TEIMA TOUATI

Address : Matar Qadeem **

Doha - Qatar

Phone : +974********

Email :

adgfnp@r.postjobfree.com

Enhance My Career Prospects

* ***** ** ********** ** the field of administration with Airport Security Vice President, and having a five years of personal assistant in Tunisia

CAREER :

Personal Assistant HIA Security VP 18th February 2018 to 25th October 2018 in HIA (Hamad International Airport).

Responsibilities :

Establish a weekly report.

Organise the agenda of VP and AVP Security.

Maintain all the records of agenda, data, communications and documentation.

Participate in collecting the data of the Bi-weekly meeting.

Responsible to handle the petty cash of the department.

Ensure the assets transfers is up to date.

Ensure changes are identified and documented via management of change request when changes occur.

Receive invitations and arrange the calendars of both VP and AVP.

Prepare the duty travel of the team members if it occurs.

Keep the team updated about the communications coming from management.

Providing administration support for the smooth functioning on a daily basis, for the team.

Handling of confidential and sensitive issues involving continual inter-departmental relations.

Represents the team through correspondence, telephone and personal contact.

Liaise with other departments for arranging the logistics of resources.

Perform advanced, diversified, and confidential administrative and secretarial support.

Handle a wide variety of situations and tasks involving the clerical and administrative functions of the office.

Prepare charts and compile reports as needed and ensure that all files are complete and properly maintained.

Perform administrative tasks based on set procedures, establish and maintain filing systems, categorize and maintain manuals, invoices, manage and co-ordinate travel needs and other source data.

Knowledge of Oracle software applications.

Demonstrate Quality Consciousness.

Well-developed inter personal skills.

Good organizational skills.

Should be able to pick-up any training given to her.

Possess strong team player skills, problem solving skills.

Demonstrated ability to work effectively and harmoniously with people from different cultures/ backgrounds.

Demonstrate working knowledge and understanding of operational and procurement procedures.

Have the ability to work under pressure.

Strong computer skills (MS Office) with understanding to use corporate financial software package such CMS (Contracts Management System).

Customer Service Agent HIA Operations, 29 July 2015 up to February 2018 –Hamad International Airport – HIA – Qatar

Responsibilities :

Manage data

Attend passengers with providing flights information

Maintain company standards and policies

Sharing the up to date information with the team

Work in harmony with the team

Liaise with departments to achieve the target

Participate in keeping team spirit

Receive and manage phone calls

Customer Service Call Centre Agent, 2012-2014– AL SHAYAA Company – Kuwait.

Responsibilities :

Respond to calls

Handle and keep records of the customers files

Attend team meetings and trainings

keep up to date about the new information in the website

Coordinate and be the facilitator between the restaurant and the customer

Make sure to take feedback of the customer

Ensure the excellency in the service provided to the customer

TRAINING / DIPLOMAS:

Certificate of HIA - General Security Awareness Training

Certificate of Intercultural Awareness

Certificate of Office and Information Security Awareness

CSA Course Assessment 8-Baggage Basics V3

CSA Course Assessment 17-Freedoms of Air V3

CSA Course Assessment 6-Introduction to Amadeus V3

CSA Course Assessment 7-Pricing V3

CSA Course Assessment 14-QR Policies V3

CSA Course Assessment 16-STPC V3

CSA Course Assessment 18-Staff Travel V3

CSA Course Assessment 15-UMNR V3

CSA Course Assessment 13-Baggage Advanced V3

CSA Course Assessment 12-Fare Notes V3

CSA Course Assessment 10-Special Service Request V3

My PDR Version 2

Report Writing Workshop

LEAP1 OJT Learning Experience CLS

Telephone Enquiry Center Version 2015

Effective Email Writing 1

Aviation Security Awareness eRelease 2016

Complaints Resolution Official

Handling Customers with Disability (2016)

Airside Safety Awareness

Fire Safety in Accommodation

Microsoft Excel Module 2

First Aid and Basic Life Support

Handling Bomb Threat Calls

one world Introduction REL 2015

Safety Management System ( Office Staff)

EDUCATION:

June 2000: Baccalaureate Degree in Arts and literature within Secondary school Girls in Nabel.

July 2006: Personal Assistant Degree from CSFMT Training Centre in Gammarth, Tunis.

LANGUAGE AND COMPUTING:

LANGUAGE :

Arabic (read, written, spoken)(mother tongue)

French (read, written, spoken)

English (read, written, spoken)

German ( read, written and understood)

Italian ( read, written and understood)

Spanish ( read, written and understood)

COMPUTING : Skills in using various software, as Microsoft word applications and research processing programs.

EXTRA INFORMATION :

Qualifications :

Hard working, punctual and reliable

Proven ability to lead a team

Strong team leading, mentoring and motivational skills

Database administration experience.

Self-motivated and highly organised.

Strong interpersonal and team working skills.

Excellent computer skills, including Microsoft Word, Excel and PowerPoint.

Interests: Sport activities as walking &Swimming, Watching movies, reading biographies, traveling and cooking.

Other information: Driving licence of ordinary vehicles.

PERSONAL INFORMATION:

Born on 12/09/1981 in Tunis

Gender: female

Nationality: Tunisian

Civil status: Single

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