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Store Manager Customer Service

Lexington Park, MD
September 26, 2020

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Johanna Hicks 540-***-**** **** Buttonwood Court, Harrisonburg, VA 22802


Dependable, hard-working Store Manager with over 18 years of experience in Retail Management.


Recruiting and Hiring

Inventory control

Sales leadership

Staff training and development


Store Manager - IMobile/Sprint (Harrisonburg, VA)

November 2017 - Current

Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions

Oversaw inventory management with cycle counts, audits and shrinkage control

Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives

Scheduling, deposits, selling and coaching

General Manager - Valley Technology/Sprint (Luray, VA)

April 2015 - November 2017

Opened and Managed 3 Stores, hired, coached and trained my team

Completed commission research and finalized reports

Organized events and marketing to drive business to our stores

Store Manager - Trillium Wireless/Sprint (Strasburg, VA)

May 2012 - April 2015

Greeted and assisted all customers daily in high-traffic retailer

Trained all new assistant managers and RSAs on store security, monetary procedures and customer service expectations

Ordered inventory, deposits, scheduling, day to day operations of the store

Owner - Connect City LLC/RadioShack (Luray, VA)

September 2002 - September 2010

Hired, trained, ordered inventory, deposits, payroll, managed the day to day operations of the store

Education and Training

High School Diploma

New Life Christian Academy, Peoria, IL

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