Remote call center representative

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

TRACY PARKER

**** * ****** *****, *******, Arizona 85083, 623-***-****, ****************@*****.*** Hardworking call center team member with excellent customer service skills and solid background resolving diverse issues. Quality-driven and reliable with relationship-building strengths honed over years in demanding roles. Maintain detailed, current, and accurate records of all interactions and actions. Application processing Data entry Call logging

Complaint resolution Inbound call management Account updates Customer relations

Call Center Representative September 2018 - June 2020 Maximus Federal Phoenix, Arizona

Answered incoming calls, chat messages, and email communications to handle [Product or service] concerns. Offered actionable solutions for customer concerns by following internal database prompts and company scripts.

Partnered with numerous customers to handle caller needs, including service issues, new sales, and account problems.

Safeguarded customer data by observing all information security policies and confidentiality guidelines. Resolved issues based on thorough investigations of concerns. Avoided revenue losses with diligent attention to customers' needs and complaints. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. Referred unresolved customer grievances to designated departments for further investigation. Met inbound customer needs while maintaining strict performance targets. Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.

Helped improve processes and products by relaying customer feedback. Developmental Support Worker January 2017 - October 2017 Arion care solutions Phoenix, Arizona

Assisted clients with taking medication on time by arranging schedules and reminders. Identified issues with home environments through continuous monitoring, documenting and reporting any concerns.

Helped home-bound individuals maintain personal dignity by assisting with personal hygiene and care needs. EDUCATION

Minimized safety hazards by arranging living spaces with patients' needs in mind. Supported individuals with advanced conditions such as Alzheimer's and Parkinson's. Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance. Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs. Managed catheter care and worked to support patient comfort and dignity. Improved client nutrition by carefully monitoring and preparing specialized diets. Protected clients during transfers between seating, beds, and wheelchairs. Managed well-organized schedule of rest, activity and social needs. Updated records continuously with patient vitals, behaviors and symptoms. Avoided dangerous bed sores and new infections through constant attention to patient needs. Helped patients feel independent with caring support for personal hygiene and mobility needs. Maintained clean home environment, changing linens, washing laundry and cleaning spaces. Promoted mental health with stimulating activities and conversation. Prepared balanced, healthy meals and snacks for clients. Kept client treatment on-track by consistently administering prescribed medications. Managed files and continuously updated and organized records. Developed and implemented [Type] strategies and consistently achieved targets. Contributed many successful ideas to improve [Type] work. Boosted efficiency by keeping work areas clean, tidy, and free of debris. Enhanced customer satisfaction with fast, knowledgeable [Type] service. Collaborated with team members to meet daily demands and handle challenging projects. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Assisted [Job title]s with improving [Area of expertise] operations through [Action]. Served customers by going above-and-beyond to offer exceptional support for all needs. Tracked daily activities in [Software] for consistent reporting. Approached and solved work problems with initiative and knowledge of [Type] operations. Kept all areas clean, organized and in line with company professional standards. Maintained full compliance with legal, health, and safety regulations. Established milestones for [Job title]s and monitored performance. Stayed busy during slow work periods, frequently handling [Task] and [Task]. Troubleshot problems and developed successful solutions. Burgettstown High School, Burgettstown, Pennsylvania September 1985