Sales Front Office

CAREER OBJECTIVE:

To work to the best of my ability and face any challenges in any situations. To be a successful worker where I can explore my skills and abilities that can be utilized for the development of the organization. To secure a challenging position & to expand my learning’s, knowledge, and skills. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

PERSONAL SKILLS:

• Able to work independently, self motivated, Responsible, Hard working & sincere person.

• Able to work under pressure up to the end of difficult problems, to solve it successfully.

• Time management, creativity & adaptability and also a good working knowledge. EDUCATIONAL QUALIFICATION:

• Bachelors of Business Management from St. Agnes College, Mangalore, Karnataka in the year 2012.

• HSSC (XIIth

std.), from Capitanio College, Mangalore affiliated to Department of Pre-University Education, Bangalore, India.

• SSC (Xth

std.), Little Flower High School, Mangalore India affiliated to Karnataka Secondary Education Board, Bangalore, India. EXPERIENCE:

March 2016 – Till Date- Working as “Receptionist/Telephone Operator/Admin Assistance” in Terrazzo Dubai Co. LLC, Business Bay, Dubai, UAE.

Job Profile:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• Directs visitors by maintaining employee and department directories; giving instructions.

• Fixing Appointments by telephone or email for the managers for different departments.

• In Manufacturing Field booking orders, making quotations sending customer ledger and account related reports (sales summery, sales order report, pending order report, collection report, Ageing Summery etc.) to the concerned departments and the customers.

• Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Handling Zoho CRM, Oracle Fusion, Oracle 11 & Adrenalin (including all the work) October 2014 – January 2016 - Worked as a “Business Development Executive/Customer support” in ICGC Software Technology, Bangalore India.

Job Profile:

• Maintaining Records of staff member’s attendance and forwarding the same to Accounts Department.

• Dealing with the international clients by emails and Skype calls.

• Providing the details for the specific requirements.

• Providing data list with the help of lead generation team.

• Was responsible for achieving monthly sales target assigned. July 2013 – August 2014- Worked as a “Customer support executive” in Light mass solutions. BPO, Bangalore, India. Job Profile:

• Customer Service, Direct interaction with the customers on inbound and outbound calls at Call Centres.

• Handling Customer Complains.

• Register & Document all calls with regards to Customer inquiries accurately using Call Tracking System.

• Monitor Call Tracking for responses from administrative team so that call returns are done in a timely manner.

• Follow-up with Customer within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let Customer know inquiry is still be researched.

• Listen to and critique recorded conversations for purposes of improving customer skills. July 2012 – Jun 2013 – Worked as “Account Executive – Sales Co-coordinator” for Chipnet Technology, Mangalore, India. Job Profile:

• Assisting the Sales & Marketing team members by way of quotations, preparing Delivery orders & Invoices.

• Handling Customer Complains.

• Preparation of Outstanding reports and also arranging the collections of funds

• Maintaining data of purchases and sales and Handling all the account statements in Tally ERP.9

• Meeting clients on behalf of the sales & Marketing teams for collections and rectifications if required.

• Handling customer enquiries through emails.

• Interacting with people to get more information about the product and also selling the product in a particular manner.

• Training and guiding new associates on the process and giving floor support as and when required &Auditing. Computer Literacy

• Knowledge of Microsoft Office 2007 (Word, excel, PowerPoint) * Outlook, Internet and Email Applications, We Transfer, Typing and ERP.9. Oracle 11, Oracle Fusion, ZOHO CRM & Adrenalin. Languages Known:

• English, Hindi, Konkani, Kannada (Read, Write & Speak). Personal Information:

Date of Birth : April 27, 1992.

Nationality : Indian

Visa Status : Employment Visa

DECLARATION

Hereby, I assure that the above information’s & Details are true and best of my Knowledge. Date: Yours truly,

Place: Dubai. SEEMA JOYLINE ARANHA

SEEMA JOYLINE ARANHA

DUBAI, UAE

MOB: 052-***-****

Email – *****.****@*****.***

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