, Air, Road, and Rail), evaluation of sales order value and shipping charges accordingly planning the transport.

* Cheerful

disposition Neat

and well-


Motivated by


* Independent

worker Works

well with


Collaborative and


* Self-Driven,

First learner

* Team oriented

and Effective


Strong analytical

and problem

solving skills

Ability to provide


customer service

* Adapts quickly

to new


Sensitivity: Internal & Restricted

Pre-booking of container (20 FT, 40 FT, 40 HC etc.) based on Volumetric weight and volume ensuring to maximize container load percentage.

Preparing Export custom declaration sheet, shipper letter of instruction sheet and Packing list of materials for Bonded Cargo.

Preparing and validating the Way Bill (BOL, AWB, Truck Way bill) Telex, surrendered and original Waybill basis on customs regulation and customer requirement.

Validating and submitting Letter of credit documents such as Country of Origin Certificate, ECCN certificate and Global Tariff code upon which Customs charges would be applicable.

Validating the material blocked under Global trade management as for dual- purpose use, at the same time applying for IVL Individual license for these material in order to arrange shipment.

Managing and handling Shipments based on the agreed INCOTERMS, according Import clearance has to be processed.

Coordinating with sales and securing orders in the system upon completing the documentation process.

Arranging local transport (Truck delivery) Updating Truck license and Driver license for easy tracking.

Ensuring active inventory management within the system by updating Goods Receipt and Goods Issue to customer site.

Managing the procurement of material with the Warehouse team and third party vendor if required.

Pro-actively and accurately management of Triangle Trade for the delivery from supplier to direct customer.

Actively handling and coordinating with buyer and suppliers for better deals and quotations.

Resolving Real Time shipping issues related to Way Bill Validation, Documents stuck in customs, Dangerous Goods labelling and Magnetic Inspections Etc.

Maintain monthly revenue details on basis of Geographical units and analysis data to assess performance and implement improvements.

Ensuring appropriate inventory management for the Return process and Movement types for cleanup and Accruals.

Preparing and Publishing inventory reports for Cleanup activities such as, Good in Transits Report, DOP inventory Ageing Report, Billing Due List Report, Software Performance Report, Global Direct Customer Delivery Report and On Time Delivery Report.

Preparation of Invoice Template for Invoice / Credit Note / Debit Note Request.

Quality Checks and RCA CAPA preparation for the Team including the QA Deck Reports. Ensuring effective handling of external complaints and minimization.

Managing PSC (Postponed Site Configuration) Ordering and Shipment activities and tracking the inventory.

Sensitivity: Internal & Restricted

Organization: Maersk Global Services


Location: CHENNAI

Period: April 2017 – Feb 2018


Sending Milestone updates for shipments tracking from the Load port to destination port (ETD & ETA) & confirm to client

Handling Export documentation for the client Decathlon in Damco Freight Forwarding Chennai.

Co-ordinate with the origin team on shipment dispatch and updating system.

Handling reports and sharing to management on time. Organization: HCL Technologies Ltd

Designation: Analyst

Location: CHENNAI

Period: July 2015 – Apr 2017


Responsible for creating Bill of Lading & system entries based on Customer request received via EDI, Email and calls.

Responsible to create Invoices for end customer Freight movement

Submitting invoices to customer on time

Handled TRB shipments.

Academic Qualification:

B.Tech (2012-2015): Electronics Communication (ALIET VIJAYWADA) – 74% DIPLOMA (2009-2012): Electronics Communication (KES VIJAYWADA) – 90% S.S.C (2007-2009): Roman Catholic machinery – 90%

Additional Skills:

Windows, Microsoft Office (Word, Excel, Power Point, Access, Power BI)

Automation tools Such as Blue Prism, Macro, and Script.

Iscala, AOMS, MODS, OFS, SAP- SD Module Skills.

Sensitivity: Internal & Restricted

Personal summary

Date of Birth: Aug 22, 1994

Language Known: English, Hindi, Telugu, Tamil

Field of interest: Listening to music, cooking, fitness training Nationality: Indian.

Place: Chennai

Sireesha Thota


Contact this candidate