Cash Handling Customer Service
Resume:
*** ******* **. **** ******, Q.C.
MOBILE: 092*-*******
E-MAIL: ******************@*****.***
MA. LORENZA E. ESPINO
OBJECTIVE
To get a suitable job where I will get an opportunity to enhance my abilities in communication and interpersonal skills.
EDUCATION
2004-2006
J.P. Sioson General Hospital and Colleges Inc.
75 Bukidnon St. Bago Bantay Q.C.
(Bachelor of Science in Nursing)
2004-2008
Far Eastern University
Nicanor Reyes St. Sampaloc, Manila, Metro Manila
(Bachelor of Science in Nursing)
2000-2004
Sto. Niño Parochial School
Bago Bantay, Quezon City
(Secondary Education)
LANGUAGES
Tagalog, English
SEMINARS, TRAININGS & CERTIFICATION
Promotive & Preventive Nursing Care Management (October 19-24, 2006)
Advanced Cardio Pulmonary Life Support (October 19-24, 2006)
Basic Life Support – Cardiopulmonary Resuscitation Training for Healthcare Providers (March 3-4, 2007)
Introduction To: Care of Patients with TPN, Blood & Blood Products and Pain Therapy (March 17-18, 2007)
Certificate of Attendance:
Symposium on Drug awareness entitled: “Tropang Iwas Droga sa Pag-unlad ay may Pag-asa” (January 18, 2008)
Forensic Psychiatric Nursing (January 28, 2008)
Child’s Developmental Issues (February 6, 2008)
Line 1 – Automated Fare Collection System Technical Training Program
(June 9 -26, 2014)
R.A. 8972 – Solo Parents’ Welfare Act of 2000 in LRTA (August 20, 2014)
Counterfeit Detection Seminar (July 21, 2017)
Competency Management System (CMS) Training: Emergency Preparedness, Technical and QEMS (September 24-26,2018)
Sign Language Training (March 29, 2019)
Customer Service and Personality Development Training (September 02, 2019)
SKILLS
Knowledge of the Basic nursing care and medication
Basic First Aid, C.P.R.
Computer skills: Microsoft office, Microsoft Windows 10,
Internet Browsing: Google, Facebook, Instagram, Twitter
Good verbal and written communication
Tolerant and flexible to different situations
Decision making, critical thinking, organizing and planning
Basic Sign Language
WORK EXPERIENCE
PNI-KMPG, INC.
Outbound Sales Agent (September 19 – October 30, 2008)
Account: Wu-yi Tea
27th Floor, Raffles Court Center, F. Ortigas Jr. Road, Ortigas Center, Pasig City
Duties & Responsibilities:
1.Credit Card pulling to customers.
2.Make outbound customer calls to promote and sell a product.
3.Handle customer needs and requirements.
4.Monitor competitor’s products or services and create selling strategies for own product or services.
5.Respond to customer inquiries and resolve.
6.Processing forms, orders, and applications requested by the customers.
7.Updates the existing databases with changes and the status of each customer/prospective customer
8.Reports to Team Leader and Operations Supervisor
CLARITY BPO
Outbound Sales Agent (November 05, 2008 – December 30, 2008)
Account: Grants (Housing, Educational and Healthcare)
F. Ortigas Jr. Road, Ortigas Center, Pasig City
Duties & Responsibilities:
1.Credit Card pulling to customers.
2.Make outbound customer calls to promote and sell a product.
3.Handle customer needs and requirements.
4.Monitor competitor’s products or services and create selling strategies for own product or services.
5.Respond to customer inquiries and resolve.
6.Processing forms, orders, and applications requested by the customers.
7.Updates the existing databases with changes and the status of each customer/prospective customer.
8.Reports to Team Leader and Operations Supervisor.
KISLAP-LABA Laundry Shop
Operations Manager (January 10, 2009 – July 31, 2011)
Bago Bantay, Quezon City
Duties & Responsibilities:
1.Managing all the cash transactions in the workplace.
2.Interacting with the customers that come to the counter.
3.Making daily, weekly and monthly transaction reports.
4.Maintaining a high level of cleanliness in the workplace.
5.Direct all Laundry Shop.
6.Organizing training for the staff.
7.Overall controlling and supervision of the workplace.
LRTA (Light Rail Transit Authority)
General Clerk / Service Provider (August 5, 2011 – August 25, 2014)
LRTA Compound, Aurora Boulevard, Pasay City
Duties & Responsibilities:
1.Helps in gathering data/information needed for the formulation of the system preventive, predictive and corrective maintenance activities.
2.Helps in identifying the materials required for the different levels of maintenance activities.
3.Reviews, updates and encodes data needed for the computerized maintenance management system.
4.Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
5.Operate office machines such as photocopiers and scanners, fax machine and personal computers.
6.Review files, records, and other documents to obtain information to respond requests.
LRTA (Light Rail Transit Authority)
Station Teller (August 26, 2014 – September 11, 2015)
LRTA Compound, Aurora Boulevard, Pasay City
Duties & Responsibilities:
1.Operates Passenger Agent Machine (PAM), encodes, analyzes, upgrades and sells tickets and issues changes to passenger, prepares sales and
Ticket Incident Report and remits cash collections and turn-over excess magnetic ticket to Treasury Division.
2.Guides and assist passengers at the platform/gates areas and attends to their complaints and concerns and inquiries; and accomplished public announcements over the stations when necessary.
3.Issues Value Coupons during service interruption, upon the instruction of the Transport Operations Supervisor B (TOS B), and prepares the necessary Ticket/Coupon Exchange and Refund Form (TCERF).
4.Reports all passenger violations to the Operations Control Center and turn-over apprehended passengers to the Security Guard/Head Guard assigned at the station/terminal.
5.Turn-over all lost and found items to the Public Relations Division Office for safekeeping.
6.Reports all left change to the Operations Control Center and turn-over the same to the Treasury Extension officer-Central Terminal.
7.Promotes Quality Customer Service.
8.Assists in the evacuation of passengers during calamity/emergency situations.
9.Provides medical assistance in case of injuries/accidents along the Revenue Line.
10.Perform other related duties as may be assigned.
LRMC (Light Rail Manila Corporation)
Station Teller (September 12, 2015 – PRESENT)
LRTA Compound, Airport Road, Pasay City
Duties & Responsibilities:
1.Selling tickets to customers during revenue services.
2.Efficient cash handling i.e. following in strict adherence, all the cash handling procedures for the Point of sales (POS), Ticket vending machine (TVM), tickets and cards.
3.Accommodate passenger complaints and inquiries;
4.To ensure customer safety at the stations;
5.To follow standards and practices at the station level;
6.To ensure seamless travel for our customers that is safe, reliable, comfortable and friendly;
7.Maintain working relationships with Internal and external division and departments.
8.Promotes quality customer service and passenger assistance.
9.Assists in the evacuation of passengers during emergency/calamity situations.
10.Observes and complies with existing company codes, policies agreement, rules and regulations.
11.Perform other related duties as may be assigned.
REFERENCES:
1.Engr. Julito Z. Bernales
LRTA – Engineering Department
2.Engr. Deah Kristine J. Guison
LRTA – Engineering Department
3.Adelardo P. Pluma
LRMC – Operations Department
Contact this candidate