Food Safety Service
Resume:
FAHIMULLAH KHAN
*******@*****.***
Endurance City, Dubai, UAE
CAREER OBJECTIVE: Looking to work in an organization where I can develop a successful career in using my effective customer relationship, communication, organizational and computer skills. CAREER SUMMARY: Dedicated individual with 8+ years extensive experience in the field of hotel service. Track record of greeting guests in a courteous manner, anticipating their needs and providing them with correct information about directions. Known for accurately verifying and recording guests’ information and preventing entry of unauthorized people into establishment. Excellent communicator with pleasant demeanor. KEY QUALIFICATIONS
• Punctual, dedicated, hard worker and eagerness to learn new tasks.
• Be able to communicate effectively and clearly in English, both spoken and written.
• Work well under extreme work pressure, heavy workload and deadlines as part of a team.
• Competent and reliable professional, committed to top quality work.
• Knowledgeable in Microsoft Office such as Word and Excel.
• Eagerness to meet and exceed objectives and take on more responsibility.
• Have skill in Driving & knowledge in Dubai Road
EDUCATION
• May 2008- May 2009: Bachelor of Arts in Urdu (Under Graduate) Post Graduate College
Lakki Marwat, Pakistan
• May 2006- May 2008: Higher Secondary- Facilities of Arts Degree Government Higher Secondary School
Shahbaz Khel Lakki, Pakistan
• May 2002- May 2006: Secondary
Government High School
Jhang Khel Lakki, Pakistan
SEMINARS AND TRAININGS ATTENDED
• Three months course for Microsoft Word, Excel, Powerpoint at Pearl Computer Institute, Pakistan
• Light Motor Vehicle driving course at Emirates Driving Institute on March 08, 2012
• Foundation Food Safety training held at JA Resorts and Hotels on August 29, 2013
• Disable Awareness training held at Meydan Hotels and Hospitality on December 22, 2016
• Dubai Way Champions Training (Garnered 97.7% with certificate valid until July 2020) WORKING EXPERIENCE
Bab Al Shams Desert Resort and Spa (Doorman/Bellboy/Driver) September 2016- June 2020
• Offer consistently professional, friendly, warm and engaging service.
• Ensure guests are greeted appropriately upon arrival in a warm manner.
• Open car doors for arriving and departing guests and escort them to the lobby.
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request.
• Forward all guest complaints or problems to the manager on duty.
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times.
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations.
• Maintain the parking spaces and key cabinet and ensure cleanliness is to the maximum.
• Able to provide guests with direction and local areas of interest and activities.
• Review shift logs/daily memo books and document any relevant details or information in logbook. Grand Belle Vue Hotel Apartment (Driver/ Bellboy/ Doorman) March 2015 to August 2016
• Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service.
• Providing exceptional services to Hotel VIP's guests, Managers, Check-In and Check-out guest upon arrival and departure.
• Collecting cheque payments to our big clients who are private companies for travelling & tour.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Pick up and deliver items, or run errands for guests.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggages it and return the identification slips to guests.
• Delivers faxes, messages, packages and flowers to guests’ rooms and other offices.
• Tag baggages it and return the identification slips to guests.
• Transport guests to/from International Airport using property vehicle.
• Check tire pressure and fluid levels for property vehicle, and refuel as necessary. JA Hotel & Resorts (Room Service / Mini Bar) April 2013 to January 2014
• Taking orders through phone.
• Responsible to serve “Food and Beverage” to guests in the assigned place of work, provide a courteous, professional, efficient, and flexible service in order to maximize guest satisfaction.
• Have a full knowledge of all menu items, garnishes, contents and preparation method as well as hot and cold beverages.
• Follow all safety and satisfaction policies when handling food and beverage.
• Check with guests to ensure that they are enjoying their meals and take action to correct any problem.
• Contribute to a positive team environment.
• Remaining smiley, working under pressure.
Ramada Continental Hotel (Waiter) May 2010 to March 2012
• Responsible to provide an excellent and consistent level of service to customer.
• Responsible to serve “Food and Beverage” to guests in the assigned place of work, provide a courteous, professional, efficient, and flexible service in order to maximize guest satisfaction.
• Have a full knowledge of all menu items, garnishes, contents and preparation method as well as hot and cold beverages.
• Follow all safety and satisfaction policies when handling food and beverage.
• Check with guests to ensure that they are enjoying their meals and take action to correct any problem. SPECIAL SKILLS
• Exceptional ability in handling customer and quality services
• Proficient in Microsoft and other computer applications
• Knowledge in Food Services
• Patient, Loyal, Enthusiastic, and can perform as a team leader
• Quick learner and self motivated
• Reliable and Dependable
• Able to deal with multi nationalities
PERSONAL DATA
• Father Name : Barkat Ullah
• N.I.C : 11201-0324118-7
• Nationality : Pakistan
• Passport No : BH4111183
• D.O.B : Jan. 04, 1990
• Marital Status : Single
• Visa Status : Employment
• UAE Driving License : LMVM valid till 08/03/2022 REFERENCE
Available upon request
I hereby certify that all the above information is true and correct to the best of my knowledge and belief. FAHIMULLAH KHAN
Applicant
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